Are you a perfectionist? http://glassdoor.com/slink.htm?key=vQ5Gz
Mission: The heart of Humana’s business is health and well-being. We know people’s health and well-being starts long before they see a doctor. It matters long before they begin their career, start a family, or retire. Healthy people make choices every day to eat ...
Are you a perfectionist? http://glassdoor.com/slink.htm?key=vQ5Gz
How can doing your job well hurt? http://glassdoor.com/slink.htm?key=vQ5zA
Our Dream, Your Well-being
Well-being is at our core
We believe our role in the insurance industry is to shift perceptions and move beyond being simply a provider.
To that end, we work to empower our members and help them live healthy, active and rewarding lives.
Humana has received several awards for our products, services, and business practices. Many of these awards recognize our commitment to providing guidance consumers can use to make healthcare and health benefits decisions with confidence.
At Humana, we are dedicated to ensuring that every business decision we make reflects our commitment to improving the health and well-being of our members, our associates, the communities we serve, and our planet. We consider our suppliers an extension of our company. The following Standards of Excellence outline Humana’s expectations of how our suppliers conduct business, and reflect our Corporate Social Responsibility Platform of Healthy People, Healthy Planet and Healthy Performance.
The Standards of Excellence are applicable to suppliers, vendors, contractors, consultants, agents and other providers of goods and services who do, or seek to do, business with Humana entities worldwide.People
Humana: A history of innovation
Throughout our history, Humana has always been one step ahead, constantly evolving with the changing world of healthcare. It is our proactive, forward-thinking approach that has allowed us to not only meet the needs of our customers, but also provide a challenging and exciting work experience for our associates.
What's important to us
Drawing on more than 50 years of experience , we push forward with a noble purpose that inspires and instills pride. When it comes to helping people achieve lifelong well-being, the possibilities are endless. We're always looking for innovative ways to reach our customers where they are, to know them as individuals and to engage them in ways that are meaningful. To be truly successful, we need to create an emotional connection with people. When we achieve that, they benefit, and so does Humana.
We know our success is created by our people. At Humana, associates find themselves in a community of genuinely caring people. Our sense of integrity defines how we think, feel, and act. Humana associates build sincere relationships where they are connected and collaborative, and feel comfortable and respected. We listen to one another, to our customers and our members. And our conversations are authentic. As we reach out to change health care, we sometimes change one another!
Change is in our DNA. We were founded in Louisville, Kentucky in 1961 by two young lawyers who had a dream — David A. Jones and Wendell Cherry — to create a nursing home where patients would be treated like family. Since then, Humana continues to transform to keep pace with changing times and evolving customer needs — nursing homes, hospitals, health benefits companies, to where we are today: a health solutions company focused on helping people achieve lifelong well-being.
Humana recognizes that each associate is unique, and we encourage you to unlock your potential by applying your skills, leveraging your strengths, and pursuing your interests. We give you the tools, the knowledge, the guidance, and the freedom to get involved right from the start. We not only seek diversity in culture and heritage but in experience and knowledge. We know that seeing a situation from a different perspective often leads to better solutions.
Find your opportunity
You’re looking for something different
At Humana, we have a noble purpose: Lifelong well-being for everyone. But our dream of lifelong well-being is not simply a statement or a goal. It is a movement.
You will have a career within a stable industry and environment that supports your professional and personal growth. You’ll find a culture that makes it easier to become healthier, happier, and more productive in all facets of your life. You will be part of a larger network of people on a similar course as you, you will inspire each other to achieve higher goals, and support each other the whole way. You will achieve success for yourself and your family and, simultaneously, contribute to the well-being of customers and colleagues. You will reach your personal best inside and outside of work.
You were looking for something different and you found it. Humana — an environment where you’ll be respected as a whole person and inspired to achieve your full potential.
I have been working at Humana full-time (More than a year)
I have been extremely fortunate to have been placed on two teams that are outstanding and supportive. I have also been blessed with two outstanding Coaches and Clinical Operations Managers. I work from home, I can look ugly if I want, the worst part of the commute is a cat in the hallway. When I turn off the computer at the end of the day, work is done and that is wonderful for me. PTO is generous, my coach is flexible in working with me with school, elderly family members and my own health as long as productivity is met. Work/life balance is encouraged. Lots of health and wellness incentives.
I don't have many cons. But, the worst would be this: about 6 months after I started there was a distinct culture shift from quality to quantity. Upper management can deny it all they want, but that's what it is. Every position on my side of the telephonic business is having their feet held to the fire to meet incredibly high member "connects" every day, week and month. Not only that, there are elements withing those calls that are being measured as well like talk time for the day and referrals to other departments. So, if my talk time is way up and my number of contacts is down, I may have spent too much time on the phone with the members. Or if I reached a high number of members and my talk time was low my quality may come into question and my calls may be scrutinized. So, saying this you are probably thinking that I am working in customer service and need to stop whining, right?? NO! I work with members regarding their health needs, encouraging health goals, answering questions and providing resources if needed. Yeah. The goal for my day would certainly be attainable IF every person I called answered the phone. I have a coworker that made 45 calls to get only 11 successful connects for the day. They all have to be documented too btw. This doesn't include any anomalies in charts that need to be addressed and passed up the chain either.
I can go on but I won't. Bottom line is quality will fall if quantity continues to be the push. All things cycle. I hope this kidney stone passes soon because it hurts like hades!
Advice to Management
Pay attention to what your associates on the front line are saying to you!! You're forming committees to inform committees. Then you're hiring quality review folks which will turn into a hit squad because they will only do what you tell them to do and not defend what is happening that is right. Beware because this will bite you on the hind quarters. If your quality review teams do turn into a hit squad, you will have a mass exodus of good people who do excellent work and are tired of fighting for what is good. Healthcare folks are a different breed. We'll give you a good fight to make things better, but once we're done with you.... Have fun with the mess you've created.
I applied online. The process took 3 weeks. I interviewed at Humana (Richmond, VA).
They first part of the interview is a recorded phone interview process-- very informal. You call in, and it's 8-10 pre recorded questions. The automated system asks you question, you have a brief pause, and then you will hear a "beep". Then you are able to respond with your answer and hit # sign when you are finished. This proved very challenging as you were unable to re record your answer. I was offered to proceed to the next step (face-to-face) but after giving them my available dates/times for interview, they sent me an email a week later saying the funds were not there anymore for this position. Just really seemed like a drawn-out process and very informal.