Mission: The heart of Humana’s business is health and well-being. We know people’s health and well-being starts long before they see a doctor. It matters long before they begin their career, start a family, or retire. Healthy people make choices every day to eat ...
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Our Dream, Your Well-being
Well-being is at our core
We believe our role in the insurance industry is to shift perceptions and move beyond being simply a provider.
To that end, we work to empower our members and help them live healthy, active and rewarding lives.
Humana has received several awards for our products, services, and business practices. Many of these awards recognize our commitment to providing guidance consumers can use to make healthcare and health benefits decisions with confidence.
At Humana, we are dedicated to ensuring that every business decision we make reflects our commitment to improving the health and well-being of our members, our associates, the communities we serve, and our planet. We consider our suppliers an extension of our company. The following Standards of Excellence outline Humana’s expectations of how our suppliers conduct business, and reflect our Corporate Social Responsibility Platform of Healthy People, Healthy Planet and Healthy Performance.
The Standards of Excellence are applicable to suppliers, vendors, contractors, consultants, agents and other providers of goods and services who do, or seek to do, business with Humana entities worldwide.People
Humana: A history of innovation
Throughout our history, Humana has always been one step ahead, constantly evolving with the changing world of healthcare. It is our proactive, forward-thinking approach that has allowed us to not only meet the needs of our customers, but also provide a challenging and exciting work experience for our associates.
What's important to us
Drawing on more than 50 years of experience , we push forward with a noble purpose that inspires and instills pride. When it comes to helping people achieve lifelong well-being, the possibilities are endless. We're always looking for innovative ways to reach our customers where they are, to know them as individuals and to engage them in ways that are meaningful. To be truly successful, we need to create an emotional connection with people. When we achieve that, they benefit, and so does Humana.
We know our success is created by our people. At Humana, associates find themselves in a community of genuinely caring people. Our sense of integrity defines how we think, feel, and act. Humana associates build sincere relationships where they are connected and collaborative, and feel comfortable and respected. We listen to one another, to our customers and our members. And our conversations are authentic. As we reach out to change health care, we sometimes change one another!
Change is in our DNA. We were founded in Louisville, Kentucky in 1961 by two young lawyers who had a dream — David A. Jones and Wendell Cherry — to create a nursing home where patients would be treated like family. Since then, Humana continues to transform to keep pace with changing times and evolving customer needs — nursing homes, hospitals, health benefits companies, to where we are today: a health solutions company focused on helping people achieve lifelong well-being.
Humana recognizes that each associate is unique, and we encourage you to unlock your potential by applying your skills, leveraging your strengths, and pursuing your interests. We give you the tools, the knowledge, the guidance, and the freedom to get involved right from the start. We not only seek diversity in culture and heritage but in experience and knowledge. We know that seeing a situation from a different perspective often leads to better solutions.
You’re looking for something different
At Humana, we have a noble purpose: Lifelong well-being for everyone. But our dream of lifelong well-being is not simply a statement or a goal. It is a movement.
You will have a career within a stable industry and environment that supports your professional and personal growth. You’ll find a culture that makes it easier to become healthier, happier, and more productive in all facets of your life. You will be part of a larger network of people on a similar course as you, you will inspire each other to achieve higher goals, and support each other the whole way. You will achieve success for yourself and your family and, simultaneously, contribute to the well-being of customers and colleagues. You will reach your personal best inside and outside of work.
You were looking for something different and you found it. Humana — an environment where you’ll be respected as a whole person and inspired to achieve your full potential
I worked at Humana full-time (More than a year)
Family atmosphere. Great managers! I went through three weeks of training before going out in the field to meet with clients.
I can't think of any cons since my leaving had nothing to do with a negative experience. I had to leave for personal issues I was having with my family.
Advice to Management
Since there are managers and employees that have been there a long time, it seems difficult to move up into management without having to move away. However, they do promote from within the company and give women a fair shot.
I applied online. The process took 4+ weeks. I interviewed at Humana (Irving, TX).
11.27.17-Applied online. The online application does have a interactive component where you listen to pre-recorded calls that simulate the call center environment and you have to record information while listening. It was fairly simple, they are looking to see if you can listen, type, and multitask to a certain extent. Soon after I received a confirmation email that my application had been received.
12.04.17-Received an text message stating they've reviewed my background and feel I may be a good fit for the position and asking if I had a few minutes to answer some questions. I thought this 2nd screening was pretty cool because you just text back and forth. It asked pretty straight forward questions like, "Have you ever worked for Humana or one of it's affiliates?", "Why are you looking for part time work?" (for this they're looking to make sure they won't lose you or that you're just working there until you can find a full time position) and "What is the best part of customer service?"
12.11.17-Received and email stating I've met all the requirements so far and invited me to schedule an in-person interview. They provided a link to sign up online.
---brief break for holiday season---
01.10.17- Had the in-person interview. It was me, another candidate, and two hiring managers It was very easy going and casual. They asked each candidate 2 behavioral based STAR questions and discussed details about the job. Very laid back, no need to be intimidated. Be sure to bring multiple paper copies of your resume to the interview. In your STAR formatted answers, be sure to include ways that you went above and beyond, ways you dealt with angry customers, and try to drop any special projects you've previously worked on to help you stand out.