Working at Humana | Glassdoor

Humana Overview

Louisville, KY
10000+ employees
Company - Public (HUM)
Insurance Carriers
$10+ billion (USD) per year
Humana Inc., headquartered in Louisville, Kentucky, is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core ... Read more

Mission: The heart of Humana’s business is health and well-being. We know people’s health and well-being starts long before they see a doctor. It matters long before they begin their career, start a family, or retire. Healthy people make choices every day to eat ... Read more

Company Updates

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Humana – Why Work For Us?

Well-being is at our core

We believe our role in the insurance industry is to shift perceptions and move beyond being simply a provider.

To that end, we work to empower our members and help them live healthy, active and rewarding lives.

Standards of excellence

Humana has received several awards for our products, services, and business practices. Many of these awards recognize our commitment to providing guidance consumers can use to make healthcare and health benefits decisions with confidence.

At Humana, we are dedicated to ensuring that every business decision we make reflects our commitment to improving the health and well-being of our members, our associates, the communities we serve, and our planet. We consider our suppliers an extension of our company. The following Standards of Excellence outline Humana’s expectations of how our suppliers conduct business, and reflect our Corporate Social Responsibility Platform of Healthy People, Healthy Planet and Healthy Performance.

The Standards of Excellence are applicable to suppliers, vendors, contractors, consultants, agents and other providers of goods and services who do, or seek to do, business with Humana entities worldwide.

  1. Encourage a diverse workforce and provide a workplace free from discrimination, harassment or any other form of abuse.
  2. Treat employees fairly and honestly, including with respect to wages, working hours and benefits.
  3. Respect human rights and prohibit all forms of forced or compulsory labor.
  4. Ensure that child labor is not used in any operations
  5. Respect employees’ right to freedom of association, consistent with local laws.
  6. Establish an appropriate management process and cooperate with reasonable assessment processes requested by Humana.
  7. Provide safe and humane working conditions for all employees.
  8. Encourage healthy lifestyles and offer health-improvement programs for all employees and promote health-related events and activities in the local community.
  1. Carry out operations with care for the environment and comply with all applicable environmental laws and regulations.
  2. Deliver products and services meeting applicable quality and safety standards.
  3. Actively participate in sustainability, carbon footprint reduction, and other environmentally oriented programs.
  1. Comply with all applicable laws and regulations of the countries of operation.
  2. Compete fairly for our business, without paying bribes, kickbacks or giving anything of value to secure an improper advantage.
  3. Observe Humana’s policies regarding gifts and entertainment and conflicts of interest when dealing with Humana associates.
  4. Keep financial books and records in accordance with all applicable legal, regulatory and fiscal requirements and accepted accounting practices.
  5. Promote, utilize and measure engagement of small and diverse suppliers.

A rich history of looking ahead

Humana: A history of innovation

Throughout our history, Humana has always been one step ahead, constantly evolving with the changing world of healthcare. It is our proactive, forward-thinking approach that has allowed us to not only meet the needs of our customers, but also provide a challenging and exciting work experience for our associates.

What's important to us
Drawing on more than 50 years of experience , we push forward with a noble purpose that inspires and instills pride. When it comes to helping people achieve lifelong well-being, the possibilities are endless. We're always looking for innovative ways to reach our customers where they are, to know them as individuals and to engage them in ways that are meaningful. To be truly successful, we need to create an emotional connection with people. When we achieve that, they benefit, and so does Humana.


We know our success is created by our people. At Humana, associates find themselves in a community of genuinely caring people. Our sense of integrity defines how we think, feel, and act. Humana associates build sincere relationships where they are connected and collaborative, and feel comfortable and respected. We listen to one another, to our customers and our members. And our conversations are authentic. As we reach out to change health care, we sometimes change one another!


Change is in our DNA. We were founded in Louisville, Kentucky in 1961 by two young lawyers who had a dream — David A. Jones and Wendell Cherry — to create a nursing home where patients would be treated like family. Since then, Humana continues to transform to keep pace with changing times and evolving customer needs — nursing homes, hospitals, health benefits companies, to where we are today: a health solutions company focused on helping people achieve lifelong well-being.


Humana recognizes that each associate is unique, and we encourage you to unlock your potential by applying your skills, leveraging your strengths, and pursuing your interests. We give you the tools, the knowledge, the guidance, and the freedom to get involved right from the start. We not only seek diversity in culture and heritage but in experience and knowledge. We know that seeing a situation from a different perspective often leads to better solutions.

Find your opportunity

You’re looking for something different

At Humana, we have a noble purpose: Lifelong well-being for everyone. But our dream of lifelong well-being is not simply a statement or a goal. It is a movement.

You will have a career within a stable industry and environment that supports your professional and personal growth. You’ll find a culture that makes it easier to become healthier, happier, and more productive in all facets of your life. You will be part of a larger network of people on a similar course as you, you will inspire each other to achieve higher goals, and support each other the whole way. You will achieve success for yourself and your family and, simultaneously, contribute to the well-being of customers and colleagues. You will reach your personal best inside and outside of work.

You were looking for something different and you found it. Humana — an environment where you’ll be respected as a whole person and inspired to achieve your full potential

Humana Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
1,321 Ratings
  • Featured Review

    Helpful (5)

    "Good company for those that love to go above and beyond"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data and Reporting Professional in San Antonio, TX
    Current Employee - Senior Data and Reporting Professional in San Antonio, TX
    Positive Outlook
    Approves of CEO

    I have been working at Humana full-time (More than 10 years)


    As of 2019, pay and benefits are very competitive. Very supportive leadership in regards to work/life balance. Work at home opportunities for many positions. Lots of team work and cross functional teams. Self improvement and learning is encouraged and supported. Satisfaction with helping others.


    (could be good for those that love challenges and problem solving): Highly regulated industry and lots of complexity in Humana's continuously evolving ecosystem. Occasionally, tight deadlines with expectations to producing accurate results.

    Advice to Management

    Don't be afraid to offer positions to remote employees outside of your state.

See All 3,284 Reviews

Humana Photos

Humana photo of: Humana Building, Humana headquarters in Louisville, Kentucky (Photo attributed to Dishwasherrat - )
Humana photo of: 100 Day dash
Humana photo of: Humana break area
Humana photo of: 100 Day dash
Humana photo of: Inclusion and Diversity day
Humana photo of: Humana Headquarters
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Humana Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (23)  

    Pharmacy Customer Care Specialist Interview

    Anonymous Employee in Irving, TX
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 4+ weeks. I interviewed at Humana (Irving, TX).


    11.27.17-Applied online. The online application does have a interactive component where you listen to pre-recorded calls that simulate the call center environment and you have to record information while listening. It was fairly simple, they are looking to see if you can listen, type, and multitask to a certain extent. Soon after I received a confirmation email that my application had been received.

    12.04.17-Received an text message stating they've reviewed my background and feel I may be a good fit for the position and asking if I had a few minutes to answer some questions. I thought this 2nd screening was pretty cool because you just text back and forth. It asked pretty straight forward questions like, "Have you ever worked for Humana or one of it's affiliates?", "Why are you looking for part time work?" (for this they're looking to make sure they won't lose you or that you're just working there until you can find a full time position) and "What is the best part of customer service?"

    12.11.17-Received and email stating I've met all the requirements so far and invited me to schedule an in-person interview. They provided a link to sign up online.

    ---brief break for holiday season---

    01.10.17- Had the in-person interview. It was me, another candidate, and two hiring managers It was very easy going and casual. They asked each candidate 2 behavioral based STAR questions and discussed details about the job. Very laid back, no need to be intimidated. Be sure to bring multiple paper copies of your resume to the interview. In your STAR formatted answers, be sure to include ways that you went above and beyond, ways you dealt with angry customers, and try to drop any special projects you've previously worked on to help you stand out.

    Interview Questions

    • Describe your most rewarding customer service experience.   2 Answers
    • Describe a time when you had to quickly establish a report with others.   Answer Question
    • Describe a time where you had to multitask within different systems.   Answer Question
See All 778 Interviews

Humana Awards & Accolades

  • Top 100 Best Places to Work in IT, ComputerWorld, 2013
  • Candidate Experience Awards, The Talent Board, 2013
  • Secretary of Defense Employer Support Freedom Award, Secretary of Defense, 2013
  • Best Place to Work for LGBT Equality, HRC, 2017
  • Best for Vets Employers, Military Times, 2017
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Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

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