Mission: Our mission is to provide value by delivering insightful, innovative and executable solutions at the highest levels of performance and customer service, while operating a lean and agile enterprise.
Our vision is to advance customer success by delivering ...
I worked at ICS Nett full-time (More than 3 years)
(1) Constant learning curve – as the entity continues to grow it gives way to acquire new skills, learn new business processes, gain new experiences, and eliminates complacency.
(2) Coaching and support from c-level. You have interaction and receive feedback from c-level executives on a regular basis. This fosters a healthy coaching and support environment from leadership.
(3) Results driven culture – this is achieved by c-level executives empowering employees to execute and implements ideas, processes, and systems.
(4) Growing business with multiple horizontals – this offers employees attractive opportunities, focus areas, and products to grow their career and skills in the direction they want.
(5) Entrepreneurial environment – this allows for an incredible place to develop your business leadership skills.
(6) Hardworking/diligent minds – as small business, it is hard for non-productive and non-performing employees to hide behind a ‘vail’. This ensures you are working with bright and innovative minds who believe in high performance and productivity.
(7) Less bureaucracy, less organization and less complexity - it’s simpler to navigate the organizational maze to know who makes a difference
(8) Wear more hats (also a con)- much wider exposure to job functions, because everyone tends to wear more than one hat
(9) Job security – often times you are considered part of the family, so letting you go may not be as easy.
After spending 10+ years in management consulting, I decided it was time to focus on my strength and interest of finance (corporate finance). As I was planning this transition, I was confronted with an interesting conundrum, an opportunity to develop/grow a new business segment at a top-tier accounting/consulting firm or a corporate finance opportunity at a small but growing business. I made a calculated decision to forgo the “red-tape, quasi back-stabbing, and semi-performance based environment” for an entrepreneurial performance-based environment with the opportunity to carve my own career, develop a new business segment, and have a deep footprint. I joined ICS Nett and this was one of the best career decisions I made and the final credit goes to my wife who urged me to follow my instinct and gut.
Initially, I took a minor pay reduction (courtesy the aggressive recruiting manager and we openly joke about it) but trusted in the ‘performance-based’ environment that I would be made “whole” in due time. This occurred within a year and I achieved great success due to (1) the business training received at my previous firm (another top-tier accounting/consulting firm) in terms of project team, problem-solving, client interaction, and understanding different corporate environment and (2) trust, strategic decision-making and execution, and business model development empowered to me by the owners of ICS Nett.
The first four months of my transition into the industry from management consulting were difficult and challenging. I had to learn the IT security industry, shipbuilding and repair business, and understand differing corporate cultures. This meant understanding different corporate finance business models and supporting an array and varying degree of personalities. It took me three months to get settled, one year to feel at home, and two years to feel really embedded. Again, much patience and understanding goes to the owners who were willing to listen to the ideas and strategy of an “outsider” and then allowing the necessary time to implement. Typically, “consultants” fear that transition to industry results in stepping down in terms of level of conversation, visibility, and strategic importance to the company. However, my experience in three years with ICS Nett has been the complete opposite. Never before in my career, have I had access to c-level conversations, being part of and providing feedback to corporate visions, and most importantly being recognized for strategic importance. The owners and management were keen and interested in helping me grow my “own” brand, however, as any avid and smart investor would do, you have to perform and prove your worth…. That is what smart businesses do.
Honestly, not too many that you wouldn't find in a similar business size. But here are some key ones:
(1) Work/life balance – Wearing multiple hats means that you can’t disconnect 100% from the entity, especially when taking PTO. Whether work-a-holics are inadvertently hired or not, management needs to work with employees on time management and disconnecting, so employees come back energized from PTO. Also, sometimes e-mail and communications expectations on weekends and late hours can be tough.
(2) Emotional intelligence or adaptive leadership –People are promoted into management positions because they are intelligent but need mentorship for leadership skills. The people who are identified as leaders, need to be teamed up or coached by c-level people who can assist with developing emotional intelligence.
(3) Salaries – Some support staff are undervalued in terms of salary in comparison to the client-facing staff. This has improved during my tenure and it is mostly due to change in leadership to hire more qualified staff as the entity continues to expand its operations.
Advice to Management
Keep it up guys! Continue to hire and attract the employees or what I call partners that will grow the business.
(1) Maintain culture by focusing on individual people goals. Value your support staff more by pushing to be more competitive in training and personal development.
(2) Don't dismiss emotional intelligence and adaptive leadership. They're not just catch phases. You need great managers and leaders in order to build great companies and develop great employees. The people who may be brilliant at solving technical issues may not be (and are most often, not) the best candidates for management.
(3) Focus on the work/life balance and consider re-evaluating how work is done and identifying inefficient and ineffective processes.
(4) Give out spot bonuses and reward employees for special tasks.
(5) Continue to empower, trust, and develop the employees.
I applied online. The process took 2 days. I interviewed at ICS Nett (Vienna, VA) in August 2014.
asked me about customer service experience, situational /behavioral questions , language test. met with both operations managers (at the time) and another then employee who tested my foreign language skills.
The ICS team gathered for a multicultural potluck. There is nothing better than good food and better people!
ICS staff celebrated another great year at the company's annual picnic this past weekend!
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