Working at ICT Group | Glassdoor

ICT Group Overview

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Newtown, PA
5001 to 10000 employees
SYKES
Unknown
Company - Public
Business Services
$100 to $500 million (USD) per year
West Corporation, Convergys, Sitel

Working at ICT Group

Who's that calling during supper? Could be ICT Group. The global customer management company handles outgoing and incoming calls from more than 40 contact centers in the Americas, Europe, and the Asia/Pacific region. Services include customer care, telesales ... Read more

ICT Group Reviews

3.2
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ICT Group Chairman, President, and CEO John J. Brennan
John J. Brennan
17 Ratings
  • "Training employees how to communicate and make sales with customers."

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Trainer in New Castle, DE
    Former Employee - Corporate Trainer in New Castle, DE
    Recommends
    Neutral Outlook

    I worked at ICT Group part-time (More than 10 years)

    Pros

    Meet new people, professional environment

    Cons

    I have nothing bad to report. I was happy at ICT

    Advice to Management

    I started at the bottom and worked myself to the top in 2 years

See All 29 Reviews

ICT Group Photos

ICT Group photo of: CT-talo Joukahaisenkatu Kupittaa Turku Finland
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ICT Group Interviews

Experience

Experience
75%
25%
0%

Getting an Interview

Getting an Interview
75%
25%

Difficulty

1.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Representative Interview

    Anonymous Employee in Langhorne, PA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at ICT Group (Langhorne, PA) in August 2011.

    Interview

    I answered an ad. In the paper, got a call.while I.was out running.errands asking me to stop in for An interview. I was not dressed for An interview, but was hired within five minutes! Sold the job to me

    Interview Questions

    Negotiation

    N/a

See All 4 Interviews

ICT Group Awards & Accolades

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