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ICT Group Overview

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Headquarters Newtown, PA
Size 10000+ Employees
Acquired By SYKES
Founded Unknown
Type Company - Public
Industry Business Services
Revenue $100 to $500 million (USD) per year
Competitors West Corporation, Convergys, Sitel
Who's that calling during supper? Could be ICT Group. The global customer management company handles outgoing and incoming calls from more than 40 contact centers in the Americas, Europe, and the Asia/Pacific region. Services include customer care, telesales ... More

ICT Group Reviews

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ICT Group Chairman, President, and CEO John J. Brennan
John J. Brennan
17 Ratings
  • Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at ICT Group full-time (More than 10 years)


    Company experienced lots of growth while I was there. It was a tough business but saw the company expand beyond its start in telemarketing into customer service, technology, BPO ... so there were lots of opportunities within the company. Over time, a good mix of people who were there in the early days and smart people who joined the company.


    Low margin business which is always tough. As a public company, couldn't always follow the long term strategy we wanted to; needed to meet quarterly goals that market demanded.

    Advice to Management

    Don't always assume people who were there in the beginning know how to help the company grow. No one is irreplaceable. Listen to the people you brought on as well, they often understand how other businesses are successful.

ICT Group Photos

CT-talo Joukahaisenkatu Kupittaa Turku Finland

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ICT Group Interviews

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Interview Experience


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Getting an Interview


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Interview Difficulty




    Customer Service Representative Interview

    Anonymous Employee in Langhorne, PA
    Accepted Offer
    Neutral Experience
    Easy Interview


    I applied online. The process took 1 day. I interviewed at ICT Group (Langhorne, PA) in August 2011.


    I answered an ad. In the paper, got a call.while I.was out running.errands asking me to stop in for An interview. I was not dressed for An interview, but was hired within five minutes! Sold the job to me

    Interview Questions



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