I worked at ICT Group full-time (More than 10 years)
Company experienced lots of growth while I was there. It was a tough business but saw the company expand beyond its start in telemarketing into customer service, technology, BPO ... so there were lots of opportunities within the company. Over time, a good mix of people who were there in the early days and smart people who joined the company.
Low margin business which is always tough. As a public company, couldn't always follow the long term strategy we wanted to; needed to meet quarterly goals that market demanded.
Advice to Management
Don't always assume people who were there in the beginning know how to help the company grow. No one is irreplaceable. Listen to the people you brought on as well, they often understand how other businesses are successful.
I applied online. The process took 1 day. I interviewed at ICT Group (Langhorne, PA) in August 2011.
I answered an ad. In the paper, got a call.while I.was out running.errands asking me to stop in for An interview. I was not dressed for An interview, but was hired within five minutes! Sold the job to me
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