I worked at IDrive full-time (Less than a year)
Fair pay and benefits. Free weekly meals, and monthly catering. Supervisors were generally very fair and not overbearing. Nice office. Great people. Commission on sales is a nice bonus.
Would sometimes be extremely busy, to the point where it would be call after call after call, with no time to work on emails or tickets. Sometimes we would get questions about one of their devices or RemotePC, of which we had no previous training on, and we were expected to resolve the issue.
Advice to Management
Make sure there are enough support agents. Make sure those agents are fully trained on everything that they will take calls for.
I was called in for an interview. The office itself was very depressing. No Reception area, just a bunch of minions working away. Nothing like a real high-tech company you would find on the west side.
I was given a personality test and left in the conference room to complete it. I finished it and waited 20 mins for the interviewer to come back, it was a glass conference room door- she would see that I was done and my paper was turned over. She didn't show up and I had to go out looking for her. Beyond unprofessional.
The CEO seemed like he had never interviewed in his life. No job related questions. Just talked about himself and what he's done. Anyone that's been interviewing at high-tech companies would not be impressed at all. They had just taken a trip to the Bay Area and seen the high-tech culture and were now trying to implement things like team lunches. The company just had no culture, except Indian. Everyone was Indian.
Just a very poor interviewing experience. Unprofessional.