I worked at IKON full-time (More than 5 years)
Best reason to work for IKON is name recognition and reputation
Because they had rapid growth, service sometimes had trouble keeping up with service calls
Advice to Management
Have operational directors working major accounts service escalation calls.
I applied online. The process took 3 days. I interviewed at IKON (Lexington, KY) in April 2009.
Very Simple, very informative, and enjoyable.
ask for a higher hourly wage