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IPsoft Overview

New York, NY
1001 to 5000 employees
1998
Company - Private
Information Technology
$500 million to $1 billion (USD) per year
IPsoft automates IT and business processes for enterprises across a wide range of industries through the use of digital labor. Through its portfolio of world leading autonomic and cognitive solutions it provides services that allow its clients to secure competitive advantage ... Read more

Mission: Mission: Transform operational performance by powering the world with intelligent systems.
Values: We seek to foster human creativity by developing groundbreaking technology that solves problems proactively. We achieve this by honoring our commitments and by providing ... Read more

Company Updates

  • European bank to integrate AI for customer service

    A digital Nordic bank serving Sweden, Norway, Denmark and Finland is ready to integrate artificial intelligence into its systems, in order to enhance their current customer relations program. Beginning this autumn, IPsoft's Amelia, a human artificial intelligence platform, will enable Nordnet to scale customer interactions as Nordnet's new digital employee.

  • IPsoft’s agreement with Nordnet is the latest in the growing portfolio of financial services clients who are incorporating Amelia into their operations:

    IPsoft's Amelia Expands Financial Services Experience with New Role at Digital Bank, Nordnet

    NEW YORK, NY (August 9, 2017) - IPsoft, the leading digital labor company, today announced that Nordnet, a digital Nordic bank serving Sweden, Norway, Denmark and Finland will integrate Amelia to enhance their current customer relations program.

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IPsoft – Why Work For Us?


About us

IPsoft makes it possible to transform business performance through the employment of digital labor. Every day we automate thousands of IT and business processes for enterprises across a wide range of industries.


A passion for innovation

IPsoft is a disruptive technology company, pioneering innovation in the development and delivery of autonomic and cognitive technologies. From our inception, our founders recognized that automation through digital labor will shape the future of IT and business operations. Inspired by the great minds of the past, we relish the challenge of making what others believe impossible a reality.

Our company’s mission is to power the world with intelligent systems, eliminate routine work and free human talent to focus on creating value through innovation.

Every day we apply ourselves to transforming our clients’ IT and business operations for competitive advantage. Through a combination of our technology platforms and our services, IPsoft guarantees predictable business benefits through intelligent automation.

Meet Amelia: Your first digital colleague

Amelia is an artificial intelligence platform that can understand, learn and interact as a human would to solve problems. She manages tasks in a wide range of industries, from financial services and energy to telecommunications and media.

Why is Amelia different?

She understands everyday language

Amelia stands out from other technologies through her ability to understand natural language; not simply the words we use, but also their intended meaning.

She learns quickly and gets smarter

Amelia can follow process maps created from her prior interactions. And like any smart worker, she observes colleagues to discover the optimal course of action. 

She adapts to us

Whereas other technologies demand that humans adapt their behavior to interact with “smart machines,” Amelia adapts to human behavior.


Learn more about Amelia

Local council workers prepare to meet their new colleague –and she's not human

Robot Amelia – a glimpse of the future for local government

Amelia is stunning

Accenture aims to accelerate AI adoption

 

IPsoft Teams

We envision a world in which mundane engineering and business processes are automated. Innovation is our passion, and IPsofters at all levels have the opportunity to be creative and to be challenged. These are our teams:

Research & Development

Our R&D team is the heart of IPsoft’s innovation. Its mission is two-fold: to invent breakthrough cognitive solutions and to create cutting edge automation technologies. R&D Engineers develop our artificial intelligence agent, Amelia, and our service platform for IT management, IPcenter.

Cognitive R&D

Our Cognitive R&D division develops Amelia, our cognitive agent. This team of scientists and engineers builds machine-learning-based models of language and dialogue that facilitate the communication between humans and cognitive agents. They tackle the big challenges in Natural Language Processing and deep language understanding, and they’re passionate about writing code to implement advanced ideas in artificial intelligence. By helping Amelia better solve users’ problems, they aim to provide the best possible experience for the end user.

Software Engineering

In the R&D world, speed and quality are sometimes two competing factors. On the one hand, there is the sprint to delivery – and on the other hand, there is the standard of excellence. Our Software Developers balance the need for speed and functionality with their commitment to quality. As we expand our autonomic platform, IPcenter, our developers work closely with our automation engineers to drive efficiency for today’s digital enterprises and service providers.

Automation Engineering

Complementing our IT Operations staff is our Continual Service Improvement, or CSI, team. This department is comprised of automation engineers, who identify and remove process inefficiencies in day-to-day work and develop respective automation. They implement improvements that ultimately make an impact on client and internal systems.

IT Operations

Our infrastructure operations teams are responsible for day-to-day operations and also take on the project-level work. Their areas of expertise encompass domains including Network, Database, Windows, UNIX, Applications, IPT, Service Desk and Security. Engineers at all levels are strongly encouraged to identify new ways of increasing automation for our customers and partners.

Technology Implementation

The technology implementation teams are comprised of engineers and project managers ultimately responsible for deploying and implementing our solutions for our clients and partners. They are organized into Service Technology, Service Design, Service Transition and Service Optimization groups. These are the people who are responsible for areas such as solution architecture, service transitions, change processes, performance engineering, infrastructure design and more. All operations are aligned to ITIL best practices for managing and delivering IT services.

CRM, Marketing & Sales

Our global sales team focuses on growth and business development, both directly and through our partners. They work in close collaboration with our marketing department who ensure our message reaches all our stakeholders. Customer Relationship Managers (CRMs) are the liaisons between clients and IPsoft engineers. CRMs act as the primary port of call when clients need to escalate an issue, seek advice, request a change, or inquire about any other matters.

Training and Development

Our training department empowers employees and the general public through professional development programs. The training team manages IPuniversity, our platform for instructor-led, virtual and self-paced learning in IPsoft technologies, professional development and IT technical skills. The department is developing an IPcenter certification program that will be open to employees and IT professionals.

Internal Operations

Our Human Resources, Finance and Legal teams are responsible for the behind-the-scenes functions that keep IPsoft running smoothly. The HR team recruits and retains new employees, administers benefits, handles employee relations and manages staff programs. The Finance group manages billing, payroll, procurement and vendor and customer inquiries. The Legal division handles commercial contracts, intellectual property, corporate governance and employment law.

Our Cognitive R&D division develops Amelia, our cognitive agent. This team of scientists and engineers builds machine-learning-based models of language and dialogue that facilitate the communication between humans and cognitive agents. They tackle the big challenges in Natural Language Processing and deep language understanding, and they’re passionate about writing code to implement advanced ideas in artificial intelligence. By helping Amelia better solve users’ problems, they aim to provide the best possible experience for the end user.


Both as individuals and as part of a team, IPsofters thrive in our fast-paced and energetic environment. Our employees are our brainpower and our engine for innovation. 

IPsofters are passionate about their careers.  They love learning but loathe boredom. They embrace challenges. They’re creative. They’re enthusiastic about our mission to automate and innovate – and transform the industry as we know it.

 

At IPsoft, the opportunities are limitless. Employees at all levels are encouraged to learn new technologies and skills.  We believe in developing talent and promoting from within. Many of our managers and senior staff members started in junior positions. Each IPsofter’s contribution is essential to our overall success, and those who work hard reap the rewards of their efforts.

As one IPsofter puts it, “Most companies are a collective of individuals. At IPsoft, we are individuals with a collective passion and goal.”



Mission

Transform operational performance by powering the world with intelligent systems.

Vision

Eliminate routine work through automation and free human talent to focus on creating value through innovation.

IPsoft Reviews

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    "Great place to work"

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    Positive Outlook
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    I have been working at IPsoft full-time

    Pros

    Opportunities and challenges are both in ample supply at IPsoft, giving plenty of opportunity for career advancement.

    Cons

    Bonus structure could use refinement. Once a month payday takes getting used to initially but with discipline and proper budgeting it becomes second nature.

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IPsoft Photos

IPsoft photo of: Headquarters
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IPsoft Interviews

Experience

Experience
40%
22%
36%

Getting an Interview

Getting an Interview
48%
35%
4%
3
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Difficulty

2.8
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  1.  

    PMO Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. I interviewed at IPsoft.

    Interview

    Recruiter reached out to me on LinkedIn regarding two positions; I got through three rounds of phone screens for the first before being rejected based on lack of client-facing experience (understandable I guess). The recruiter called me back and told me about this rejection and then set up an interview for the second position in-person at the Austin location. I arrived at the interview on time and was led to a conference room. One of the three interviewers decided to skip the interview and I was told "we didn't even know you were coming in today" - a great way to start an interview! The two interviewers who did bother to show up asked highly technical and very specific questions about a job I had done four years ago, and very few specific questions about my most recent experience (I suspect they just scanned my resume and asked questions about things they knew about). My CV very clearly stated that my last experience with Agile was four years prior, but these guys asked about "how many features I finished" with each sprint (and other highly specific questions that any normal person just wouldn't remember). Safe to say I wasn't able to answer these questions sufficiently. Once this weakness was discovered they hammered away on it. They had me whiteboarding the entire systems architecture I currently work on (not very normal as sometimes this is proprietary info), and during the whole experience I felt as if I was being judged and quietly insulted with each question. I almost walked out more than once.

    No response from the recruiter since (not surprising) - but given the treatment at this interview I would not want to work here anyway.

    Interview Questions

    • How many features did you finish with each sprint?   1 Answer
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