IPsoft Pay & Benefits | Glassdoor

IPsoft Overview

New York, NY
1001 to 5000 employees
1998
Company - Private
IT Services
$500 million to $1 billion (USD) per year
IPsoft automates IT and business processes for enterprises across a wide range of industries through the use of digital labor. Through its portfolio of world leading autonomic and cognitive solutions it provides services that allow its clients to secure competitive advantage ... Read more

Mission: Mission: Transform operational performance by powering the world with intelligent systems.
Values: We seek to foster human creativity by developing groundbreaking technology that solves problems proactively. We achieve this by honoring our commitments and by providing ... Read more

Company Updates

  • IT problems cost UK companies £6.9bn in lost labour

    UK enterprises are paying staff £6.9bn in wages for periods that they are forced to be unproductive as a result of IT problems. According to research commissioned by artificial intelligence (AI) software company IPsoft, this is part of an overall loss of £62.4bn as a result of periods of lost productivity caused by IT failures.

  • Productivity problems: IT issues cost £62bn annually

    Add to favorites Productivity is a persisting problem in the UK workforce, with preventable IT issues costing an estimated £62.4bn in revenue each year. Breakdown between issue identification, flagging and resolution is slowing down employee productivity, wasting a further £6.9bn in salary outlay, according to new research from IPsoft.

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IPsoft – Why Work For Us?


About us

IPsoft makes it possible to transform business performance through the employment of digital labor. Every day we automate thousands of IT and business processes for enterprises across a wide range of industries.


A passion for innovation

IPsoft is a disruptive technology company, pioneering innovation in the development and delivery of autonomic and cognitive technologies. From our inception, our founders recognized that automation through digital labor will shape the future of IT and business operations. Inspired by the great minds of the past, we relish the challenge of making what others believe impossible a reality.

Our company’s mission is to power the world with intelligent systems, eliminate routine work and free human talent to focus on creating value through innovation.

Every day we apply ourselves to transforming our clients’ IT and business operations for competitive advantage. Through a combination of our technology platforms and our services, IPsoft guarantees predictable business benefits through intelligent automation.

Meet Amelia: Your first digital colleague

Amelia is an artificial intelligence platform that can understand, learn and interact as a human would to solve problems. She manages tasks in a wide range of industries, from financial services and energy to telecommunications and media.

Why is Amelia different?

She understands everyday language

Amelia stands out from other technologies through her ability to understand natural language; not simply the words we use, but also their intended meaning.

She learns quickly and gets smarter

Amelia can follow process maps created from her prior interactions. And like any smart worker, she observes colleagues to discover the optimal course of action. 

She adapts to us

Whereas other technologies demand that humans adapt their behavior to interact with “smart machines,” Amelia adapts to human behavior.


Learn more about Amelia

Local council workers prepare to meet their new colleague –and she's not human

Robot Amelia – a glimpse of the future for local government

Amelia is stunning

Accenture aims to accelerate AI adoption

 

IPsoft Teams

We envision a world in which mundane engineering and business processes are automated. Innovation is our passion, and IPsofters at all levels have the opportunity to be creative and to be challenged. These are our teams:

Research & Development

Our R&D team is the heart of IPsoft’s innovation. Its mission is two-fold: to invent breakthrough cognitive solutions and to create cutting edge automation technologies. R&D Engineers develop our artificial intelligence agent, Amelia, and our service platform for IT management, IPcenter.

Cognitive R&D

Our Cognitive R&D division develops Amelia, our cognitive agent. This team of scientists and engineers builds machine-learning-based models of language and dialogue that facilitate the communication between humans and cognitive agents. They tackle the big challenges in Natural Language Processing and deep language understanding, and they’re passionate about writing code to implement advanced ideas in artificial intelligence. By helping Amelia better solve users’ problems, they aim to provide the best possible experience for the end user.

Software Engineering

In the R&D world, speed and quality are sometimes two competing factors. On the one hand, there is the sprint to delivery – and on the other hand, there is the standard of excellence. Our Software Developers balance the need for speed and functionality with their commitment to quality. As we expand our autonomic platform, IPcenter, our developers work closely with our automation engineers to drive efficiency for today’s digital enterprises and service providers.

Automation Engineering

Complementing our IT Operations staff is our Continual Service Improvement, or CSI, team. This department is comprised of automation engineers, who identify and remove process inefficiencies in day-to-day work and develop respective automation. They implement improvements that ultimately make an impact on client and internal systems.

IT Operations

Our infrastructure operations teams are responsible for day-to-day operations and also take on the project-level work. Their areas of expertise encompass domains including Network, Database, Windows, UNIX, Applications, IPT, Service Desk and Security. Engineers at all levels are strongly encouraged to identify new ways of increasing automation for our customers and partners.

Technology Implementation

The technology implementation teams are comprised of engineers and project managers ultimately responsible for deploying and implementing our solutions for our clients and partners. They are organized into Service Technology, Service Design, Service Transition and Service Optimization groups. These are the people who are responsible for areas such as solution architecture, service transitions, change processes, performance engineering, infrastructure design and more. All operations are aligned to ITIL best practices for managing and delivering IT services.

CRM, Marketing & Sales

Our global sales team focuses on growth and business development, both directly and through our partners. They work in close collaboration with our marketing department who ensure our message reaches all our stakeholders. Customer Relationship Managers (CRMs) are the liaisons between clients and IPsoft engineers. CRMs act as the primary port of call when clients need to escalate an issue, seek advice, request a change, or inquire about any other matters.

Training and Development

Our training department empowers employees and the general public through professional development programs. The training team manages IPuniversity, our platform for instructor-led, virtual and self-paced learning in IPsoft technologies, professional development and IT technical skills. The department is developing an IPcenter certification program that will be open to employees and IT professionals.

Internal Operations

Our Human Resources, Finance and Legal teams are responsible for the behind-the-scenes functions that keep IPsoft running smoothly. The HR team recruits and retains new employees, administers benefits, handles employee relations and manages staff programs. The Finance group manages billing, payroll, procurement and vendor and customer inquiries. The Legal division handles commercial contracts, intellectual property, corporate governance and employment law.

Our Cognitive R&D division develops Amelia, our cognitive agent. This team of scientists and engineers builds machine-learning-based models of language and dialogue that facilitate the communication between humans and cognitive agents. They tackle the big challenges in Natural Language Processing and deep language understanding, and they’re passionate about writing code to implement advanced ideas in artificial intelligence. By helping Amelia better solve users’ problems, they aim to provide the best possible experience for the end user.


Both as individuals and as part of a team, IPsofters thrive in our fast-paced and energetic environment. Our employees are our brainpower and our engine for innovation. 

IPsofters are passionate about their careers.  They love learning but loathe boredom. They embrace challenges. They’re creative. They’re enthusiastic about our mission to automate and innovate – and transform the industry as we know it.

 

At IPsoft, the opportunities are limitless. Employees at all levels are encouraged to learn new technologies and skills.  We believe in developing talent and promoting from within. Many of our managers and senior staff members started in junior positions. Each IPsofter’s contribution is essential to our overall success, and those who work hard reap the rewards of their efforts.

As one IPsofter puts it, “Most companies are a collective of individuals. At IPsoft, we are individuals with a collective passion and goal.”



Mission

Transform operational performance by powering the world with intelligent systems.

Vision

Eliminate routine work through automation and free human talent to focus on creating value through innovation.

IPsoft Reviews

3.2
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IPsoft President and CEO Chetan Dube
Chetan Dube
252 Ratings
  • "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IPsoft full-time (More than 3 years)

    Pros

    Great teammates and managers who provide constant and endless support and education.

    An amazing CEO and upper management. You will appreciate the open door policy and humbleness of such great people.

    You will work with more technology than you would in any other company. Your career will skyrocket automatically.

    IPsoft autonomic technology is #1 in the world, and cannot be matched. You will have the opportunity to interact, advance, and also grow personally with this technology.

    Great opportunity for upward movement and superior career advancement.

    Great perks such as free breakfast/dinner and unlimited beverages and snacks.

    Monthly happy hour parties along with two grand parties above and beyond most companies.

    Great work/life balance.

    This is a true and factual review. No influence from anyone or the company nor anything to gain from this. IPsoft is amazing, and the best recognize its superior impact on the industry and their own career.

    Cons

    Some struggle with the hard work and mental challenge that it takes to succeed at IPsoft. Most of those are nurtured into finding their untapped talent and work ethic and flourish at IPsoft and their career. Others may not succeed at IPsoft, but will walk away from the company many years ahead in their career compared to what any other company can give them.

    Advice to Management

    Management is great. Please continue to communicate with all employees on the status of the company and where we are going to lead the autonomic industry.

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IPsoft Photos

IPsoft photo of: Headquarters
IPsoft photo of: Anniversary party
IPsoft photo of: Ranger game
IPsoft photo of: 7 World Trade Center opening
IPsoft photo of: 7 World Trade Center opening
IPsoft photo of: NYC Corporate Headquarters
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IPsoft Interviews

Experience

Experience
41%
22%
37%

Getting an Interview

Getting an Interview
46%
38%
4%
4
4
3
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Help Desk Technician Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at IPsoft (New York, NY).

    Interview

    I applied online. Recruiter contacted me, followed by a basic phone 15 min interview with the recruiter, then another 30 min phone interview with 1 of the tech guys. Then an in person interview at their office on State St. Very professional.

    Interview Questions

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IPsoft Awards & Accolades

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