I have been working at ISI Telemanagement Solutions full-time (More than 5 years)
I have been a manager with the company for over 5 years. About 1 year ago, I was ready to leave the company. The old management did not care about the employees and doing your job was difficult with out dated processes and systems. I felt micro managed and hated my job. Then the company was sold and the acquiring CEO told his vision of the company to all the employees. I decided to stay and see what happens. The company went from secretive and stressed to sharing information, open to employee suggestions and state of the art.
The VP of sales has stepped up to the challenge and implemented Salesforce to help grow the business and is hiring sales staff to drive more sales. I am looking forward to the growth that will be coming to my department.
The CEO also brought in a new CFO who takes the time to help me better the importance of my budget and has given me visibility into the financials that I have never had. He has implemented a new accounting system and brought the company into the next generation of accounting. We are now a paperless office. I have the ability to see every expense that gets charged to my department and can view electronic copies of every invoice without the need to go to the accounting department with questions. I now feel ownership of my numbers and the impact to the business from my team.
My job is getting easier everyday, I feel part of the the team, my opinion actually matters and moral of my coworkers is great.
I am so glad I did not jump ship a year ago. I have never worked for a better company.
I now actually have to perform my job efficiently as everyone can see the impact of my work. Total transparency to the employees.
Advice to Management
Keep up the great work.
I applied online. The process took a week. I interviewed at ISI Telemanagement Solutions (Schaumburg, IL) in August 2011.
Nice people. Initial phone interview lasts just a few minutes -- a standard pre-screening interview. Face-to-face HR interview is also a standard "tell me about yourself" and "how would you describe" or "what would you do" Q/A session. Practice and prepare for a typical HR interview... there's nothing tricky. The hiring manager interview is a conversational one-on-one interview. They seem to believe they're very busy and work very quickly, but based on the time windows provided they actually work very slowly. Give some thought into what you'd do to help them drive new leads and make improvements to various aspects of their marketing program. Apparently my answers did not hit their target -- they sent me a "not interested" letter almost immediately. My impression is that they're looking for a Marketing Manager ready to move up to new responsibilities and a higher salary rather than an experienced Director moving sideways or taking a cut in salary. A couple of things to keep in mind: their salaries are low (they're a small, private company) and if you're middle aged or older (like me) you probably won't even be considered; although their senior managers are older, their staff people are very young. The office space is what you'd expect in a privately owned company and the dress is business casual.
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