Working at IST Management | Glassdoor

IST Management Overview

Atlanta, GA
1001 to 5000 employees
1997
Company - Private
Advertising & Marketing
$50 to $100 million (USD) per year
IST is a Business Process Outsourcing (BPO) company specializing in providing Innovative solutions, world-class Service and frontline proprietary Technology. With an emphasis in office services, eDiscovery and electronic document management, IST applies key efficiency processes ... Read more

Mission: Our mission is to provide excellent customer service and we guarantee it. Your costs will be dramatically decreased. Your level of service will be drastically increased. You will suffer no loss of control because we listen to you and respond to your needs. If a package is lost ... Read more

Company Updates

  • http://glassdoor.com/slink.htm?key=vM5bd

    Our StrongIST - IST Management Blog

    Team CMG in Manhattan Goes Above and Beyond for Fundraising We are always proud of our team members and cannot express our gratitude when they go out of their way! Team CMG in Manhattan came together and executed an extremely successful Jeans for Genes Day & Bake Sale to aid in fundraising on behalf of the Cystic Fibrosis Foundation.

  • http://glassdoor.com/slink.htm?key=vM5L7

    Knowledge Bound - IST Management Blog

    Cystic fibrosis as a separate and distinct condition was first described by Dr. Dorothy Andersen in 1938. She separated cystic fibrosis from celiac disease and is the one who coined the name "cystic fibrosis." The disease was also called "mucoviscidosis" due to the prevalence of thickened mucous in sufferers of the disease.

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IST Management – Why Work For Us?


We're Passionate About Service

IST’s Founder and CEO, Hal Blackman started his professional career in the catering department at Marriott. It was there that Hal was instilled with the importance of being passionate about customer service. IST is built on the same customer service focused principles that has made Marriott the leader in hospitality:

  • Put People First
  • Pursue Excellence
  • Embrace Change
  • Act with Integrity
  • Serve Our World

IST is most proud of our employee’s passion to serve and it is our employee’s customer service that makes IST the leader in business outsourcing processes:

  • Office Services
  • eDiscovery via IST Discover-E
  • Electronic Document Management

If providing only the highest level of customer support is your passion, then IST is the place for you. 

We’re Passionate About Empowerment

IST knows that providing the highest level of customer service starts with empowering our people at all levels to do what is right for their customers.

IST has built a culture of empowerment led by our company mascot Mr. Empowerment. Mr. Empowerment is our constant reminder that strong customer service starts with the individual closest to solving the issue.  

If working in environment that cuts through the red tape and empowers you to do what is right, then IST is the place for you.  

We’re Passionate About Recognition

Recognizing passionate employees that are excelling at their job is a hallmark at IST.

IST has built the following employee programs designed to recognize our employees that go above and beyond:

  • Blackman Bucks (Certificates earned for great service and redeemed for prize).
  • Monthly Client Comment Letter Winners
  • Employee of the Quarter
  • IST Ring after 5 years of service, with a diamond added every 5 years after that.
  • Eagle Awards for Top FM Sites

If you are inspired by seeing your fellow team member’s accomplishments recognized, then IST is the place for you. 

We’re Passionate About Technology

IST understands that, in providing the highest level of customer support, we have to provide our team with best technology and tools to accomplish the job.

From day one, IST has been creating process technology designed to make our employee’s jobs more efficient by automating and tracking their daily tasks. Because this technology has been 100% designed in-house by our development team, it is always being updated so that it grows with the changes in our industry.
 
If you are passionate about working for a company that is providing its employees with cutting edge technology and system processes, then IST is the place for you.
 

We’re Passionate About Growth

IST does not provide a job; it provides a career. IST has created a culture where our people are always working towards personal and professional growth.

From your first day at IST, employees that are self-motivated and driven have the opportunities to participate in career advancement programs:
  • On Demand Video Training
  • Executive Presence
  • Assistant Manager to Manager Training Program
  • Site Manager Awareness & Response Training Program
 The service specialist position may be your first stop at IST but with hard work and dedication it will not be your last. 
 
If you are passionate about seeing hard work pay off in professional development and career growth, IST is the place for you.
 

IST Management Reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
IST Management President Hal Blackman
Hal Blackman
232 Ratings
  • Featured Review

    "Wonderful Environment And Excellent Place for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Manager in Atlanta, GA
    Current Employee - Talent Acquisition Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IST Management full-time (Less than a year)

    Pros

    IST has really taken care of their employees. They take seriously vertical growth. Employees that work hard are rewarded with promotions. Wonderful benefits. My husband and I utilized our PTO for our honeymoon.
    Incredible environment as well. Everyone seems to be passionate about their work and the company itself.

    Cons

    None that I can think of

See All 314 Reviews

IST Management Photos

IST Management photo of: IST Corporate Team Walking for a Cure - CFF
IST Management photo of: IST CFF Walk
IST Management photo of: IST CFF Walk
IST Management photo of: Team Atlanta Walking for a Cure
IST Management photo of: IST Employee Recognition Gala
IST Management photo of: Employee Service Award Recipients
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IST Management Interviews

Experience

Experience
58%
26%
16%

Getting an Interview

Getting an Interview
40%
20%
18%
12
5
5

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Star Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at IST Management (San Francisco, CA).

    Interview

    It was just the standard behavioral interview. They told me about their company and what I would be doing and then asked me questions about my work experience. They did want me to have a car as the job involves some driving between locations.

    Interview Questions

    • What is one challenge you faced in a previous job and how did you handle it   Answer Question
See All 46 Interviews

IST Management Awards & Accolades

  • Atlanta's Best and Brightest Companies to Work For, Best and Brightest, 2018
  • Atlanta's Best and Brightest Companies to Work For, Best and Brightest, 2017
  • Atlanta's 2016 Best and Brightest Companies to Work For, Best and Brightest, 2016
  • Atlanta's 2015 Best and Brightest Companies to Work For, Best and Brightest, 2015
  • Atlanta's 2014 Best and Brightest Companies to Work For, Best and Brightest, 2014
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Returnships

Offer formal "internships" for mid-career people or those returning to the workforce

Work at IST Management? Share Your Experiences

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