I have been working at Impac Mortgage full-time (Less than a year)
A professional & relaxed workplace
They invest in their staff, especially though training
A great chance to develop professionally & personally
The staff are friendly and the office can be fun
Café on site
I feel that we have on occasion not given the best customer service and this is something we need to address.
Some managers do not have the respect of their staff, lets try and show why the managers have earned their position.
Advice to Management
More customer service training!
Develop a culture of excellence. where the staff want to be the best!
Easy to get hired. No formal training in place.
I was desperate.
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