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Impact Networking Overview

Lake Forest, IL
201 to 500 employees
Company - Private
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
Visit our careers section for latest job postings:

Founded in 1999, Impact is a fierce competitor in providing business process optimization for growing companies. Impact employs more than 450 people at our 12 Midwest ... Read more

Mission: Our One Source business model minimizes typical pains associated with multiple vendors. Our Account Managers and Consultants offer support to Directors and C-Level stakeholders by assessing the role of information and document workflow in the enterprise. Utilizing our in-house ... Read more

Company Updates

  • Our March Managed IT meeting was another huge success with plenty of updates from one of our fastest-growing departments! Learn more about our Managed IT division and set up an assessment today!

    IT Support & Service Programs | Small to Mid-sized Businesses

    Fully-managed Technical Support using proven standards, Remote Management & Monitoring solution (INC) supported by Certified Network Admins and Helpdesk.

  • Impact continues to dominate the competition as the #1 @DocuWare reseller and the only organization with over a decade of Diamond Club membership!

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Impact Networking – Why Work For Us?

Chicago Tribune's First Place Winner in Small Business Category of 2015 Top Workplaces Award.


Impact is a young, innovative company seeking champions to join our award-winning corporate culture. Every Impact office is filled with vibrant, hard-working, goal-oriented, unique individuals that create an energetic workplace that people love coming to every day.

All of our promotions are done from within based on performance, not tenure. What this means to you is that you are monetarily rewarded for your hard work and effort. You don’t have to try to climb the corporate ladder or wait for someone to retire or get promoted before you can move up. 

A company is as good as the people it employs. If you enjoy setting goals and exceeding them, we encourage you to consider joining our high-impact team.

Visit our Careers Section       
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Our interview & evaluation process for Account Managers consists of 6 stages:

Online Application Process/Campus Events and Career Fairs

Every candidate must fill out our standard online application. Recruiters often meet candidates at various events/career fairs where candidates have the chance to provide resumes and speak to them directly. 

Recruiter Screening
After reviewing and verifying background information, every candidate is then screened by our Corporate Recruiters through a phone interview to evaluate if they are qualified for a position at Impact.  

Manager Interview
After a candidate has been initially vetted, an in-person interview is setup. Based on location openings, candidates will interview with a specific branch manager that will evaluate the individual in order to determine if they are the right fit for the position and team.  

Account Manager Ride-along Day
If approved by the hiring Branch Manager, a ride-along day is scheduled with an Account Manager from the branch. This is an opportunity for the candidate to get a better understanding of what the job entails on a daily basis. During the ride-along day, Account Managers will observe how candidates performed and interacted throughout the day in order to give an in-depth evaluation to the Hiring Manager  

Executive Interview
The final interview will take place at Corporate Headquarters in Lake Forest, IL with either the President of Impact or our VP of Sales. The interviewer will make the final determination for hire.

The interview process can take an average of 30-60 days and will require business professional attire.  

Post Hiring Evaluation
After a candidate is hired, they will be continuously evaluated throughout the New Hire process. First, New Hires attend a two-week bootcamp where they will begin training. After bootcamp, they will be tested on what they have learned, followed by an evaluation by the Corporate Trainer. Once the initial bootcamp process is complete, there will be a 90-day performance review.

On-going Education: Account Managers & Service Technicians

Account Manager Training Program

Extensive on-boarding prepares new hires for a successful sales career at Impact. This program extends to two additional boot camps throughout their first year. This period is equally about self-discovery of employee strengths and assimilating new hires into the Impact culture. General sales skills, equipment specs and the unique Impact value proposition are introduced in a 2-week ‘boot camp’ training and reiterated throughout employment with an on-going training program. The Boot camp programs include seminars, lead generation skills, application classes, online coursework and one-on-one sessions with our corporate trainer.

Onboarding Training Program
  • New Hire Two Week ‘Boot Camp’
  • Six Month On-the-Job Training Program
  • Senior Staff Mentoring
  • Equipment Training from our Manufacturers
  • Impact Solutions Classes Taught by Department VPs
  • Senior Rep Ride Alongs
  • One-on-One Cold Calling with Corporate Trainer
  • Service Technician Shadow Day
  • Online Equipment Training Course
  • Weekly 2-Hour Friday Sales Trainings
  • Annual Sales Competitions
  • Annual University Sales Training Seminar

Service Technician Staff Training Program

Our Service Specialists also receive in depth training through a Service Boot Camp. During this training, they are exposed to copier theory including the history and basic principles of copiers, such as mechanical assembly and electrical boards. The specialists are also well informed on networking computers and drivers, both MAC and PC. Also covered are troubleshooting techniques frequently utilized in the field, for example, copier or image quality and jamming. Overall, the goal is to teach them to be most effective for a first call fix. Our specialists also work with our vendors to become certified and ensure complete customer satisfaction. This has lead to multiple certification, honors and awards that we have received from our partners, such as Konica Minolta’s Technician of the Month, Silver Seal of Excellence and Gold Seal of Excellence.

Our award-winning support staff and industry-leading technology partners perpetuates our reputation for superior customer service that drives our continued success. 



  • Chicago Loop & Fulton Market
  • Lake Forest
  • Darien
  • Peru
  • Rockford
  • Bolingbrook


  • Milwaukee
  • Madison


  • Indianapolis
  • Hammond


  • Headquarters, Lake Forest, IL
  • Warehouse & Distribution, Lake Forest, IL 
  • Design & Implementation Center, Fulton Market - Chicago, IL
  • Print Production Center, Peru, IL

Our teams work together to design, implement and support our solutions and technology. We use automation to help businesses reduce redundant, manual or paper-based processes. This leads to increased efficiency and operational goals achieved.

Our “One Source” business model minimizes typical pains associated with multiple vendors. We design solutions leveraging a mixture of document management software, custom integrations and office equipment with a strategic business plan that focuses on a long-term, on-going partnership.

These solutions are powered by industry-leading technology and supported by certified service repair technicians. We count on our employees to deliver an exceptional and successful experience, which is why fostering a positive employee culture is the final piece to delivering exceptional customer service. Impact serves more than 11,000 clients, and we continue to grow at a steady rate of 27 percent year-over-year. Follow us: @impactmybiz

Business Process Automation

  • Work Flow Assessment
  • Process Improvement
  • Ongoing Analytics
  • Custom Software Integrations
  • Custom Interfaces

Document Management

  • Enterprise Content Management
  • Managed Print Services
  • Production Printing
  • Office Printing
  • Document Scanning

Design and Marketing

  • Strategic Branding
  • Responsive Website Design
  • Programming, Hosting and Maintenance
  • Online Marketing and Content Authoring
  • Print Collateral Design and Production

Outsourced and Managed IT

  • User Services and Support
  • Workstations and Servers
  • Infrastructure and Network
  • Managed Mobile
  • Virtual CIO

Impact Networking Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Impact Networking CEO Frank Cucco
Frank Cucco
78 Ratings
  • "Hard work pays off. Great company to work for!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Los Angeles, CA
    Current Employee - Sales Manager in Los Angeles, CA
    Positive Outlook
    Approves of CEO

    I have been working at Impact Networking full-time (More than 3 years)


    Impact's most important core value is Culture. Culture is important for the clients and employees. Naturally, when you treat the employees well it's going to spill over into the customer space.

    I started as an entry level sales rep four years ago and worked my way up to Branch Sales Manager very quickly. Impact believes in promoting from within and truly taking care of the employees.

    As an entry level sales rep you will have more support from specialists, management, and peers than you will know what to do with. All you have to do is put the activity in and the rest of the team will help you be successful while you learn the Impact process.


    The only con evolves into a pro. You will work hard especially as an entry level rep but if you stick with it, the opportunities are endless. I moved into a management role very quickly because I put in the work and stuck with it.

    Advice to Management

    Continue doing what you're doing. The culture is unlike anything I've ever seen or heard of. Impact has always invested heavily in their employees and I've really appreciated that over the years.

See All 113 Reviews

Impact Networking Photos

Impact Networking photo of: #WhereIWork Our New Corporate Headquarters
Impact Networking photo of: Impact was featured in the Chicago Tribune as THE top midsize company to work for in Chicagoland!
Impact Networking photo of: Impact in little Italy NYC
Impact Networking photo of: Impact’s newest contract includes a 10 year naming rights deal with the Chicago Dogs. Opening day is May 25th 2018.
Impact Networking photo of: Impact has been a long time proud sponsor of the Chicago Blackhawks
Impact Networking photo of: Top Impact employees enjoy a trip to Aspen for their outstanding performance in the 4th quarter of 2017. Great Job Team!!
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Impact Networking Interviews



Getting an Interview

Getting an Interview





    Territory Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience


    I applied through college or university. I interviewed at Impact Networking.


    Met them at a college career fair and was given a business card to follow-up ad learn more about the company. After an initial conversation with a recruiter about the role, I scheduled an interview with the hiring manager. During the interview the manager was distracted and on his computer for most of the time.

    Interview Questions

See All 37 Interviews

Impact Networking Awards & Accolades

  • Elite Dealer Award, ENX Magazine, 2015
  • Diamond Club Member, DocuWare, 2016
  • Chicago’s Best and Brightest Companies to Work For, National Association for Business Resources, 2015
  • Top Workplaces, Chicago Tribune, 2015
  • 101 Best and Brightest Companies to Work For Milwaukee, Best and Brightest, 2016
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Work at Impact Networking? Share Your Experiences

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