Working at Impact Networking | Glassdoor

Impact Networking Overview

Lake Forest, IL
501 to 1000 employees
Company - Private
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
Visit our careers section for latest job postings:

Impact is a fierce competitor in the Intelligent Process Optimization space. Founded in 1999, Impact employs over 525 people at its 16 locations throughout the Midwest and ... Read more

Mission: Our One Source business model minimizes typical pains associated with multiple vendors. Our Account Managers and Consultants offer support to Directors and C-Level stakeholders by assessing the role of information and document workflow in the enterprise. Utilizing our in-house ... Read more

Company Updates

  • Throughout November, Impact hosted our annual Turkey Tech Shows across the Midwest. We'd like to thank the 900+ companies that stopped by and all Impact employees who had a hand in making the tech shows a success!

  • Impact is proud to share that our Net Promoter Score is 91% for the month of October. This is a record for Impact and the highest score we've ever achieved! Thank you to all of our technicians and other team members that helped us to reach this high mark! #NPS #impactmybiz

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Impact Networking – Why Work For Us?

Chicago Tribune's First Place Winner in Small Business Category of 2015 Top Workplaces Award.


Impact is a young, innovative company seeking champions to join our award-winning corporate culture. Every Impact office is filled with vibrant, hard-working, goal-oriented, unique individuals that create an energetic workplace that people love coming to every day.

All of our promotions are done from within based on performance, not tenure. What this means to you is that you are monetarily rewarded for your hard work and effort. You don’t have to try to climb the corporate ladder or wait for someone to retire or get promoted before you can move up. 

A company is as good as the people it employs. If you enjoy setting goals and exceeding them, we encourage you to consider joining our high-impact team.

Visit our Careers Section       
Follow Us: Facebook | Linkedin | Instagram | Twitter

Our interview & evaluation process for Account Managers consists of 6 stages:

Online Application Process/Campus Events and Career Fairs

Every candidate must fill out our standard online application. Recruiters often meet candidates at various events/career fairs where candidates have the chance to provide resumes and speak to them directly. 

Recruiter Screening
After reviewing and verifying background information, every candidate is then screened by our Corporate Recruiters through a phone interview to evaluate if they are qualified for a position at Impact.  

Manager Interview
After a candidate has been initially vetted, an in-person interview is setup. Based on location openings, candidates will interview with a specific branch manager that will evaluate the individual in order to determine if they are the right fit for the position and team.  

Account Manager Ride-along Day
If approved by the hiring Branch Manager, a ride-along day is scheduled with an Account Manager from the branch. This is an opportunity for the candidate to get a better understanding of what the job entails on a daily basis. During the ride-along day, Account Managers will observe how candidates performed and interacted throughout the day in order to give an in-depth evaluation to the Hiring Manager  

Executive Interview
The final interview will take place at Corporate Headquarters in Lake Forest, IL with either the President of Impact or our VP of Sales. The interviewer will make the final determination for hire.

The interview process can take an average of 30-60 days and will require business professional attire.  

Post Hiring Evaluation
After a candidate is hired, they will be continuously evaluated throughout the New Hire process. First, New Hires attend a two-week bootcamp where they will begin training. After bootcamp, they will be tested on what they have learned, followed by an evaluation by the Corporate Trainer. Once the initial bootcamp process is complete, there will be a 90-day performance review.

On-going Education: Account Managers & Service Technicians

Account Manager Training Program

Extensive on-boarding prepares new hires for a successful sales career at Impact. This program extends to two additional boot camps throughout their first year. This period is equally about self-discovery of employee strengths and assimilating new hires into the Impact culture. General sales skills, equipment specs and the unique Impact value proposition are introduced in a 2-week ‘boot camp’ training and reiterated throughout employment with an on-going training program. The Boot camp programs include seminars, lead generation skills, application classes, online coursework and one-on-one sessions with our corporate trainer.

Onboarding Training Program
  • New Hire Two Week ‘Boot Camp’
  • Six Month On-the-Job Training Program
  • Senior Staff Mentoring
  • Equipment Training from our Manufacturers
  • Impact Solutions Classes Taught by Department VPs
  • Senior Rep Ride Alongs
  • One-on-One Cold Calling with Corporate Trainer
  • Service Technician Shadow Day
  • Online Equipment Training Course
  • Weekly 2-Hour Friday Sales Trainings
  • Annual Sales Competitions
  • Annual University Sales Training Seminar

Service Technician Staff Training Program

Our Service Specialists also receive in depth training through a Service Boot Camp. During this training, they are exposed to copier theory including the history and basic principles of copiers, such as mechanical assembly and electrical boards. The specialists are also well informed on networking computers and drivers, both MAC and PC. Also covered are troubleshooting techniques frequently utilized in the field, for example, copier or image quality and jamming. Overall, the goal is to teach them to be most effective for a first call fix. Our specialists also work with our vendors to become certified and ensure complete customer satisfaction. This has lead to multiple certification, honors and awards that we have received from our partners, such as Konica Minolta’s Technician of the Month, Silver Seal of Excellence and Gold Seal of Excellence.

Our award-winning support staff and industry-leading technology partners perpetuates our reputation for superior customer service that drives our continued success. 



  • Chicago Loop & Fulton Market
  • Lake Forest
  • Darien
  • Peru
  • Rockford
  • Bolingbrook


  • Milwaukee
  • Madison


  • Indianapolis
  • Hammond


  • Headquarters, Lake Forest, IL
  • Warehouse & Distribution, Lake Forest, IL 
  • Design & Implementation Center, Fulton Market - Chicago, IL
  • Print Production Center, Peru, IL

Our teams work together to design, implement and support our solutions and technology. We use automation to help businesses reduce redundant, manual or paper-based processes. This leads to increased efficiency and operational goals achieved.

Our “One Source” business model minimizes typical pains associated with multiple vendors. We design solutions leveraging a mixture of document management software, custom integrations and office equipment with a strategic business plan that focuses on a long-term, on-going partnership.

These solutions are powered by industry-leading technology and supported by certified service repair technicians. We count on our employees to deliver an exceptional and successful experience, which is why fostering a positive employee culture is the final piece to delivering exceptional customer service. Impact serves more than 11,000 clients, and we continue to grow at a steady rate of 27 percent year-over-year. Follow us: @impactmybiz

Business Process Automation

  • Work Flow Assessment
  • Process Improvement
  • Ongoing Analytics
  • Custom Software Integrations
  • Custom Interfaces

Document Management

  • Enterprise Content Management
  • Managed Print Services
  • Production Printing
  • Office Printing
  • Document Scanning

Design and Marketing

  • Strategic Branding
  • Responsive Website Design
  • Programming, Hosting and Maintenance
  • Online Marketing and Content Authoring
  • Print Collateral Design and Production

Outsourced and Managed IT

  • User Services and Support
  • Workstations and Servers
  • Infrastructure and Network
  • Managed Mobile
  • Virtual CIO

Impact Networking Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Impact Networking CEO Frank Cucco
Frank Cucco
111 Ratings
  • "Time To Apply"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Forest, IL
    Current Employee - Anonymous Employee in Lake Forest, IL
    Positive Outlook
    Approves of CEO

    I have been working at Impact Networking full-time (More than a year)


    I can honestly say that in my career so far at Impact, I have never felt the type of support, love, and coaching anywhere else. I was the typical candidate who thought to themselves before getting hired after watching those videos is “so what is going to happen after the 6 month honey moon phase is over?” Well, I am very proud to say I have been here for 2 years and on-going and I STILL have never come to work saying “I can't wait to leave" or “ I don’t want to go to work”. Those words never have and never will come out of my mouth. When I started with Impact, I came on with no experience in the corporate world. I was terrified. I had a lot of doubts, not about the company, but myself. I was excited but scared of failure. When I asked my manager "why did you pick me?" She was able to tell me that my passion, heart and motivation for helping others and bringing people together isn't something that you see someone doing every day and weekend for the sake of doing so with no income provided. That type of candidate is the type we look for because those people truly are passionate about their job and helping the company grow. Impact doesn’t just hire anyone. People who have the skill, but no passion won’t make it here. Candidates have to be trainable, have heart as well as the motivation to succeed. I have truly been blessed by getting hired at Impact. I never thought I would ever get the chance to turn my passion I do on my spare time into a career as well. The best part? Impact has an amazing training team. All new employees take part in a training about Impact as a company so that your actual first day in your position is a little less overwhelming. I came in really excited because I was told about where they see Impact going and where my manager saw me going. It is so cool to see a few years later that what I was told, has actually turned into reality. I had a one-on one style training and my manager trained me from the ground up. From how to answer the phone, learning how to email properly, etc. She has and still makes sure I am fully confident about each step of training before giving me more responsibilities as well as doing weekly check ins. I love that. I love that I feel comfortable enough to say I want more responsibility, or I am struggling right now and my manager truly listens and hears me. If she needs to critique me on anything, she sits me down and walks me through step by step and helps me to understand. Not only her, but the entire company! I had to move a while back and being on my own, I was trying to figure out a way to not take off any time while also find people to help me move into my own place. Let me just say, I am still so beyond thankful for this, but the CEO reached out after he saw me asking others for help, told me not to worry, he is taking care of my move. He had his own warehouse employees show up at my house with 4 trucks ready to move me into my own apartment during their busy delivery schedule. That story alone goes without saying that Impact is not just a company to me, but my family. I am not just a number here, nobody is. Working at Impact for the past years has been eventful to say the least. I have had so many awesome days as well as days of struggling to get through due to my life. The fact that I am able to come to work knowing I have the support and appreciation, gives me the desire to work that much more for a company who cares about me not only as an employee, but as a person as well. I get told on a daily basis from managers their appreciation of the work I do and that means more to me than anyone can ever realize. What other company gives daily shout outs of employees to the entire company about their hard work as well as having emails from managers just giving thanks for dealing with their hectic schedules?! I must have over 100 of those emails that I put into a separate folder so if I am ever having an off day, I like to look back at them to remind myself that my work has and continues to pay off being an Impact employee. Nobody’s work goes un-noticed here I can promise you that. I could write an entire speech on what Impact has done for me, but I am sure that this is already a lot for a review. All in all, this company has truly given me one of the biggest accomplishments in my life still to this day. I never would be where I am at in my life today without Impact. I have had to completely start life all over to where I wasn’t sure what to do anymore. Knowing that Impact and employees who work here have my back, is something that I would never be able to find at any other company. The amount of gratitude I have for Impact is beyond words. Your success here is also the success of Impact as a corporation. If you are looking for a company who sees you as a family member, helps you grow and excel to accomplish your dreams so you are able to do the same for Impact, and showers you with appreciation and awesome perks, it’s time to apply.


    If you don't believe in the company. Our training team and managers can't train employees who don't believe in the company or their job. The type of employees who are just at the office for a paycheck, are the type of employees who won't be a fit for Impact. All of us at Impact are a team. If you aren't wanting to show off where you work or just want to come to work get paid and leave, this corporation probably isn't for you.

    Advice to Management

    You all are amazing. Nobody is perfect and we all have our off days but the best advice would be keep coaching. Keep training and checking in. Employee feedback is important but so is managements. I look up to my manager so much and i'm sure your feedback means the world to your teams as well.

See All 150 Reviews

Impact Networking Photos

Impact Networking photo of: #WhereIWork Our New Corporate Headquarters
Impact Networking photo of: Impact was featured in the Chicago Tribune as THE top midsize company to work for in Chicagoland!
Impact Networking photo of: Day 3 at Microsoft Ignite. Lots to learn! 2018 Orlando
Impact Networking photo of: Another great day at Microsoft Ignite. 2018
Impact Networking photo of: Impacts all company meeting at Joes Live. 17 locations in 16 cities and 4 states all came together for a State of The Union Day. Closing in on 600 total employees. 2018
Impact Networking photo of: Impact takes the two top floors of this iconic Chicago landmark.
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Impact Networking Interviews



Getting an Interview

Getting an Interview





    Inside Sales Representative Interview

    Anonymous Employee in Lake Forest, IL
    Accepted Offer
    Negative Experience
    Difficult Interview


    I applied through a recruiter. The process took 3+ months. I interviewed at Impact Networking (Lake Forest, IL) in November 2017.


    Multiple interviews and a ride along day over the course of almost 90 days. Spent 8 hours with an outside sales rep gathering business cards and helping him set appointments (also to to see if I could sell) and met with multiple levels of management and the sales team (all amazing people). The atmosphere is very family like, the office has a family and very energetic and spirited energy to it, it’s refreshing to walk into and all of the people I met (from the receptionist to the higher ups) were inspiring to spend time with.

    I finally met with the manager I would be working for at the last couple of interviews, we had great conversations, shared ideas and my desire to excel and move up within my career. He made an offer (took a couple of weeks due to the holiday period) and I accepted.

    This is where my experience went south very quickly, I signed and returned the offer within a matter of hours, full of excitement and enthusiasm for my new role.
    Over the course of 72 hours the phones and emails fell silent, I didn’t hear anything and reached out to the recruiter whom I had been working with along with the manager to find out what the next step was, still no response from either. Later that day at 5:01pm I received an email from someone within HR stating that my offer had been rescinded (in their exact words “ Unfortunately, it was discovered through comments posted that you were actively seeking other positions throughout social media platforms and after reflecting on the lack of commitment we see thus far, it is with regret that we are rescinding the employment offer made to you”). I had no conversation with this person at any point and no returned call over the course of several days.

    Up until the date I was presented with a written offer I continued to look at my options and speak with recruiters, I am a free agent and as such can search for employment through any potential employer until such time as I receive a written offer of employment, no potential employer can tell you that you cannot search for employment while interviewing with them, they’re not paying you for your time and as such you are free to engage whomever you wish until you find employment.
    At the time I received a written offer I stopped working with recruiters and let them know I had accepted an offer with a company and closed contact with the other recruiters. (For example, common sense would tell you a car dealership won’t hold a car for you for a month without a deposit, loan or signed contract, since there is no promise you will return or pay the remaining balance, you don’t get the car until it’s paid for, same principle applies to a job application)

    In the age of social media people tend to “jump the gun” and not take the time to engage or speak to a person to find out the facts before making a decision. In this case a promising career was tainted by a rash judgement with no conversation or chance to discuss (a simple example would be any of the current presidents “Tweets” over Twitter that can be taken out of context by any number of people as to their meaning) I keep my social media accounts private and not public, I only keep a business networking profile through LinkedIn which is made up of friends and business acquaintances whom I’ve known for a good amount of time. I seldom use it for career/job hunting and more for connecting people.

    I spend time assisting friends (some of which are recruiters in their respective fields) network through social media, I comment on posts and engage in “bumping” to help move posts up the newsfeed to get further attention on them. It’s common practice to save repetitive posts and generate interest and conversation. I’m guessing their quick decision was based on a social media post through a networking site as all of my social media accounts are private and hidden from public view.

    Either way, between 60-90 days, multiple interviews, gas and time have been lost to an assumption by a person I’ve never had a conversation or engaged with. A quick call could have cleared up any doubt quickly. The era of social media saves people the time of really investigating facts in place of making assumptions. Should I call myself lucky for dodging a bullet, or be disappointed over the time I invested being taken in a second by a simple mistake? I won’t cry over it as it’s the new year and there are plenty of companies looking for strong closers and skilled talent.

    I do hope they rethink their approach towards potential employees, rash decisions can cost companies dearly, whether it be financially, publicly or with their reputation. I wish them all the success for the future despite the way I was treated at the end.

    Interview Questions

    • Please provide us with copies of your most recent W2’s and check stubs   1 Answer
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Impact Networking Awards & Accolades

  • Elite Dealer Award, ENX Magazine, 2015
  • Diamond Club Member, DocuWare, 2016
  • Chicago’s Best and Brightest Companies to Work For, National Association for Business Resources, 2015
  • Top Workplaces, Chicago Tribune, 2015
  • 101 Best and Brightest Companies to Work For Milwaukee, Best and Brightest, 2016
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Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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