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Impact Networking Overview

Headquarters Waukegan, IL
Size 201 to 500 Employees
Founded 1999
Type Company - Private
Industry Information Technology
Revenue $25 to $50 million (USD) per year
Visit our careers section for latest job postings: http://www.impactmybiz.com/Careers/

Founded in 1999, Impact is positioned as a ‘one-source’ provider of Business Process Automation. This innovative approach has won Impact more than ... More

Company Updates

  • 2015 Impact All Company Getaway to Puerto Rico A few photos shared by employees from last weeks all expenses paid trip to Puerto Rico. For the third year in a row we reached our revenue goals and to celebrate traveled together to a tropical

  • Chicago Tribune names Impact Networking Chicago area First Place Winner in Small Business category of 2015 Top Workplaces Award http://glassdoor.com/slink.htm?key=vI1rn

Impact Networking – Why Work For Us?

What is it like to work at Impact Networking?

Interviews with some of our top employees at Impact Networking. Learn why they choose to work at Impact Networking, how they have grown as professionals and the reasons why Impact has won multiple awards for Top Places to Work.

A Message from Our Founder

At Impact, we don't micromanage our people. We empower them. We are an entrepreneurial company dedicated to the proposition that every employee makes a difference. The proof is in our record growth and competitive compensation.

In 1999 when I founded Impact, I set a goal of becoming a $30 million company by 2010. After surpassing that projection, we increased our objective to $100 million by 2017. To achieve this goal, we are continuing to expand our staff in all areas—sales, service, support, marketing, and administration. We seek self-driven individuals able to thrive both independently and as team members.

Dedicated to the success of each employee, we offer the most thorough training program in our industry and insist on continuing, internal education. Our rapid growth is a reflection of our commitment to training and education. Customer confidence depends on responsible preparation, on staff readily able to answer questions and troubleshoot in the field. Customers reward this competence with their business, a dynamic that has helped ensure our employees job security and continuing satisfaction.

At Impact, we sell, service, and support imaging, telecom and networking equipment. As important, we help a wide range of businesses create, distribute, and manage the documents integral to their success. Because our products are digital, not analog, every new account a sales associate creates is an opportunity to help a business ready its company for the 21st century. Our products print, scan, duplicate, network, and telecommunicate. Our sales people don't just sell equipment, they support and service it—a significant marketing edge. This practice, virtually proprietary, is the key to our upward trajectory.

Digital office equipment is a $350 billion industry in this country alone. Help us slice this pie. Know that Impact is a place where people build their careers, not just earn paychecks. By thoroughly training our staff, we empower and tenure them. That is why, from the associate level on up, retention at Impact approaches 100 percent.

A company is as good as the people it employs. If you enjoy setting goals and exceeding them, I encourage you to consider joining our high-impact team.


Frank Cucco
Chief Executive Officer


Impact is a young, innovative company seeking champions to join our award-winning corporate culture. Every Impact office is filled with vibrant, hard-working, goal-oriented, unique individuals that create an energetic workplace that people love coming to every day.

All of our promotions are done from within based on performance, not tenure. What this means to you is that you are monetarily rewarded for your hard work and effort. You don’t have to try to climb the corporate ladder or wait for someone to retire or get promoted before you can move up. 

A company is as good as the people it employs. If you enjoy setting goals and exceeding them, we encourage you to consider joining our high-impact team.


Impact employs over 230 people at its 11 Midwest locations. 

Our award-winning support staff and industry-leading technology partners perpetuates our reputation for superior customer service that drives our continued success. 



  • Chicago Loop
  • Lake Forest
  • Darien
  • Peru
  • Rockford


  • Milwaukee
  • Madison


  • Indianapolis


  • Headquarters, Lake Forest, IL
  • Warehouse & Distribution, Lake Forest, IL 
  • Design & Implementation Center, Fulton Market - Chicago, IL

On-going Education: Account Managers & Service Technicians

Account Manager Training Program

Extensive on-boarding prepares new hires for a successful sales career at Impact. This program extends to two additional boot camps throughout their first year. This period is equally about self-discovery of employee strengths and assimilating new hires into the Impact culture. General sales skills, equipment specs and the unique Impact value proposition are introduced in a 2-week ‘boot camp’ training and reiterated throughout employment with an on-going training program. The Boot camp programs include seminars, lead generation skills, application classes, online coursework and one-on-one sessions with our corporate trainer.

Onboarding Training Program
  • New Hire Two Week ‘Boot Camp’
  • Six Month On-the-Job Training Program
  • Senior Staff Mentoring
  • Equipment Training from our Manufacturers
  • Impact Solutions Classes Taught by Department VPs
  • Senior Rep Ride Alongs
  • One-on-One Cold Calling with Corporate Trainer
  • Service Technician Shadow Day
  • Online Equipment Training Course
  • Weekly 2-Hour Friday Sales Trainings
  • Annual Sales Competitions
  • Annual University Sales Training Seminar

Service Technician Staff Training Program

Our Service Specialists also receive in depth training through a Service Boot Camp. During this training, they are exposed to copier theory including the history and basic principles of copiers, such as mechanical assembly and electrical boards. The specialists are also well informed on networking computers and drivers, both MAC and PC. Also covered are troubleshooting techniques frequently utilized in the field, for example, copier or image quality and jamming. Overall, the goal is to teach them to be most effective for a first call fix. Our specialists also work with our vendors to become certified and ensure complete customer satisfaction. This has lead to multiple certification, honors and awards that we have received from our partners, such as Konica Minolta’s Technician of the Month, Silver Seal of Excellence and Gold Seal of Excellence.

Integrated Solutions. Value Added Consulting. 

Clients benefit from diverse consulting teams of specialists in Business Process Automation, Document Management, Design and Marketing, and Managed IT. This distinct perspective adds value to consulting situations by taking a wholistic view of the organization’s entire document ecosystem. A one-source vendor model also minimizes typical pains associated with the traditional, fragmented vendor model. It increases efficiency by reducing time and money spent coordinating vendors, processing purchase orders and invoices, and assessing accountability.The process begins with an enterprise Document Impact Assessment, in which our consultants observe the enterprise environment to understand the role of documents in an organization. They leverage findings to propose an integrated solution to improve work flow, efficiency and productivity and lower associated costs. 

Business Process Automation | Document Management 
Design and Marketing | Managed IT

Software Implementation | Digital Office Equipment

Sales | Service | Supplies | Help Desk | Data Center

Impact Networking Reviews

Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Frank Cucco
32 Ratings
  • Sales/Admin/Serivce (little bit of everything)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales/Administrative/Service (Little Bit of Everything) in Chicago, IL
    Current Employee - Sales/Administrative/Service (Little Bit of Everything) in Chicago, IL
    Positive Outlook
    Approves of CEO

    I have been working at Impact Networking full-time (More than 3 years)


    Impact is a great company to work for! The partners are so generous and want everyone to succeed and be happy in the workplace. If you have any questions or concerns, you can always go to them directly and they will listen. The company always implements employee suggestions to improve the awesome culture we already have! Also, everyone gets the opportunity to advance and improve. The company does a good job of acknowledging everyone's successes.


    Any career that is rewarding and satisfying is going to be challenging at times. If you are not willing to work hard and invest into your career then I would consider this to be a "con". Hard work is acknowledged and rewarded at Impact.

    Advice to Management

    I think that in every aspect in life there is always room for improvement. My advice to the management is to just keep doing what they are doing and running the company how they have been. They just need to continue making improvements everyday like they already do!

Impact Networking Photos

Impact Networking Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Entry-level Sales Representative Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Declined Offer
    Neutral Experience
    Average Interview


    I applied through college or university. The process took 4+ weeks. I interviewed at Impact Networking (Indianapolis, IN).


    First, I went in and met a main sales director, who was very nice. I really enjoyed the atmosphere and attitude everyone had. After I spoke with him for a bit, I then interviewed with a higher director. Once I finished that interview, which went really well, I was scheduled to take a ride day. This is where you realize what kind of work you are about to get into. It is clear that the entry-level sales reps are working like dogs day in and day out, going physically from door to door in various territories throughout the city. They told me to just go sell the product to random businesses, but I clearly had no idea what they were actually selling so I couldn't answer any of their questions. The ride day is all day long so come prepared drive viciously around a city and persuade people. I don't think this job would be a bad job- if they were paid higher. A great learning experience, however it doesn't seem the compensation really aligned with the work load. They work from about 8 to 6 every day or longer. Intense culture, which I don't mind. But it is not as it appears in the first interview.

    Interview Questions

    • Be able to explain why you would make an excellent sales person   Answer Question

Impact Networking Awards & Accolades

Something missing? Add an award
  • Chicago’s Best and Brightest Companies to Work For, National Association for Business Resources, 2015
  • Top Workplaces, Chicago Tribune, 2015
  • Best Places to Work in Illinois (15), Best Companies Group, 2015
  • Diamond Club Partner, Docuware, 2015
  • Outstanding MPS Program, ITEX Conference, 2015
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