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Impaq International Overview

Columbia, MD
201 to 500 employees
Company - Private
$50 to $100 million (USD) per year

Impaq International – Why Work For Us?

Who we Are from IMPAQ International on Vimeo.

Driving Value Through Insight™

With strategic planning, research studies, and technical assistance, IMPAQ better enables governments, businesses, foundations, non-profits, and universities to enhance their programs and policies.​

Our staff of world class researchers, survey professionals, technical innovators, and subject matter experts combine innovative thinking and rigorous approaches to make a real world impact.

We are known for our flexibility, responsiveness, and willingness to adapt to our clients challenges.

Our primary markets are education, health, human services, labor and international development.

While research and evaluation are the foundation on which IMPAQ was built – and remain at the core of our capabilities -- our organizational structure allows us to respond to a wide array of client needs. We are comprised of two centers:

The Center for Research, Evaluation & Implementation (CREI) 

Led by Dr. David Baker, Executive Vice President, the CREI helps public organizations achieve excellence in understanding their impact and improving their effectiveness. 

Service offerings of CREI include:

  • Impact evaluations
  • Policy and program analysis
  • Market analysis, applied research and feasibility studies
  • Economic and financial analysis
  • Technical assistance
  • Business process reengineering and quality improvement

Click here to learn more.

The Center for Technology, Data Collection & Dissemination (CTD²)

Led by Ms. Tina Barretto, Executive Vice President, the ​CTD² helps organizations collect, manage, analyze, and communicate data and research findings. ​

Service offerings of the CTD² include:

  • Data collection and management
  • Analytics and business intelligence
  • Survey methodology, design and operations
  • Conference management
  • Online training programs
  • Webinars & information dissemination


Our founding, in 2001, was based on a belief that exceptional people committed to rigorous research can improve the lives of real people. This is still true today, even as we have grown to a professional staff of nearly 400 individuals located in seven offices across the world.

When we assemble a team, we bring together experts from diverse backgrounds and perspectives to consider a challenge, and as a result, our solutions are holistic, and highly responsive to our clients’ changing needs.

We are proud that the insights, surveys, and technology that we provide help our clients make a meaningful, real world impact – this is our mission.

At IMPAQ, we look for candidates who are entrepreneurial, innovative, and collaborative. Our staff contribute to meaningful, challenging work within several markets that affects the lives of millions around the world. 

IMPAQ hires in the following areas: 

Research & Technical Assistance

  • Communications Solutions
  • Education
  • Health
  • Human Services
  • International Development
  • Labor
  • Survey Research
  • Technology Solutions


  • Accounting & Finance
  • Administrative Support
  • Business Development
  • Corporate Development
  • Human Capital
  • Information Technology
  • Pricing & Legal

Our People Are Our Greatest Asset

At IMPAQ, we recognize that our people are our greatest asset. That is why we place the highest priority on hiring, supporting, and developing exceptional talent. We strive to provide a collaborative, intellectually challenging, and inclusive work environment where everyone has a voice and can contribute.

Investment in our staff does not end with salary increases and bonuses. We offer a competitive benefits package, a clear career development framework, and growth opportunities within a continuously expanding company.

Work that Matters

Our work informs policies that affect the lives of millions around the globe. From improving patient safety policies to helping improve food delivery to hungry children, our staff come into work every day knowing that their work is making a real, substantial difference. That’s part of our mission and values.

IMPAQ’s commitment to positively impacting the world does not end at our office doors. We are also committed to helping those in need with our Corporate Social Responsibility team. Through our community engagement, corporate giving, and relationship with the American Heart Association, we are IMPAQ-ting people in positive ways.

Our Story from IMPAQ International on Vimeo.

Bringing Research to Life

In 2001, Jacob and Sharon Benus founded IMPAQ International based on their simple belief that exceptional people committed to rigorous research can drive the design and implementation of policies and programs that improve the lives of real people.

Jacob and Sharon were right.

Shortly after they founded IMPAQ, a self-employed contractor who IMPAQ had hired to wire the new office asked a simple question: “What does IMPAQ do?”

Since IMPAQ was brand new at the time, a staff member replied by describing the Unemployment Insurance Self-Employment Assistance (SEA) demonstration, a project that Jake had conducted before starting IMPAQ. SEA was an innovative program funded by the Department of Labor that investigated whether it is possible to train those who are unemployed to become entrepreneurs.

The contractor—who still works with IMPAQ, and whose business has grown alongside IMPAQ’s—interrupted, “Wait! I was trained by SEA; SEA helped me to start my business!”

Jacob and Sharon’s belief in the power of bringing together exceptional people to do rigorous work to improve people’s lives remains the driving force behind IMPAQ more than a decade after its founding.

However, what was once a boutique firm is now a company of more than 350 employees, with offices in Columbia, MD, Washington, D.C., Oakland, CA, Boston, MA, Sarajevo, Bosnia & Herzegovina, and Hilo, HI.

Today, IMPAQ’s teams collaborate with public sector clients, such as the U.S. Departments of Labor, Health and Human Services, and Education, as well as private sector clients such as the Bill & Melinda Gates Foundation, to address some of the most critical challenges of our time - from the implementation of the Patient Protection and Affordable Care Act to reducing the unemployment rate and putting Americans back to work.

IMPAQ is recognized as one of the best places to work in our region, and is known for its hallmark entrepreneurial spirit and commitment to diversity.

The story does not end here. IMPAQ continues to grow, diversifying our offerings and services, expanding into new sectors and industries, serving new clients, and building on the productive relationships established with clients over the years.

IMPAQ has undergone many changes since its founding, but there has always been one constant: exceptional people committed to rigorous research can make a meaningful difference in people’s lives across the globe.

Our Career Development Framework provides clear and flexible guidelines for staff looking to develop professional skills and to advance their careers at IMPAQ.

The foundations and pillars of this framework provide staff with the direction needed to develop professionally based on their career goals, while preparing them for increasingly challenging responsibilities at IMPAQ. 

IMPAQ Cultural Foundations

The foundations of success at IMPAQ are innovation, collaboration, and entrepreneurship. These values have shaped IMPAQ from its modest beginnings and continue to be the foundations of our culture. We encourage staff to demonstrate these values in everything they do. Innovation, collaboration, and entrepreneurship are rewarded and celebrated at IMPAQ and provide the groundwork for facilitating career development discussions.

IMPAQ Career Pillars

The four career pillars give structure for a well-balanced approach to staff development. The career pillars are the basis for creating and prioritizing professional training and skill development initiatives across IMPAQ. These skills also contribute to the growth and success of IMPAQ. As IMPAQ grows, so do the opportunities for career advancement and growth.

Career Progression

Career progression at IMPAQ occurs through continuous demonstration of the values of innovation, collaboration, and entrepreneurship represented in our cultural foundations and through the the development and application of job skills within each of the career pillars. Your career growth is intricately linked to the growth and success of IMPAQ.

Impaq International Reviews

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Impaq International CEO Avi Benus
Avi Benus
3 Ratings
  • "Research Analyst"

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    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Impaq International full-time


    I have been working at IMPAQ for 14 months and have been very happy here. The project-based work is flexible to suit your professional development goals. If you want to develop particular skills there is a high chance that you can become involved in an applicable project. Self-advocacy is effective and can influence work based on your interests and goals, including both research-content and managerial skills. There is a higher level of transparency between upper and lower management, which I greatly appreciate. The work-life balance is good; if you need to work remotely for an appointment or sick child you will not receive any push-back. the culture is respectful, kind, and entrepreneurial.


    I work in a satellite office; sometimes there are delays in decisions getting disseminated to our location.

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Impaq International Photos

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Impaq International Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Research Analyst Interview

    Anonymous Employee in Columbia, MD
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Impaq International (Columbia, MD) in September 2017.


    I had a really expedited process for the interview since I was one of the later candidates. I had a phone screening with the recruiter which was very pleasant. My in-person interview consisted of one in-person meeting with 2 phone calls with employees who worked at the DC office. They asked about my resume and ideal requirements for a position and environment. They also offered advice about a new hire who they would like on a team. The following week I heard back and got the position. I started and I love it a lot. I had a great feeling about this organization after the interview and I am glad I still feel it at my new job.

    Interview Questions

    • what are three qualities or adjectives a supervisor/team member would say about you and your work ethic?   Answer Question
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Impaq International Awards & Accolades

  • Inc. 5000 Fastest Growing Private Companies in America, Inc. Magazine, 2016

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