I worked at InMotion Hosting full-time (More than a year)
I am not sure what happened to my other review so, I am posting this one. I think it is a good place if you are starting out. Leadership nice and understanding.
I am not sure what happened to my other review so, I am posting this one. I think the Supervisor's are very nice. I had made many blatant mistakes and they gave me chance after chance. Partly because, the hiring process is long for them especially for the shift I worked (3rd Shift) It was difficult for them to find people for that shift. I feel like if their hiring process was easier and shorter They probably would have got rid of me a long time ago. My issue with this company is the training is INADEQUATE. I am not saying that to be rude. My biggest issue is I wanted to follow policy but, the policy are not documented properly. I promise you will run across this issue. Then my other issue was when the recruiters came to my school someone asked about, 'RETENTION'. They say it because people get promoted. The Technical Support turn over rate is 80% of people getting fired or quitting because, it is ridiculous. Customer Service is a little easier but, still ridiculous because, Leadership is just trying to meet the demands of their bosses. most the the leadership that is there has been on final warnings as well at some point.
prepared for getting on on the floor after training. I mean at no company nobody really is ever really prepared. A lot of the policy and procedure that they speak of is not documented inside their online policy and procedure book. Most of it is out dated and has not been updated. Then on top of that they have a system where they send you something to acknowledge any updates to the policy but, this system is not included in their outdated in their policy and procedure online booklet. I brought this to their attention but, they really expect you to remember everything they tell you by word of mouth and then other people will give you different information and none of its documented in the policy and procedure. After working here I became big on policy and procedure and I understand they were having staffing issues and there is no one available to properly updated their policies and procedures. Even though it is a right to work state they can fire you for anything but, to cover themselves of course unless you break policy and procedure then you will not get written up.
However, their policy and procedure can be left up to their interpretation. I was once written up for not being clear and concise enough with a Customer. I had explained to a customer one of our policies and was written up for not properly explaining it. It took them about two weeks to decide they were going to write me up for it. (I guess they were debating on whether they were going to write me up on not because, I didnt break any rules for real) Either way if they hand you a verbal then all of a sudden you get a Written. Just resign they are looking for an excuse to fire you. The thing about their write up policy is If you on 1 verbal if you make another mistake you get a written, then final etc. And it can come quick and unexpected. Then they wanted to put you back in training even though you already explained to them about everything being out dated :/
Advice to Management
I mean I don't have any advice you guys have families of your own you need to worry about so I am not even mad. If writing people up and getting people out the door helps you keep your job. Go for broke. Just please somebody sit down and details the policy and procedure booklet better and print it out and put it on a table for everyone to read it. As well do the same for the terms of service and cover everything. Fix the training as well I know you are low staffed but, there got to be something the owners of the company can do. Even if they have to come down and do it themselves.
I applied online. The process took 3 weeks. I interviewed at InMotion Hosting (Los Angeles, CA).
It was a multi-stage interview—by phone, Google Hangouts, and lastly a trip to LA to meet the team. From start to finish HR was professional and responsive. Meeting the team in person confirmed my hopes that InMotion Hosting had the kind of culture I'm looking for—among other things, one which supports career growth and professional development, and provides nice perks. During the interview process it became clear to me that this is not a dog-eat-dog competitive environment. Rather it's one where teammates collaborate with the bigger picture in mind, by leaving pride at the door, having high standards for themselves and others, and communicating well. There are many new roles being created and I can see why they're being filled quickly by talented applicants. The entire interview experience was positive and I was thrilled when I received the job offer. This is a company where you can set down your roots and I am very much looking forward to growing with IMH.
Why Work Here? We are a mid-size company with a small business feel. We listen to our team members and have an Innovation Program to capture their new ideas. We like to have fun which means friendly competitions, weekly food, parties, and much more.
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