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InfoCision Overview

Headquarters Akron, OH
Size 1001 to 5000 Employees
Founded 1982
Type Company - Private
Industry Telecommunications
Revenue $100 to $500 million (USD) per year
InfoCision Management Corporation, the second largest privately held teleservices company, is a leader and trusted marketing partner to many Fortune 500 companies and nonprofit, religious and political organizations. InfoCision clients are household names consumers depend on and ... More

Company Updates

  • Exciting News: Gold Level Fit-Friendly Worksite! InfoCision is committed to providing physical activity and wellness opportunities for our employees. We have been recognized once again as a 2015 Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program.

InfoCision – Why Work For Us?

undefinedWho We Are

InfoCision is a trusted provider of high-quality marketing services.

In business since 1982, InfoCision is the nation’s second-largest privately held teleservices company. We are a leading provider of direct marketing solutions for Fortune 100 companies and nonprofit organizations. With over 4,400 employees and locations throughout Ohio, Pennsylvania and West Virginia, InfoCision merges comprehensive capabilities with a customized, personal approach to our clients.

What We Do 

InfoCision is the highest quality call center company in the world.

For 30 years, InfoCision has been a leader in the call center industry – helping the nation’s top organizations maximize return on investment (ROI). As our clients’ needs have evolved, so have our capabilities. Today, we provide a full spectrum of direct marketing services: inbound and outbound call center solutions; direct mail and fulfillment; and Interactive (Web) and data solutions. We customize our services to meet the unique needs of our clients, and develop innovative strategies to consistently deliver the best results in the business.

Why We Are Different

InfoCision is uniquely positioned in the direct marketing industry.

Our roots are in telemarketing where we’ve provided the highest quality contact center solutions to leading nonprofits and Fortune 100 companies since 1982. Over time, we’ve evolved into a full-service direct marketing partner – providing multichannel solutions (phone, mail, Web) that support and complement one another. With decades of expertise in telemarketing at our core, InfoCision offers multichannel services to help your organization reach people more effectively. Our quality and versatility translates to superior results and a higher ROI for our clients. ​​

InfoCision Careers

As technology continues to shape the business, a career at InfoCision is a great opportunity for goal driven, innovative and committed individuals. As an employer, InfoCision is unique due to the friendly team atmosphere of a smaller organization, with the benefit of career growth opportunities of a well-established industry leader. Opportunities are available in marketing, management, information technology, sales, and customer service, just to name a few!

The culture is goal-driven yet family-oriented, providing employees work life balance.  Employees enjoy an array of benefits including health & dental insurance, paid holidays & vacation, paid training, 401K with company contribution, bonus opportunity, on-site fitness & wellness centers and corporate deals & discounts. Free benefits include life and disability insurance, employee assistance program, and parking.

Our Mission

Deliver our Clients the Highest Return on Investment

At InfoCision, we are committed to the same mission, vision and philosophy established by our Founders Gary and Karen Taylor in 1982, that has enabled our company to provide unmatched results to our clients for more than three decades.


InfoCision’s mission is to provide direct marketing solutions that deliver our clients – businesses and organizations across industries – the highest possible return on investment (ROI). The principal services InfoCision offers include inbound and outbound call center solutions; direct mail and fulfillment; and interactive (Web) and data (intelligence and analytics) solutions.


At InfoCision, our vision is to be the highest-quality direct marketing solutions provider in the business. We achieve this by helping organizations build stronger relationships with customers and donors; ensuring our clients feel great about the Communicators making and taking their calls; and creating an environment where people enjoy coming to work. Our devotion to quality enables our company to remain financially viable and prosperous.


Our philosophy is to provide the highest quality services – which generate superior results for our clients – by investing more in quality than our competition. However, our investment must be cost-justified by producing the highest return on investment for our clients. While InfoCision may not always be the lowest-cost direct marketing solutions provider, we will provide a significantly higher ROI for our clients at a competitive price.

undefinedOur History

Three Decades of Direct Marketing Success

In 1982, Gary and Karen Taylor started InfoCision Management Corporation as a marketing consulting company operating out of their home in Akron, Ohio. The name InfoCision came about by combining the words “information” and “decision”. The Taylors chose the name because, from day one, InfoCision’s goal was to use information to help our clients make the best decision.

InfoCision opened its first official call center in 1985. Recognizing employees with an affinity for the client provide more sincere care, InfoCision hired and trained specialized telemarketing experts called "Communicators" who could better serve our clients. It proved to be a formula for success. Over the next two decades, InfoCision consistently produced superior results and experienced significant growth and expansion.

Today, InfoCision is the nation’s second largest privately held teleservices company - employing more than 4,400 people in 35 call centers across locations throughout Ohio, Pennsylvania and West Virginia. InfoCision raises more money for nonprofit organizations over the phone than any other company in the world, and is a leading call center provider for Fortune 100 companies.

Driven by our success on the phones, InfoCision continues to expand its direct marketing capabilities – helping clients identify target audiences, develop effective messages and optimize message delivery across channels. We currently offer a full range of multichannel solutions (telemarketing, direct mail, Web and data) that enable our clients to reach customers and donors on a more personal basis and earn the highest possible return on investment.​

undefinedAt InfoCision, we strive to create a workplace where all employees enjoy coming into work and find personal fulfillment in doing their jobs. Our goal is a diverse workplace composed of motivated people who care about their coworkers, clients and company.  We believe InfoCision can continue to achieve great things by having the right people as the foundation of its success. 

  • Health and dental insurance
  • Paid holidays and vacation time
  • Paid training
  • 401k with company contribution
  • Bonus opportunities
  • Free life and disability insurance
  • On-site fitness facilities (most locations)
  • On-site physician (most locations)
  • Free Employee Assistance Program
  • Workplace wellness programs

InfoCision promotes a family-oriented culture that provides employees a balance between their work and home-life.  Our commitment to our employees is much more than just a catch phrase; it’s a way of life.

InfoCision Reviews

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Recommend to a friend
Approve of CEO
InfoCision CEO Craig Taylor
Craig Taylor
70 Ratings
  • Featured Review

    Helpful (1)


    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Akron, OH
    Current Employee - Anonymous Employee in Akron, OH
    Positive Outlook
    Approves of CEO


    Great company with good core values. The atmosphere is upbeat and positive.


    I do not have any cons for InfoCision.

    Advice to Management

    Continue the employee engagement and fun activities.

InfoCision Photos

InfoCision Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Service Representative Interview

    Anonymous Interview Candidate in Fairlawn, OH
    Declined Offer
    Positive Experience
    Easy Interview


    I applied online. The process took a week. I interviewed at InfoCision (Fairlawn, OH) in October 2015.


    It was brief and friendly. I arrived half an hour early to fill out and review paperwork then the HR took me to her office and the interview was very brief and to the point.

    Interview Questions

    • What is your availability like?   1 Answer

InfoCision Awards & Accolades

Something missing? Add an award
  • MVP Quality (Gold), Customer Magazine, 2015
  • Gold MVP Quality Award, Customer Interaction Solutions magazine, 2015
  • • 25 Year Job & Career Fair Partner Recognition, Mature Services of Akron, 2015
  • Champion of Opportunity, Opportunities for Ohioans with Disabilities, 2014
  • Sales and Customer Service, Stevie Awards, 2014
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