I have been working at Information Management Group full-time (More than 5 years)
It seems the other reviewers have mentioned that IMG is a small business and have meant that term “small business” as an insult. IMG does not advertise itself as anything but a small business and as such, there are cultural elements that will not appeal to everyone. As a small business with only one owner, there are no higher governing bodies, i.e. no shareholders, no board of directors.
The owner/CEO/President is indeed involved with the day-to-day activities of the business. He has an exclusive monetary stake in the successful outcomes of his company. He assumes all the financial risk when it comes to success or failure. The Directors and Managers do have authority over their own departments. However, it would be an error to mistake authority for autonomy. The Directors and Managers do report to the owner/CEO/President and any corporative initiative does require his signature, and likewise, his investment. The success of each working group is codependent. The groups each make up a process area of the larger business lifecycle. The collaboration between the working groups achieves either successes or failures.
IMG management evaluates processes and procedures in an ongoing effort to make the business more efficient and to maximize successes. IMG celebrates both small successes, as well as large successes. More recently, the successes have come in the form of prime contract awards. It is a hard argument to make that the multiple recent contract awards are not a result of the leadership of Kevin Keyes and the management of the Director of Operations. The corporate culture of valuing people, fine-tuning knowledge, and engaging in the vision directly influences the continuing success of the organization.
Kevin Keyes’ vision is a loyal and empowering work environment. He believes professional practice areas/work groups can devote time and effort to perfect their craft. IMG has an agile environment where people are able to suggest changes/tweaks/remodeling/refinishing of work steps, in order to better achieve successful results. It is an evolutionary environment in a learning organization.
IMG management evaluates the business for strengths, weaknesses, opportunities and threats. When a manager or an employee identifies a weakness or threat, the management team collaborates to find a working solution. IMG management implements that solution. When Kevin identifies a potential threat or weakness, he carefully considers his next steps as he begins to work on the solution. He consults with the other leadership within IMG to assist in achieving a successful solution. Some may mistake this invitation as mere lip service; however, it has been my continued experience that he truly is seeking input and values others’ opinions. As any manager in any organization can attest, simply expressing dissatisfaction without offering a solution is not a valuable asset to any company. Kevin is seeking to build an organization where people can bring diverse knowledge, skills, abilities, and experience, which ultimately lead to a strong work culture and building a successful business. Kevin consistently goes out of his way to ensure the business succeeds.
The hands-on leadership style at IMG is refreshing and inspiring. Often, leaders of organizations blame the subordinates without investigating the issues; however, in the development of his people, Kevin will gladly perform all levels of tasks side-by-side with the individuals he has hired to perform those tasks. I have been in a role where I have experienced his daily input. Rather than view his assistance as an attack on my competency, I have viewed it as an opportunity to learn from someone who has been successful in this business. If you are a person who has the attribute of vision, who not only sees problems, but enjoys developing steps to solutions, then you will enjoy working at IMG.
Kevin supports those on contract, as well as those at headquarters. He guides new managers and ensures they have the necessary tools available to assist in professional development. Be aware he does provide counsel to his direct reports. It is always with the goal of improvement not ridicule. Kevin does not shy away from difficult conversations. He does not shy away from responsibilities; such as, taking out the garbage, changing the water bottle, cleaning up the conference room after a banquet, or other small tasks. He works on site alongside the contractor personnel to clean up, move, add, install, change equipment. He does not shy away from work that others may view as “beneath them.” He does demand commitment and devotion to the work at hand and rewards people for buying into his vision for the future of his organization. Some might see his involvement as a con; however, I believe it is a pro.
The professional practice areas at the corporate headquarters of IMG include Business Development, Proposals, Talent Acquisition, Operations, Finance and Human Resources. The primary responsibilities of these working groups are to perform the main task of each respective department; however, from time to time, out of business necessity, each group may assist the other working groups in performing business acquisition tasks. This is due to the limiting factor of not being a large organization. Some may view this as a con and if that’s the case, this is not an environment for you.
At IMG, we are expected to work toward solutions and positive outcomes rather than shrug our shoulders and look at management to create the solution. At IMG, we are expected to own our mistakes, identify our weaknesses, and seek mentorship to improve upon our natural capabilities. No one in management is perfect nor are the employees who work at IMG. If you have a complaint, you are able to voice the complaint; however, complaining without having an outcome in mind is like starting out on a journey with no destination in mind. At that point, you are merely complaining to complain and have no interest in a productive outcome. We are striving for a synergistic environment of personally invested, self-motivated professionals.
Due to the small business environment, IMG hires experienced, capable employees and empowers those employees to assist in building the business and developing solutions. Folks who succeed at IMG tend to be those who are willing to roll up their sleeves, commit to the task at hand, dig into the problem until they reach an outcome. Collaborative team members, outcome driven solution-oriented problem solvers, and mission-engaged professionals do well at IMG. This is not an entitlement company. If you feel that a job is a right and not a privilege, this is not the work environment for you. Management believes that it is an honor to work and all the employees at IMG, also believe it is an honor to work. If you do well, then you will receive rewards through public praise, spot-awards, and raises at annual reviews.
IMG’s headquarters features private offices, conference rooms, kitchenette, gym facilities on premises, and a pool table in the reception area. The core business hours are 8 AM – 5 PM. During particularly hectic business cycles, IMG’s personnel work more than the core hours to meet deadlines. It is truly a team environment. Dress code is business casual with business professional reserved for business meetings. IMG continues to evolve with the marketplace allowing for flexible working arrangements as well.
IMG does not have a monthly work social or weekly happy hour. IMG’s employees are geographically diverse across various work sites and therefore, HQ employees do not get to meet everyone. IMG’s product is its people as it is an IT services provider, so there are inherent challenges with hiring people. IMG does not hire receptionists, so everyone acts as a receptionist and answers the phone.
Advice to Management
Please continue to reward the solution-oriented problem solvers and mission-engaged professionals with public recognition, spot-awards, and career advancement opportunities.
I applied through a recruiter. The process took 2 weeks. I interviewed at Information Management Group (Fairfax, VA).
I met with a Recruiter and the Recruiting Manager. Once I finished meeting with them, I met with the President/CEO. He covered his vision for the company and what he is trying to build as IMG begins to pursue more prime contracts. At the end of the interview, I was given the opportunity to ask him any question I wished to ask. Then, the owner left. The Recruiting and the Recruiting Manager told me they would get back to me within the next 2 weeks.