Working at Ingenio | Glassdoor

Ingenio Overview

www.ingenio.com
San Francisco, CA
51 to 200 employees
2013
Company - Private
Information Technology
$10 to $25 million (USD) per year
IQMS, Zazzle
Ingenio’s revolutionary idea for an e-commerce based knowledge exchange was formed in the back of a taxi cab and officially launched in 1999. Since then the platform has enabled over 30 million conversations from around the globe confirming Ingenio as the leader in ... Read more

Ingenio Reviews

3.4
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Recommend to a friend
Approve of CEO
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Warren Heffelfinger
12 Ratings
  • "SF-Based Software Company w/ Strong Company Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ingenio full-time (Less than a year)

    Pros

    Competitive compensation, work-life balance, good employee benefits, weekly paid employee lunch, flexible work arrangements, great location with amazing views, and a culture which invites learning and development.

    Cons

    As often is the case with smaller teams, in some circumstances you wear more than one hat when completing work and may encounter a few bottlenecks.

See All 22 Reviews

Ingenio Interviews

Experience

Experience
25%
50%
25%

Getting an Interview

Getting an Interview
75%
25%

Difficulty

3.0
Average

Difficulty

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Average
Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Ingenio.

    Interview

    Interview process lasted 1.5 hours.. Interviewed with separate people, 2 supervisor separately, then 2 prior customer service reps now in different departments, Team lead, and then lastly again with one of the supervisors.
    Pretty basic questions, scenarios, all in all I felt comfortable.
    I originally did phone interview with the recruiter, following day was asked if I'd like to come in to the in-person interview.
    Once I interviewed In person, I was contacted by recruiter the very next morning and I took the job offer. By my start date it had only taken exactly 2 weeks from original phone interview.

    Interview Questions

    • How would I handle an irate customer on a call.
      Explain what I did in prior job, Experience wise.  
      Answer Question
See All 4 Interviews

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