I have been working at Ingenio full-time (More than 10 years)
calls from wonderful people, great pay, you get to use your real talents. its not like in an office where you are restricted and judged till you no longer feel like a human. You can get monthly or daily pay in ach transfers, The pay can range from 300 a week to 1,200.00 a week depending on how established you are and of course the moon and the stars and the weather etc... :)
Sometimes you get clients that call and act like you are a walmart product. Not often. It is getting much better as far as the adviser treatment by the company, when it was owned by at&t they treated the advisers like criminals, but now they are working company policies out of that and into treating the people that make their money for them like humans. The money back is still there, but its not as easy for ppl to just rate you bad and get a refund. The new owners keep an eye on the refunds and make sure its justified. Listing fees can cost more than you make, you have to be careful with your listing fees and keep a keen eye on them to make sure you don't lose everything you earned for the day.
Advice to Management
You do not have a manager on this job. Just company policies to adhere by.
I applied online. I interviewed at Ingenio.
Interview process lasted 1.5 hours.. Interviewed with separate people, 2 supervisor separately, then 2 prior customer service reps now in different departments, Team lead, and then lastly again with one of the supervisors.
Pretty basic questions, scenarios, all in all I felt comfortable.
I originally did phone interview with the recruiter, following day was asked if I'd like to come in to the in-person interview.
Once I interviewed In person, I was contacted by recruiter the very next morning and I took the job offer. By my start date it had only taken exactly 2 weeks from original phone interview.
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