Working at Ingenio | Glassdoor

Ingenio Overview

www.ingenio.com
San Francisco, CA
51 to 200 employees
2013
Company - Private
Information Technology
$10 to $25 million (USD) per year
IQMS, Zazzle
Ingenio’s revolutionary idea for an e-commerce based knowledge exchange was formed in the back of a taxi cab and officially launched in 1999. Since then the platform has enabled over 30 million conversations from around the globe confirming Ingenio as the leader in ... Read more

Ingenio Reviews

3.2
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Warren Heffelfinger
10 Ratings
  • "using your real talents"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Psychic Adviser in Saint Petersburg, FL
    Current Employee - Psychic Adviser in Saint Petersburg, FL
    Recommends
    Positive Outlook

    I have been working at Ingenio full-time (More than 10 years)

    Pros

    calls from wonderful people, great pay, you get to use your real talents. its not like in an office where you are restricted and judged till you no longer feel like a human. You can get monthly or daily pay in ach transfers, The pay can range from 300 a week to 1,200.00 a week depending on how established you are and of course the moon and the stars and the weather etc... :)

    Cons

    Sometimes you get clients that call and act like you are a walmart product. Not often. It is getting much better as far as the adviser treatment by the company, when it was owned by at&t they treated the advisers like criminals, but now they are working company policies out of that and into treating the people that make their money for them like humans. The money back is still there, but its not as easy for ppl to just rate you bad and get a refund. The new owners keep an eye on the refunds and make sure its justified. Listing fees can cost more than you make, you have to be careful with your listing fees and keep a keen eye on them to make sure you don't lose everything you earned for the day.

    Advice to Management

    You do not have a manager on this job. Just company policies to adhere by.

See All 20 Reviews

Ingenio Interviews

Experience

Experience
25%
50%
25%

Getting an Interview

Getting an Interview
75%
25%

Difficulty

3.0
Average

Difficulty

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Average
Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Ingenio.

    Interview

    Interview process lasted 1.5 hours.. Interviewed with separate people, 2 supervisor separately, then 2 prior customer service reps now in different departments, Team lead, and then lastly again with one of the supervisors.
    Pretty basic questions, scenarios, all in all I felt comfortable.
    I originally did phone interview with the recruiter, following day was asked if I'd like to come in to the in-person interview.
    Once I interviewed In person, I was contacted by recruiter the very next morning and I took the job offer. By my start date it had only taken exactly 2 weeks from original phone interview.

    Interview Questions

    • How would I handle an irate customer on a call.
      Explain what I did in prior job, Experience wise.  
      Answer Question
See All 4 Interviews

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