Working at Intelicare Direct | Glassdoor

Intelicare Direct Overview

San Diego, CA
51 to 200 employees
2011
Company - Private
Business Services
Unknown / Non-Applicable
Intelicare Direct (formerly Desert Call Connection) is a 3rd party customer service solutions company that offers a seamless customer service experience for businesses' prime assets, their customers. Our clients are companies who need professional, friendly call ... Read more

Mission: To provide the best customer service experience in the world, and in so doing, provide the best value to our clients by helping them retain happy customers.

Company Updates

  • Intelicare Direct will be at the Honor A Hero: Hire a Vet Job Resource Fair. 12/14/2016 10:00 AM - 2:00 PM located at: 200 Civic Center Drive Vista, CA 92084. Please stop by and say "hello."

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Intelicare Direct – Why Work For Us?


Insightful Discovery

Your products and services each offer unique benefits for your customers, so does Intelicare Direct. We get to know you, your business practices and products thoroughly before any recommendations are made. Don’t worry, you won’t have to fill out a generic qualifying form with tedious questions; instead you will chat one-on-one with a representative of Intelicare Direct.  Our leadership not only advocates best practices in customer service, but champions them every day. Intelicare Direct personally consults with every client before launching a tailored solution, unique to a company’s current business climate and customer needs. 

Intelicare Direct is a leader in providing customer support and business “local-sourcing” for companies looking to create an external customer service platform. We provide an array of sophisticated customer service solutions to a variety of companies, from web-based membership companies to financial services enterprises. We pride ourselves in providing flexible, high quality customer support solutions with an emphasis on inbound technical support and customer service. With offices in Las Vegas and San Diego, we provide our services through multiple communication channels encompassing phone, e-mail and social media.

Customized Training

After the discovery and recommendation phase, we will hand pick a team of experts from our customer service team that will be your dedicated resource. The team will be trained thoroughly based solely on your business practices; after all, this is not a one-size-fits-all industry. The education components, content and length of training vary based on each client. We invest the time in education to ensure that we are operating as an extension of your company and that every process is executed to the highest standard, yours.

Inbound Customer Service

Our talented team of expert customer service agents will learn your product and services so completely, we’ll be able provide expert-level customer care for your most valued assets, your clients. With our friendly and efficient agents, your company will enjoy customer satisfaction and retention much higher than industry norms.

Technical Support

Have a tech-based product or service that needs a customer care team? How about a staff that needs Level I or II IT support? Our trained, U.S.-based call center professionals can explain the most complex process with expert product knowledge and walk your clients through any technical issues they have. You’ll be able to focus on growing your company knowing that all your technical support issues are being handled by a team of professionals who treat your customers and employees like their own.

Lead Generation

Not sure where to start with your selling strategy? Most small-to medium-sized businesses have limited resources to properly research customer information and start knocking on doors without a plan. We can identify key potential target demographics for your company and turn calls into customers.

Outbound Sales

Are leads going cold because you don’t have time to reach out to them all? Cold leads equal wasted money! Don’t let your hard work cultivating potential business fall victim to the daily grind. Let ICD nurture and revive your sales funnel, contact your customers, update your databases and set appointments.

Call Center Job Openings

We are a leader in providing customer support for companies looking to create an external customer service platform. We pride ourselves in providing flexible, high quality customer support solutions with an emphasis on inbound technical support and customer service.

We are a fast growing, profitable company that is searching for experience professionals, we provide:

  • Competitive Benefits Package
  • Unique and positive culture
  • Pet & Child Friendly Environment

How Can Your Business Benefit from Outsourcing?

Deciding to outsource your call center can be a game changer for your business. When you work with Intelicare Direct, the benefits for your customers and bottom line are substantial. From tailored processes and dedicated resources, our focus is on your unique customer service and business needs.

We have a state-of-the-art facility located in San Diego, California. Want to take a tour? Let us know at: hello (at) intelicaredirect.com and get a personal tour by executive staff. 

Benefits

  • Reduce Overhead & Operating Costs
  • Improve ROI
  • Improve Customer Loyalty
  • Increase Quality Assurance
  • Return Focus on Your Business

Why ICD?

  • Industry Expertise
  • Customized Solutions
  • Proficient Teams
  • Proven Excellence

Intelicare Direct Reviews

2.9
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Recommend to a friend
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CEO
0 Ratings
  • "Micromanaging"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Care Representative in San Diego, CA
    Current Employee - Member Care Representative in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Intelicare Direct full-time (More than a year)

    Pros

    Good vibes from the majority of the employees, decent benefits, easy to get overtime.

    Cons

    Changes in management have made the job micromanaged.

    Advice to Management

    Don't micromanage your employees and let the established management lead properly. You promoted them for a reason.

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Intelicare Direct Photos

Intelicare Direct photo of: ICD holiday party
Intelicare Direct photo of: ICD holiday party
Intelicare Direct photo of: May the 4th be with you Star Wars Day
Intelicare Direct photo of: May the 4th be with you Star Wars Day
Intelicare Direct photo of: May the 4th be with you Star Wars Day
Intelicare Direct photo of: view from the upper area
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Intelicare Direct Interviews

Experience

Experience
42%
21%
36%

Getting an Interview

Getting an Interview
68%
15%
10%
5

Difficulty

1.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Member Care Representative Interview

    Anonymous Employee in San Jose, CA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Intelicare Direct (San Jose, CA).

    Interview

    easy process. They call you, ask few questions over phone, then they ask you to go onsite for another interview, then you'll be notified by email if you got the job or not.

    Interview Questions

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Intelicare Direct Awards & Accolades

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