Working at Interactions | Glassdoor

Interactions Overview

Franklin, MA
201 to 500 employees
Company - Private
Computer Hardware & Software
$100 to $500 million (USD) per year
Nuance, Avaya, Aspect Software
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet ... Read more

Mission: Our mission at Interactions is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.

Interactions Reviews

  • "So far so good"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - VUI Designer
    Current Employee - VUI Designer
    Positive Outlook
    Approves of CEO

    I have been working at Interactions full-time (Less than a year)


    It's exciting to be involved with cutting edge technology like AI and be able to help customers have positive experiences when engaging with our solutions.

    The Jump Start was a terrific way to truly feel part of a great team.


    The company is growing rapidly. Everyone is very busy. You have to be able to work efficiently and be adaptable in a fast-paced environment.

See All 204 Reviews

Interactions Photos

Interactions photo of: Welcome to Interactions!
Interactions photo of: Interactions 2018 Holiday Party
Interactions photo of: Interactions office
Interactions photo of: Interactions office
Interactions photo of: Interactions office
Interactions photo of: Interactions office
See All PhotosSee All

Interactions Interviews



Getting an Interview

Getting an Interview




  1. Helpful (4)  

    Software Engineer Interview

    Anonymous Interview Candidate in Franklin, MA
    No Offer
    Positive Experience
    Average Interview


    I applied through an employee referral. The process took 3+ weeks. I interviewed at Interactions (Franklin, MA) in September 2017.


    I went there through an employee referral.

    First interview was telephonic with HR. It was overall nice and very informative. She explained the business model and what the company does. She discussed about my background and some general information. She mentioned there might be two technical round (telephonic) and depending on that they will proceed further.

    First technical (telephonic) interview was overall good and he said he is going to share his feedback with the hiring manager. He sounded very nice and talented.

    I was invited for a face to face interview in their Franklin, MA office. I had four rounds of interviews with different people (including the one who took my telephonic interview) followed by HR.

    I technical interview I was given a concurrency problem and was asked to design and write the solution in Java (Java 7 or Java 8).

    Interviewer were very friendly, and smart. Overall a good experience. If you did not work in concurrency recently and take extra time to prepare for interview and do some hands on before attempting such interview.

    Interview Questions

    • During face to face interview, I was asked to find a solution to the below problem:
      There are a pool of agents who will be transferred number of calls based on some priority. There are multiple things to consider:
      1. Time of call origination (age of call)
      2. Priority/importance of the call
      3. Call Type

      Multiple queues might be there with many call and each call can come in any order. Newest call might come early and older call might be queued late. Design the solution and write an efficient algorithm using Threading to solve the problem.

      There was a laptop with Eclipse configured, internet access was provided and 30-40 minutes were given to complete the coding.

      All the interviews were then related to your design. Starting from algo, data structure, threading, collection, and efficiency.

      Also there was enterprise level interview with database, web services, etc.   Answer Question
See All 74 Interviews

Interactions Awards & Accolades

  • Forbes Next Billion Dollar Startups, Forbes, 2017
  • Best Places to Work, Indianapolis Star, 2018
See More

Work at Interactions? Share Your Experiences

  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate