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Interactive Intelligence Overview

Website www.inin.com
Headquarters Indianapolis, IN
Size 1001 to 5000 Employees
Founded 1994
Type Company - Public (ININ)
Industry Information Technology
Revenue $100 to $500 million (USD) per year
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s all-in-one IP communications software ... More

Mission: Interactive Intelligence develops cloud and on-premises unified IP business communications solutions that help contact centers and enterprises of all sizes improve their customers’ experience.

Company Updates

Interactive Intelligence – Why Work For Us?

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s all-in-one IP communications software suite, which can be deployed via the cloud or on-premises, is scalable and standards-based, offering single-platform architecture with inherent multichannel processing to deliver comprehensive applications minus the cost and complexity introduced by multi-point vendors.

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Founded in 1994 and backed by more than 6,000 customers worldwide, our company is profitable and debt free with a record of year-over-year growth.  Interactive Intelligence is an experienced leader delivering a comprehensive solution-set comprised of software and hardware, with cloud and on-premises services that include client success, education, support, consulting, and professional and deployment services.

Careers at Interactive Intelligence

Bring your ideas and enthusiasm to work here. No matter your talent or background, you will find unbeatable ways to contribute. Our team is full of bright, bold individuals who collaborate to create proven solutions that  help contact centers and enterprises of all sizes improve their customers’ experience

Around here, we live up to our motto: Work Hard, Play Hard. It’s not just a phrase – it’s the way we approach every project, every challenge, every day.

Starting and continuing your career here. Find OPEN positions that match your background…

Whether you are a seasoned veteran looking for a role that will make full use of your acquired knowledge or a recent college graduate who wants to begin your career path with a boom, we want to talk with you.

Beyond a desirable degree, we are looking for candidates who have strong written and verbal communication skills as well as a flexible and adaptable approach to work. And if you bring a sense of urgency and “do whatever it takes” attitude, even better! You will quickly learn how much all of this means in your career at Interactive – and be rewarded for it.

Degrees we like to see

  • Bachelor's in computer science, computer technology, or related field
  • BS/BA or equivalent in business, finance, marketing, or similar sales discipline
  • BS in education or related discipline (technical training)

Skills sets and experience we like to see

  • AWS or public cloud experience in telecommunications field
  • Experience with cloud computing i.e. OpenStack,  (with an initial preference for AWS)
  • Software engineering in Java, Python or Scala server-side development
  • Experience with synchronization techniques in stateless distributed systems
  • Demonstrable understanding of scalability and availability in distributed systems
  • Experience in Linux operating environments desired                _______________________________________________________________________ 
  • Experience building web-based UIs 
  • Intimate understanding of HTML, CSS and JavaScript (recent exp in HTML5 and CSS3)
  • An understanding of or familiarity with the ideas behind OOCSS
  • Demonstrable experience in JavaScript & JQuery
  • Experience in one or more JavaScript frameworks (e.g., Knockout, Backbone.js, Ember, etc.)
  • Familiarity with back-end technologies, including SOA, Restful interfaces, tiered application development, Java app servers (Tomcat, JBoss, etc.), SQL, NoSQL (Hadoop, Redis, Couchbase, etc.)        ________________________________________________________________________ 
  • Applied networking and system administration
  • C++/C# coding & maintenance, Microsoft environment
  • ASP.Net, Java, JavaScript, SQL
  • Jetty, Grizzly, Git, Jenkins, Maven, NoSQL
  • ISDN, T1, VoIP protocols (SIP), Microsoft networking and/or Cisco IOS is a plus
  • Microsoft OS administration, networking and application level support skills

Headquartered in Indianapolis, Indiana, Interactive Intelligence employs some 1,800 people in offices throughout North America, Latin America, Europe, Middle East, Africa, and Asia Pacific.

Our international presence is also evident in a customer base that includes brand-name companies such as Abbott Labs, AIG, Amway, ASPCA, BMW, Bosch Group, Citrix Online Division, Computershare, Eli Lilly and Company, Finish Line, Harrah’s Entertainment, Harvard University, Honda, Hydro-Québec, John Deere, Kohl’s Department Stores, Microsoft, Motorola, Nautilus, Random House Group, Rolex, Sony, Unum, US Airways, Volvo, and Walgreens.

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Work Hard, Play Hard - GROW with us!

Come join a team that works together, plays together and innovates with excellence beyond the competition.

“In 15 years, I have watched us take advantage of the potential we originally saw in the communications software space. We have completed product evolution, found new horizons for core offerings, and generated numerous opportunities for new software development."

-Greg Cunningham

“In my short time with Interactive Intelligence, I have quickly realized that I have joined a well-structured team of professionals on the cutting edge of today’s technology. It has been a pleasure working here.”

-Alison Graham

“I enjoy the strong bond between team members and the willingness of senior people to work with new employees. People are genuinely interested in helping their co-workers learn – which is a critical and rare benefit in the software industry. I cannot remember a day when I did not learn something new, and the opportunities for growth are tremendous."

-James Leier

“I have been associated with many sales teams in my career, and I can honestly say this is the most professional, team-oriented sales organization I have seen. Because we are all owners of this company, we all recognize that we have to push ourselves to be successful. This philosophy not only makes us stronger as an organization, it also allows team members to gain valuable experience and exposure."

-Brad Melchi

“I have been at Interactive Intelligence for almost five years and can’t imagine working anywhere else. The corporate culture truly allows you to be yourself and rewards those who earn it. In my initial interview with the company, I said that I always want to be challenged, constantly learning, and never bored. I am proud to say that in the positions I’ve held here, those three items have always been met.”

-Jon W. McCain

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Welcome to the Crossroads of Innovation!

Consistently voted one of the Best Places to Work in Indiana, Interactive Intelligence, Inc. is also one of the best places to gain real-life work experience.

Wanted: Incredibly talented college students.
If you are currently pursuing a bachelor’s, master’s, or PhD degree and majoring in computer science, computer information technology, software engineering, information systems, accounting, marketing, business, management, human resources or other business related disciplines – we have opportunities for you!

Start your career with one of Forbes Top100 fastest growing companies.
Begin your career by becoming an integral part of our company. You will be responsible for award-winning communications products used by organizations all over the world – hospitals, government agencies, schools, not-for-profits, and many businesses.

  • Software Magazine's Top 500 global software and services supplier
  • BusinessWeek "Hot Growth 50" company
  • Ranked #8 among Forbes Small Business Top 100 fastest growing companies
  • Leaders' quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure

Grab hold of a unique opportunity.

This is your chance to work on leading-edge software that is rocking the communications software world with a company that’s been innovating in the contact center market for nearly two decades. Our products integrate with Microsoft, Oracle, IBM, Cisco, and Salesforce.com – just to name a few.

Discover the Midwest.
Located in Indianapolis, IN, our global corporate headquarters are near CNN Money’s list of America’s best small cities. Carmel was ranked #1 and Fishers #12. In a recent article in Forbes, the city of Indianapolis was rated the 4th top city for happiness among young professionals.

You'll have ample opportunities for career advancement and the chance to make a major impact on customers as we continue to shake up the IP telephony market.

Student opportunities include Internships, co-operative education, and permanent, full-time employment in preparation for a long-term career.

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Interactive Intelligence Reviews

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Interactive Intelligence Chairman, President, and CEO Donald E. Brown
Donald E. Brown
477 Ratings
  • Featured Review

    Helpful (7)


    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Durham, NC
    Current Employee - Software Engineer in Durham, NC
    Positive Outlook

    I have been working at Interactive Intelligence full-time (More than a year)


    Using cutting edge AWS technology. Relaxed, fun work environment where you are constantly learning. Choose your platform Mac, Linux or god forbid Windows. Want two thunderbolt monitors? Fine. Want a 4k monitor? Sure thing. Get to go to AWS this year in Vegas. Smart, fun people, stock options, your own office, ESP. snacks, coffee, beer, foosball, pingpong. Technology is king and engineers are the coin of the realm, or maybe vice-versa.


    Some people don't seem to get AWS or anything other than the current stale platform. PTO is on the low side since there is no separate sick leave. This leads people to try to work from home when sick or worse yet come in when sick. Definitely some people who are dead wood but since they have been at the company so long they are untouchable. Sometimes tenure and experience are good, sometimes its just people coasting on titles they earned 5 or 10 years ago. The non "High Deductible" health insurance plan is extremely expensive and if you are in RDU getting some of the benefits which rely on the Health Clinic (such as measurements for the health "reward" program) can be difficult.

    Advice to Management

    Great job in RDU getting a cool office up and running and staffing it with amazing and talented people. RDU management is by and large excellent, available, knowledgable and concerned about the product and the employees. Competition in the RDU area for engineers is pretty stiff and most of us hear from recruiters weekly; probably because InIn has recruited some extremely strong people. While the environment is great you will need to keep compensation and benefits competitive, especially with InIn's health insurance option being so expensive. Spend some time and/or money upgrading RDU area benefits such as HR, health club and health clinic.

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Interactive Intelligence Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Software Engineer Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Declined Offer
    Neutral Experience
    Average Interview


    The process took 4+ weeks. I interviewed at Interactive Intelligence (Indianapolis, IN).


    The interview process was straightforward, there was a phone screen followed by an on site interview. The process was smooth until I received an offer. My initial offer was lowered because it would have been too large of a salary increase for me so I did not accept the offer.

    Interview Questions

Interactive Intelligence Awards & Accolades

Something missing? Add an award
  • Leader in the Magic Quadrant (Contact Center), Gartner, 2015
  • Technology Innovation Awards (Contact Center Category - PureCloud), Ventana Research, 2015
  • EMEA Company of the Year Award (In Customer Contact), Frost & Sullivan, 2015
  • Leader in the Ovum Decision Matrix, Ovum, 2015
  • Leader in Gartner Magic Quadrant for Contact Center Infrastructure Report, Gartner, 2014
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