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Interactive Intelligence

Acquired by Genesys

Interactive Intelligence Overview

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Daly City, CA
1001 to 5000 employees
Genesys
1990
Subsidiary or Business Segment
Information Technology
$500 million to $1 billion (USD) per year
Cisco Systems, Five9, Avaya
Genesys® powers the world’s best customer experiences in more industries and countries over any channel, both in the cloud and on-premise.

Glassdoor Awards

Best Places to Work:2015 (#44), 2014 (#7)

Interactive Intelligence Reviews

3.7
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Interactive Intelligence Chairman, President, and CEO Donald E. Brown
Donald E. Brown
541 Ratings
  • Helpful (1)

    "Tough Environment, unless you are a Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Former Employee in Indianapolis, IN
    Former Employee - Anonymous Former Employee in Indianapolis, IN

    I worked at Interactive Intelligence full-time (More than 10 years)

    Pros

    smart people, autonomy, on-site health clinic, growing company

    Cons

    Leadership was not always in touch with the reality of the culture. Thought is was great, but didn't see issues as the company grew. Unless you were an engineer, worked in development, or were one of the "favorite first few", you did not feel valued. Slow (if ever) to keep up with longer term employee's salary adjustment. The company should have sold years before it did.

See All 686 Reviews

Interactive Intelligence Photos

Interactive Intelligence photo of: INcredible INterns of 2016
Interactive Intelligence photo of: It's fun to decorate your office.
Interactive Intelligence photo of: Simulation Room
Interactive Intelligence photo of: Dogfooding our product, PureCloud Collaborate
Interactive Intelligence photo of: Small teams and plenty of interaction
Interactive Intelligence photo of: ININ CEO, Don Brown
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Interactive Intelligence Interviews

Experience

Experience
67%
15%
17%

Getting an Interview

Getting an Interview
34%
23%
19%
19
2
0
0

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Project Manager Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Interactive Intelligence.

    Interview

    Interview was arranged through recruiting company? Interviewed with teams and management to drill down on job requirements, technical skill level and fit. During the interview transpired that responsibilities and expectations were vague?

    Interview Questions

    • Strong focus on tool knowledge   1 Answer
See All 152 Interviews

Company Updates

  • [News] Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company. Read more how Genesys can support customers of any size in all industries everywhere in the world with the most complete portfolio available in the cloud and on-premise. http://glassdoor.com/slink.htm?key=vQAP1

  • http://glassdoor.com/slink.htm?key=vIG69

    Interactive Intelligence Launches Enhanced Global Partner Program

    Changes include new systems integrator and telco/carrier programs; enhancements to simplify partner engagement, while increasing partner revenue opportunities INDIANAPOLIS--(BUSINESS WIRE)-- Interactive Intelligence Group Inc. (Nasdaq:ININ), a global provider of software and cloud services for customer engagement, unified communications and collaboration, has launched an enhanced Global Partner Program.

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Interactive Intelligence Awards & Accolades

  • Leaders Quadrant, Gartner’s 2016 Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner Magic Quadrant, 2016
  • 2016 North American Cloud Contact Center Visionary Innovation Leadership Award, Frost & Sullivan, 2016
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