I worked at Interface Security full-time (More than 5 years)
I loved almost everyone I worked with. Large amount of vacation and sick time.
Expanded customer base too quickly, leading to massive increase in work load for all departments, and bottlenecks due to influx of new accounts.
Increased call center staff but reluctant to increase staffing in other areas. High turnover, especially in call center.
Outsourced customer facing help desk to India after obtaining large client deal.
Advice to Management
Keep an eye out for favoritism, it has infected multiple departments. At the time I left, many employees were frustrated that one person who was visible to multiple departments seemed to be getting away with not working as much as the rest of their department, but we're reluctant to speed up because they felt nothing would change.
I applied online. I interviewed at Interface Security.
Very short and brief interview. The interviewer seemed tired. It seemed that he did not really want to do this interview. Very very bad experiences. At the very beiginning, the interviewer said his interview would be fairly short because he had a lot of work to do, something like that.
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