Upper management always knew the names of all 200 employees and the jobs that they were doing. All the middle managers were trained to work with their staff and to assist in any areas that there were issues in. One individual had a sudden death in their family and wasn't able to pay the funeral costs straight away and the CEO of the parent company took care of all costs.
I guess the only negative that could be stated is that they might have been too friendly, if that is possible. They were very geared to team work.
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