Working at International Cruise & Excursions (ICE) | Glassdoor

International Cruise & Excursions (ICE) Overview

Scottsdale, AZ
1001 to 5000 employees
Company - Private
Travel Agencies
$500 million to $1 billion (USD) per year
Headquartered in Scottsdale, Arizona, International Cruise & Excursions, Inc.(ICE) is dedicated to providing branded travel, leisure, and lifestyle products to our members.

Our ICE slogan reads "Powered by ... Read more

Mission: To be a leading market maker in the leisure industry by providing a unique monetization of leisure lifestyle and travel experiences through high-value loyalty rewards, incentives and subscription options.

Company Updates

  • ICE wins!
    We're excited to announce we have won the 2019 Innovation Award For Cruise Chat!

    ICE Wins 2019 Innovation Award for Cruise Chat | International Cruise & Excursions, Inc.

    ICE is proud to announce our recent 2019 BIG Innovation Award win for our Cruise-Chat program, presented by the Business Intelligence Group. The online Cruise-Chat program was launched in December 2017 by Executive Director of Cruise Sales, Thomas Matesic, to increase cruise sales from several partner websites.

  • Hot Dog Travel-Palooza 2018 in our Mexico City office!

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International Cruise & Excursions (ICE) – Why Work For Us?

Where It All Started 

ICE begins in 1997 as a cruise exchange company offering timeshare owners the unique opportunity to exchange their resort week for a cruise vacation.


  • ICE expands to become a full service travel company offering resort, hotel, flights, and car rentals.
  • ICE introduces a new currency, called Travel Savings Credits, which allows consumers to earn and redeem their balance to buy down the cost of their next vacation.
  • ICE launches the Lifestyle Collection series, adding merchandise, boutique wine, golf packages, and attractions (dining, concert, and theme park) products.

Today ICE is among the 10 largest cruise agencies in the world.
• Over 2,200 employees
• 9 global offices
• Servicing 55 million consumers
• 12 languages

Who is ICE?

International Cruise & Excursions, Inc. (ICE) provides cruise, travel and lifestyle benefits, as well as unique membership programs all over the world. ICE fulfills vacation programs for major corporate brands, serving more than 55 million consumers worldwide. Celebrating 21 years of innovation, ICE continues to raise the bar in creative marketing solutions, technology based platforms and client experiences within the travel industry.

Sales Careers at ICE! 

Are you a little competitive, perhaps an overachiever? A career in our sales department might be the right fit for you.                               

We work hard. We play hard. We make money…a lot of it. Our compensation plans are unmatched, including a base pay, uncapped commission, bonuses and daily incentives.

Join our rapidly growing sales department in our state of the art facilities.

IT and Technology Careers at ICE! 

Our proprietary technology and products enable ICE to deliver exceptional value to our partners and their members, and it all starts with our IT teams.

Our IT teams investigate, evaluate and design the products and platforms that empower ICE to be a leader in the travel and leisure industry. 

We're looking for top talent to join our rapidly growing department using the latest technologies in our state of the art Headquarters.

Our Core Values


We know our team members are the most important part of ICE. We treat each person with the highest level of respect, and expect the same to be shown towards each other and our members.


We are passionate about our work, as we bring great experiences and lasting memories to our customers.


We promise to remain consistent and honest in our everyday actions, values, methods and evaluations both in how we interact with each other and our stakeholders.


Driven by expertise in technology and the vacation industry, we continue to pioneer innovative programs.


We support volunteerism and charitable giving for philanthropies that serve people (and animals) in need – locally and globally.


The power of our collective team members and our industry alliances make us a leader in the industry.


Connected by the same thread of accountability, we are willing to accept responsibility for our work in order to deliver high-quality products and services as well as extraordinary experiences.

It's In Our DNA

At International Cruise & Excursions, Inc. (ICE), social responsibility has been woven into the fabric of our organization since day one. Our commitment to supporting volunteerism and charitable giving year after year assists a variety of causes both locally and globally, each focused on one of four important areas: Children’s Causes, Pet Welfare, Military Support and Local Community.

Learn More



We are on a mission to change the way that people think about going to work. At ICE, we laugh. We help each other. We support everyone’s visions. We grow together. We have a passion for creating opportunities and have helped thousands of employees over the past 21 years develop their careers and accomplishments.

It all starts with our people, which is why we are dedicated to employee wellness, financial stability, family resources and encouraging work/life balance through our exclusive VIP travel rates.

We are passionate, solution-minded, innovators creating fun and engaging vacation experiences for thousands of members. We come from different backgrounds, countries, and experiences. Some of us rock a suit and tie while others wear Hawaiian polos to get into the vacation mood but each of us are determined to inspire and recognize every employee in our ICE Nation family.

International Cruise & Excursions (ICE) Reviews

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Approve of CEO
International Cruise & Excursions (ICE) Co-Founder, President & CEO John Rowley
John Rowley
287 Ratings
  • Featured Review

    Helpful (2)

    "Great Company To Work For"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Positive Outlook
    Approves of CEO

    I have been working at International Cruise & Excursions (ICE) full-time


    Great perks for employees, they certainly go out of their way to make the culture here one that people want to come to. On site cafe, coffee shop, gym, and other amenities. Pay is fair and if you're in sales, the SPIFFs and travel bonuses are awesome. Tons of discounts on travel plus a good working environment. There's a few bad apples here for sure, but overall a great company to work for.


    Depending on your personality you can find fault with everything but at ICE, it's a free and open environment where you can do well. I avoid office politics and it suits me well.

    Advice to Management

    Don't be afraid to cut the cord on toxic employees.

See All 453 Reviews

International Cruise & Excursions (ICE) Photos

International Cruise & Excursions (ICE) photo of: ICE Headquarters
International Cruise & Excursions (ICE) photo of: Pancakes with Santa!
International Cruise & Excursions (ICE) photo of: 3 Day Partner Event
International Cruise & Excursions (ICE) photo of: Our UK team in their ICE shirts
International Cruise & Excursions (ICE) photo of: Benefit Event
International Cruise & Excursions (ICE) photo of: 3 Day Partner Event
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International Cruise & Excursions (ICE) Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Sales Associate Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 2 days. I interviewed at International Cruise & Excursions (ICE) (Phoenix, AZ).


    Compete application, they will contact you to set up a face to face interview. At which time they test you & show you the office & if you pass hire you on.

    Interview Questions

    • If you you have experience with Ms word and excel   3 Answers
See All 83 Interviews

International Cruise & Excursions (ICE) Awards & Accolades

  • Trusted Service Award, Feefo, 2017
  • Power List, Travel Weekly, 2017
  • Top Women Owned Businesses, Phoenix Business Journal, 2017
  • International Business Awards Bronze Stevie Award Winner, The Stevie Awards, 2017
  • Stevie Gold Great Employer Awards, The Stevie Awards, 2017
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Pledges & Certifications

Career Advancement Program

Helping employees "upskill" into higher-paying positions

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