Working at Intrado | Glassdoor

Intrado Overview

Omaha, NE
5001 to 10000 employees
Company - Private
Enterprise Software & Network Solutions
$2 to $5 billion (USD) per year
Connecting people with each other and the right information is mission-critical. Intrado, formerly West, develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each ... Read more

Company Updates

  • West Corporation Announces Rebrand to Intrado!

    West Corporation Announces Rebrand to Intrado | West Corporation

    OMAHA, Neb., June 25, 2019 (GLOBE NEWSWIRE) -- West Corporation ("West" or the "Company"), a global leader in technology-enabled services, today announced it is rebranding to a new company name, Intrado. The rebranding reflects both the evolution of the Company as well as its vision for the future.

  • West is proud to announce that it received a perfect score of 100 percent on the 2018 Corporate Equality Index (CEI), a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer (LGBTQ) workplace equality, administered by the Human Rights Campaign Foundation. West joins the ranks of many other major U.S. businesses which also earned top marks this year.

    The 2018 CEI rated numerous businesses in the report, which evaluates LGBTQ-related policies and practices including non-discrimination workplace protections, transgender-inclusive health care benefits, competency programs and public engagement with the LGBTQ community. West’s efforts in satisfying all of the CEI’s criteria results in a 100 percent ranking and the designation as a Best Place to Work for LGBTQ Equality.

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Intrado – Why Work For Us?

Hello, and thank you for taking the time to learn more about Intrado.  Over the past few years, our company has changed significantly from our origins as a call center operation. We are proud of our heritage, and how the company has grown and evolved over the past 30+ years. We are a global organization, now more than 8,000 strong, working to make connections that count for our clients in almost every country around the world.


The work completed in the past year has been particularly instrumental in changing who we are and how we are perceived in the marketplace.  We transitioned from a holding company to an operating company. We invested in our platforms, dramatically improving our technology stability. We acquired several terrific businesses to expand our product suite and rolled out new, innovative solutions to the market. We are no longer a telecommunications company. We are now a technology company.


Very recently we announced a new name for our company.  I invite you to check out the press release or select the video above for more information on this transition.


Our team is excited to embark on our next chapter and we welcome you to join the journey with us as we transform Information to Insight.


Thank you,


John Shlonsky


CEO & President




Intrado Reviews

  • Featured Review

    "Endless possibilities"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Manager in Islandia, NY
    Current Employee - Talent Acquisition Manager in Islandia, NY
    Positive Outlook
    No opinion of CEO

    I have been working at Intrado full-time (Less than a year)


    In my time at West/Intrado, I have experienced a lot of change. We are on a journey and evolving as an organization. What shouldn’t be missed are the real opportunities to put your personal stamp on our products and services, how we get work done, and our relationships with customers. This is absolutely the right place for prospective team members interested in rolling up their sleeves and digging in. The possibilities are endless.

    Competitive pay and benefits. Renewed focus on professional development at all levels.


    In a dynamic and rapidly changing environment like ours, it can sometimes feel like it’s hard to keep up.

    Advice to Management

    Continue to be as transparent as possible and tie the changes happening back to where we’re headed in our journey. As leaders we can always more effectively explain how the pieces fit together.

See All 1,958 Reviews

Intrado Photos

Intrado photo of: Skip Hanson & Nancee Berger
Intrado photo of: CEO - Tom Barker
Intrado photo of: West Fest Tenure Photo (5-10 yrs)
Intrado photo of: Fitness Center Grand Opening
Intrado photo of: WestFest 2016
Intrado photo of: WestFest 2016
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Intrado Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Intrado in May 2019.


    Initial call with HR, then had a call with the hiring manager and an on-site interview with hiring manager & two others. Focus was on the type of analyst experience I had and the kind of work I enjoy doing. I had an offer within two weeks of the initial call with HR, overall it was an enjoyable interview experience.

    Interview Questions

    • Talk about experience pricing new business and working on forecasting/budgeting.   Answer Question
See All 403 Interviews

Intrado Awards & Accolades

  • Technology Industry Award(Contact Center Outsourcing), Speech Technology, 2013
  • Customer Value Enhancement Award(Customer Contact Outsourcing -North America), Frost & Sullivan, 2013
  • UCaaS Magic Quadrant Leader, Gartner, 2014
  • Service Winner for Interactive Voice Response, CRM Magazine, 2016
  • Best Places to Work for YP's, NEWaukee, 2016
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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