Mission: To lead our industry in the development and delivery of systems and services that save lives and transform emergency communications.
More than Three Decades of Excellence and Innovation
Over the course of our remarkable history, Intrado, a subsidiary of West Corporation, has stood at the forefront of pioneering 9-1-1 technology solutions that enable improved performance, reliability and capabilities of emergency communications systems and response. Today, Intrado provides the core of the nation’s 9-1-1 infrastructure and supports the delivery of over 290 million calls to 9-1-1 centers every year.
We are the preeminent provider of 9-1-1 technology solutions for traditional phone companies, wireless carriers, satellite and cable operators, VoIP service providers, and public safety and government agencies. Public safety answering points across the U.S. rely on Intrado for accurate, state-of-the-art 9-1-1 voice, data and call handling solutions.
Regardless of the communication device, technology or medium, Intrado has the innovative network and extensive portfolio of advanced 9-1-1 services to meet public safety needs today and in the future. Combined with a staff of experienced public safety experts, Intrado is unrivaled in its ability to deliver further advancements and is leading the transformation of emergency communications.
In business for more than 35 years, Intrado has maintained a focus and passion for saving lives and supporting the needs of public safety. Agencies and telecommunication services providers throughout the world depend on Intrado for emergency communication services and technology. Products and services offered include emergency 9-1-1 voice call delivery, comprehensive data management, advanced call routing, emergency location and integrated call handling technologies. Intrado’s dedicated focus on emergency communications services allows the company to continue pioneering network innovations that save lives and improve emergency response.
The New World of 9-1-1 Emergency Communications
When people call 9-1-1 to save a life, stop a crime or report a fire, they depend on the emergency communication system to perform reliably and efficiently.
Unlike a few years ago, today people dial 9-1-1 from more than just wireline telephones located in homes, businesses or public buildings. Emergency calls now are made from wireless phones, computers, and Voice-over-Internet Protocol (VoIP) communication platforms and comprise the majority of the 9-1-1 calls received at emergency communications centers.
Vast changes in communications technologies require highly innovative advancements to support public demand for real-time 9-1-1 emergency communications service. Intrado is uniquely positioned to lead the transformation into the new world of 9-1-1 emergency communications.
Intrado: A History of Excellence and Innovation
Over the course of its remarkable history, Intrado has stood at the forefront of pioneering 9-1-1 technology solutions that enable improved performance, reliability and capabilities of emergency communications systems and response. Today, Intrado provides the core of the nation’s 9-1-1 infrastructure and supports the delivery of over 260 million calls to 9-1-1 every year.
Since its inception, Intrado has processed more than three billion 9-1-1 calls and has become the preeminent provider of 9-1-1 technology solutions for traditional phone companies, wireless carriers, satellite and cable operators, VoIP service providers, and public safety and government agencies. More than 6,000 public safety answering points in the U.S. and Canada rely on Intrado for accurate, state-of-the-art 9-1-1 voice, data and call handling equipment support.
Regardless of the communication device, technology or medium, Intrado has the innovative network and extensive portfolio of advanced 9-1-1 services to meet public safety needs today and in the future. Combined with a staff of experienced public safety experts, Intrado is unparalleled in its ability to enable further advancements that will help ensure that the proper emergency services personnel respond quickly to the right location at the right time to save lives.
Intrado Quick Facts
For over 35 years, Intrado has been designing and delivering an extensive portfolio of life-saving emergency communications solutions to meet the evolving needs of telecommunications services providers, public safety organizations and government agencies.
From comprehensive data management, emergency location, integrated call handling and next-generation 9-1-1 services, Intrado’s dedicated focus on emergency communications technology allows the company to continue pioneering innovations that save lives and improve emergency response.
The major customer segments we proudly serve are:
Intrado employees are not only highly skilled leaders in their fields; they are also dedicated to serving Intrado's life-saving mission. Intrado provides a wide range of career paths that allow our employees to enhance their skills while also giving back to the community. Their dedication is one reason nearly 50 percent of our employees have been with us for over five years.
If you would like to be a part of a company that saves lives and supports the career path goals of its employees, please review our current openings to find the position that is right for you.
Sales, Marketing and Product Management
These individuals ensure that our services meet the needs of our public safety and telecommunication service provider customers now and in the future. They are the voice of our customers.
Software and Systems Engineering
The Software and Systems Engineering teams work to ensure that 9-1-1 keeps pace with new communications technologies, translating customer needs into reality. This group is the largest collection of engineers dedicated to 9-1-1 under one roof.
Customer Operations is the primary point of contact with our customers from deployment through ongoing operations and upgrades. They provide the exemplary levels of customer support as befitting the live-saving nature of our business.
Our Tech Ops team is the heartbeat of 9-1-1. These dedicated individuals are responsible for implementing, maintaining and monitoring the platforms and networks that ensure every single call for help gets where it needs to go.
Regulatory and Government Affairs
Intrado Regulatory and Government Affairs serves as a sounding board to the nation’s public policy makers and closely monitors local, state and federal policy to ensure the fulfillment of 9-1-1’s critical life-safety mission.
Intrado Administrative Services includes the critical company support functions of human resources, employee relations, legal, finance, administration and facilities. These individuals help make Intrado a great place to work.
If you’d like to be a part of a company that supports its employees career path goals as we save lives and transform emergency communications, please review our current openings for the position that’s right for you.
Intrado has a respectful culture with employees who seem to be truly passionate about public safety and proud to be in this industry. My leadership team--and, actually, all of the managers I've encountered in the Mobility division--are extremely smart, supportive and hands-off. My workload is heavy but not unmanageable, and I think the company promotes work-life balance. The PTO is generous, plus there's a decent gym with classes. The cafe food is fantastic.
The medical benefit costs are slightly higher than my previous employer, but in line with what I've seen at other companies.
Advice to Management
Continue to look for ways to innovate and expand into new markets.
I applied through an employee referral. The process took 2 weeks. I interviewed at Intrado.
Easy, generic scenario questions. Typing and Excel test. First a phone interview, then HR interview, then a panel interview. All done at different times on different days. Many questions that were associated with customer service. A few questions based on software, have you ever used Microsoft, Oracle etc. Panel interview was intimidating; but I'm not good with interviews anyways.
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