I have been working at Ivory Systems as a contractor (Less than a year)
Where to start? First, the recruiters are all American and are understandable on the phone, unlike so many of the foreign based/operated/owned agencies that use recruiters with exceptionally poor language skills.
Second: the recruiters KNOW what the job they are seeking to fill is about. In other words, they have become very familiar with the job description and what their client, who will be employing you expects of the candidate for the role.
Third: My recruiter did not try to con or lie to me about the rate(s) their client was looking to pay the candidate. My recruiter also did a GREAT JOB of staying in touch with me and where I was in the interview process, post-interview and when the offer was made.
Fourth: My recruiter and the agency were local to where I lived, which made it easy for me to go to their office to do the pre-employment paperwork and I actually got to meet the agency's owner, which was a nice added touch.
Fifth: Ivory Systems offered me two different comp plans. One was as a straight consultant and the other was as their employee at the client site. The FTE role paid significantly less and offered medical, PTO, 401K, etc. I opted for the straight consulting arrangement for a higher hourly rate because I had my own medical benefits as a retired member of the military. Still, it was nice to be given a choice, an alternative which is not seen all that often in the contingent workforce world.
Sixth: My recruiter's overall communications skills were exemplary and much appreciated. I found out that in his spare time he teaches creative writing which to me, means that he takes the art and skill of communicating with others seriously.
None so far. Paid 2 x a month rather than truly bi-weekly, but you can get used to that.
Advice to Management
I would try to be more aggressive in this marketplace, especially in NJ where there is still a fairly large pharma presence. If you market your firm more widely, perhaps folks like me won't have to deal with the incompetents, the idiots and dolts hired by the offshore firms located in South Asia and that use NY metro area VOIP based phones and area codes to deceive people into thinking that they have a physical presence here in the USA.
The way I was and have been treated by Ivory Systems is a model that other firms should emulate and utilize. Sadly, most do not and while most are foreign owned/based, even some of the US owned, especially those that claim to be Minority owned/Woman owned, etc. seek only to maximize their profits, often at the financial expense of the contractor.
Ivory Systems' treatment of me as a person, throughout the interview, hiring and on-boarding process was as seamless as one could hope for and one that other firms would be wise to copy.
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