Mission: At J.D. Power, our aim is to be the premier leader representing the Voice of the Customer to drive improvement of products and services, and ultimately business results, for companies globally.
Be the Voice of the Customer.
At J.D. Power, you’ll be at a worldwide leader of marketing information services, providing an unbiased view of the Voice of the Customer to businesses and consumers alike.
J.D. Power believes strongly in the importance of corporate values. Our commitment to our core values of Integrity, Independence and Impact enhances our ability to motivate, empower, and enable our associates to create innovative products and services and delight our customers.
Integrity starts with the rigor and quality of our research methodologies and processes. It is reflected in the way we manage and protect our clients’ information and in survey respondents’ personally identifiable information; as well as in the firewalls we maintain between syndicated research operations and our proprietary performance-improvement initiatives and between our research sales activities and our brand licensing discussions. Integrity is reflected in our alignment with our strategic intent, which is grounded in the relevance and value of our research and is not driven solely by brand licensing opportunities.
Independence is reflected in our ability to tell it like it is. We will not allow our study results to be influenced by the industries we serve. Our rankings are based on the Voice of the Customer, not on our opinions. Our independence is also reflected in the self-funded nature of our research, and in our use of appropriate and representative sample for our surveys. Most importantly, our independence is reflected in ensuring that our products and services are available to all industry players and not limited exclusively to any one client.
Impact is reflected in the way our research, advisement, and real-time transaction information are embedded into the operational fabric of the companies that subscribe to our products and services. Impact refers to our ability to accelerate and amplify the Voice of the Customer through our media relations efforts and our brand licensing activities, which help raise awareness of quality and customer satisfaction benchmarks for all companies to achieve.
Health benefits at J.D Power vary depending on your country of work.
Non-U.S. employees should talk to their recruiter during the interview process to understand the offerings in their country.
J.D. Power's retirement benefits necessarily vary depending on your country of work.
For U.S. employees, some of the basics are:
401(k) Savings. The company matches employee contributions up to 6%. You become 100% vested in the company-matched funds after 2 years of service. Up to 75%, but not more than $18,000, of your base salary plus annual bonus can be defferred through payrool deduction into the plan in 2017.
Profit Sharing. The Company may contribute to your retirement income through discretionary profit sharing contributions.
J.D. Power knows that you don't leave half of yourself at the door when you come to work each day. And that to be truly effective at work, you have to feel truly effective at home. That's why the Corporation provides you with a diverse array of programs and policies to support you in all your roles...at every stage of your life.
Paid and Unpaid Time off
All full-time employees are granted paid vacations depending on the length of their service. Holidays depend on the country and business unit, but most U.S. business units observe New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Thanksgiving Friday, and Christmas Day. Employees are also eligible to take three floating holidays throughout the year for religious observances, dependent care, vacation, or to meet other time-off needs.
J.D. Power is committed to an inclusive workplace that values each individual and his or her unique contributions. Our talent is our most valuable asset—the diverse characteristics, perspectives, ideas and backgrounds that our employees bring to J.D. Power give us a vital competitive edge.
We embrace and support our employees’ differences in race, color, religion, sex, gender identity or expression, age, sexual orientation, national or ethnic origin, citizenship status, veteran status or disability, and other characteristics that make our employees unique.
I have been working at J.D. Power full-time (More than a year)
The company has visibility with many industries and many companies. There are different interesting projects from data analysis to consulting.
I don't have any cons at the moment. Maybe that benefits might not be as robust as when the company was owned by S&P Global.
Advice to Management
Continue keeping staff up-to-date on changes, especially with new ownership.
I applied through an employee referral. The process took 4+ weeks. I interviewed at J.D. Power (Detroit, MI) in December 2016.
I got referred by the HR director of the company (with whom I got in touch through LinkedIn). Within 2 weeks, I had a phone screening with the Director of PIN Consulting and Analytics. The interview was mainly to guage my career interests and how can I be a good fit for the role. Second interview was also telephonic and mainly revolved around the automotive project I did during my previous work experience. Third round was case round. I was given 4 business cases via email and 1 hour to solve, after they called me over webex to discuss the case solutions. This round mainly focused on analytical ability, critical thinking and time management skills.
Although I did not get an offer but I had a very positive experience about the company and people who work there. I would definitely want to be a part of the firm some day.