Working at John Lewis | Glassdoor

John Lewis Overview

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London, England (UK)
10000+ employees
1864
Company - Private
General Merchandise & Superstores
$5 to $10 billion (USD) per year
Unknown
What began as a London drapery has evolved into one of the UK's largest and arguably most diversified retailer. John Lewis Partnership (JLP) operates 28 John Lewis department stores, four at home shops, some 243 Waitrose supermarkets and convenience stores ... Read more

John Lewis Reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Paula Nickolds
94 Ratings
  • "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    best company to work for.

    Cons

    nothing i could figure out

See All 698 Reviews

John Lewis Photos

John Lewis photo of: John Lewis Partner in store
John Lewis photo of: Replenishment Partner
John Lewis photo of: John Lewis at London Pride 2017
John Lewis photo of: John Lewis Edinburgh Place to Eat
John Lewis photo of: JLAB Finalists 2017
John Lewis photo of: John Lewis Partnership Constitution
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John Lewis Interviews

Experience

Experience
66%
17%
17%

Getting an Interview

Getting an Interview
97%
1%
1%
1
0

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (48)  

    Selling Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at John Lewis in August 2017.

    Interview

    Had to complete two separate aptitude tests as part of the online application. You're prompted with different scenarios and you have to choose which solutions are best suited to the each scenario. Fairly simple stuff -- just common sense really. Take your time though.

    They followed up my online application with a text message asking to come in for an interview. I had already looked at some of the recent interview reviews on Glassdoor, so I was expecting a group interview. There were 4 other applicants at the interview and we all sat down on one table. We were asked to come up with a guide for new selling assistants at John Lewis, which were:

    - 5 ways to deliver good customer service.
    - 5 ways to handle a customer who is upset or angry.
    - 3 ways to enhance product knowledge.

    I would suggest doing your research and come up with some solid points beforehand. Make yourself heard, but remember to listen and engage with other people in the group. I got the impression this was something they were looking at closely.

    The group interview was followed up with a 1-on-1 interview. There were 5 questions. The first was tell me about yourself; the others were customer service based. The last question was just reiterating what you had already contributed to the group. Overall, a really positive experience as it was quite challenging and rewarding in the end.

    Interview Questions

See All 251 Interviews

John Lewis Awards & Accolades

  • Best Company to Work For, LinkedIn, 2017
  • Best Department Store, Which? Best Shop ranking, 2017
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