Working at KCAL Insurance Agency | Glassdoor

KCAL Insurance Agency Overview

Hacienda Heights, CA
51 to 200 employees
1992
Company - Private
Insurance Agencies & Brokerages
Unknown / Non-Applicable
KCAL Insurance Agency serves the community's Auto, Home, Life, Health, Workers' Compensation, Travel, and Commercial insurance needs. We have offices in Hacienda Heights, Cerritos/Artesia, Diamond Bar, Irvine, and San ... Read more

Mission: KCAL is committed to providing the most competitive insurance plans and high quality customer service to our clients. Our dedicated customer care professionals are here to help our clients achieve peace of mind.

KCAL Insurance Agency – Why Work For Us?


Our Background

KCAL Insurance Agency has been serving the community since 1992. We have grown to become one of the most respected and well-known insurance agencies in California. KCAL Insurance Agency has several branches in California and Texas, and serves over 60,000 clients.

Our Commitment

KCAL is committed to providing the most competitive insurance plans and high quality customer service to our clients. Our dedicated customer care professionals are here to help our clients achieve peace of mind.

Our Team

With multiple retail locations and over 60,000 clients, our dedicated team members are the heart and soul of our company. At KCAL, we’re looking to make long-term investments in hardworking team players. If you believe in teamwork and have a passion for helping others, this could be the ideal workplace for you.



Expert customer care professionals

We are staffed with licensed agents and experienced professionals who are ready to assist you every step of the way, from comparing insurance plans to filing applications to processing claims. As a KCAL customer, you get peace of mind knowing that your concerns will never be ignored.

Largest selection of insurance plans

We carry a full line of insurance products. Whether you want health insurance for yourself or for your family, group health insurance plan for your employees, or commercial insurance for your business, we’ll help find you with the right insurance plan.

Experienced with insurance claims

With over 20 years of insurance experience, we have the expertise to help our customers resolve complex insurance claims and claims-related issues. Our professional team will help ensure that your paperwork is properly prepared and submitted to the insurance carrier. Your case will be followed closely by our dedicated staff through settlement.

At KCAL Insurance, we’re committed to you -- our clients and our community.

That’s why we do what we do. It’s why we’re open 7 days a week, 365 days a year, why we have 8 branches throughout Southern California with bilingual and trilingual staff, and why we represent dozens of insurance carriers.

We do all of this to fulfill our purpose: to help our community through education and participation, and to better the lives of our customers by finding you the insurance coverage and rates that meet your needs.

 


Kenny Chang, President & Founder

Kenny came from humble means, having immigrated to the US in the early 1980s. As a new immigrant, he witnessed and experienced many of the challenges most immigrants faced: a language barrier, a new culture to get accustomed to, and a lack of representation that prevented him from receiving equal treatment as other Americans. Kenny decided to take action, and became passionate about helping to educate and empower the Chinese community living in Southern California.

Kenny began working in the insurance industry in 1984. After learning how to navigate the system, he pledged to help individuals in the Chinese community understand the importance of having insurance protection and finding the right policies that suited them.

In 1992, Kenny founded KCAL Insurance Agency. What began in a single office in Hacienda Heights has now expanded to 8 locations throughout the greater Los Angeles region.

Even after all this growth with his company, Kenny has remained true to his pledge -- to this day, Kenny continues to educate the community through his weekly radio show “A Beautiful Life” and through various seminars and community events.


Angela Chang, Chief Strategy Officer

team angela 180

Angela Chang serves as the Chief Strategy Officer at KCAL Insurance Agency, leading the company’s direction, growth and operations. Her background in marketing and strategy is complimented by her MBA and prior experience in consulting.

Prior to joining KCAL, she served as a Senior Consultant in the Advisory practice at Ernst & Young working with national and international Fortune 500 companies. Angela graduated with her MBA from the University of Southern California’s Marshall School of Business in 2014 where she served in numerous leadership roles within student government and functional clubs and won a number of business case competitions.

Joann Hang, Vice President

team Joann 180

Joann Hang started her insurance career at KCAL Insurance Agency in 1992 as a customer service representative. She later progressed to acquire her industry skill and knowledge in the capacity of assistant to her manager. She was then promoted to her current position in 2000. Her staff and underwriters know her as an individual with a great capacity for understanding and competence. Her courtesy and diligence are virtues that are endeared and valued by the organization and her peers.

Allie Chang, Group Health Insurance Department Manager

Allie Chang

Allie Chang has been with KCAL Insurance Agency since 1999 and has obtained both P&C and Health Insurance certificates. Her specialties lie in Medicare and Group Health Insurance. She has serviced countless clients in the past 14 years of her insurance career and has taken care of them like her own family. She is willing and open to answer any health insurance questions that current or future may have, and would be happy to offer her professional service and experience.

Barry Lo, Auto/Home Insurance Department Manager

羅百瑞 汽車及房屋保險經理

Barry Lo has been working at KCAL Insurance Agency since 2004 with both property/casualty and life/health licenses. His specialty lies in personal property and casualty insurance, but he is also knowledgeable about health and life insurance products.

He has serviced countless clients in the past 13 years of his insurance career, and has received frequent positive feedback from his clients. His attention to detail and strong ethical code have helped them with the right recommendations to protect their family and valuables. He is open to contact for any questions regarding auto/home insurance.

In his free time when he is not working, he enjoys spending time with his family and close friends (and his dogs, too). He has a passion for the great outdoors. His absolute number one hobby is fishing! He also enjoys photography, and his exercise of choice would be downhill mountain biking.

Ivy Chang, Financial Planning Department Manager/Commercial Insurance Account Manager

張愛薇 人壽及商業保險經理

Ivy Chang has been with KCAL Insurance Agency since 2006, and has obtained her P&C and Health insurance certificates. Her specialties are in Life LTC, Disability, Annuity, Commercial, Workers' Compensation, Credit, and EPLI. She has serviced countless clients and her goal is to find the right product for her clients’ needs that can also meet their financial ability as well. She is willing to answer any questions about life or commercial insurance needs and would be happy to offer her professional service and experience.”

KCAL Insurance Agency is dedicated to helping our customers meet their needs with the insurance coverage best suited for them.

Our company has over 24 years of history, and we’re known for providing quality insurance products and exceptional customer service. We develop our team members through hands-on training, and provide the tools necessary for our customer service professionals to research and compare insurance plans for clients.

Working for us gives you the opportunity to:

  • Be part of an organization with a good reputation – We pride ourselves on being recognized as one of the most reputable agencies in the insurance industry. We’re well-known and respected throughout the Chinese-American community in California.
  • Work with experts and become one yourself – We train and produce top talent. We have 100+ professionals on highly experienced teams who you will collaborate with and learn from.
  • Receive a competitive salary and benefits – We aren’t commission-based – you’ll receive a stable salary when working here. We also offer paid time off, paid sick leave, subsidized health insurance, and more!

Social Responsibility

Through volunteering and charitable giving, we provide support that strengthens our beloved community.

 

Sunday, 06 November 2016

Covered CA Made a Stop at KCAL for 2017 Enrollment

After the presidential election on November 8, many were concerned about the future of Obamacare. KCAL Insurance Agency was chosen by Covered California’s Executive Director, Peter Lee, to host Covered California’s Open Enrollment event on the morning of November 14.

 

 

 

 

 

Sunday, 23 October 2016

Seminar: How to Choose the Right Health Plans

In 2017, it is expected that Obamacare premiums will increase by at least 20%. Our Covered California certified agents Gary Shi and Kris Wang discussed the reality of what’s going to happen in 2017 in regards to the premium increase and how to choose the health insurance plan most appropriate for individual and group health plan.




 

Wednesday, 19 October 2016

Restaurant Risk Management Seminar

Do you understand the new regulations for foodservice industry? 

Do you know there are unspoken rules in this industry and it could put restaurant owners in danger? 

This seminar is designed to help all restaurant owners learn the 2017 restaurant inspection grade system from the experts.  Topics will include most common lawsuit mediations in the foodservice industry, risk analysis and Labor Law updates, etc. 


To learn more about our community involvement, please feel free to visit our website at http://kcal.net/index.php/en/about-kcal/kcal-events-en

In addition to being the largest insurance brokerage firm in California, we also provide a wide array of benefits for our valued employees including but not limited to:

  • Complete and High-Level Vocational Training
  • Paid Leave
  • Health Insurance
  • Dental Insurance
  • Vacation

We welcome talented individuals to join us and embark on a new career path!

KCAL Insurance Agency Reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Kenny Chang
19 Ratings
  • "Senior Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Assistant
    Former Employee - Senior Assistant
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KCAL Insurance Agency full-time (More than 3 years)

    Pros

    Have comprehensive insurance training programs and professional working environment, lots of company free Lunches, good for people who pursue an insurance career.

    Cons

    Company policies are too strict - not allowed to use cell phones at work, company uniform required. Too few vacations, and no future potentials for assistant positions.

See All 46 Reviews

KCAL Insurance Agency Photos

KCAL Insurance Agency photo of: office
KCAL Insurance Agency photo of: 2015 Covered California Bus Tour
KCAL Insurance Agency photo of: 2015 Covered California Bus Tour
KCAL Insurance Agency photo of: Staff Photo
See All PhotosSee All

KCAL Insurance Agency Interviews

Experience

Experience
53%
20%
27%

Getting an Interview

Getting an Interview
75%
12%
6%
6

Difficulty

1.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Social Media Coordinator Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at KCAL Insurance Agency (Los Angeles, CA) in November 2017.

    Interview

    HR interviewed me, basically went over my resume and it took around 20 mins. She seems nice after the end of interview and telling me to wait for the second around for her manager. However, the manager was not there, she said she will contact me once the manager is back. But i never received any call or word back.

    Interview Questions

See All 17 Interviews

KCAL Insurance Agency Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Work at KCAL Insurance Agency? Share Your Experiences

KCAL Insurance Agency
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or