Working at Kana | Glassdoor

Kana Overview

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Sunnyvale, CA
501 to 1000 employees
Unknown
Company - Private
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
Unknown
KANA Software knows that a good customer experience can be just a click away. The company's customer relationship management (CRM) software is used by call centers and businesses with e-commerce websites. Its capabilities include customer service interaction ... Read more

Kana Reviews

2.7
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Kana President and CEO Mark A. Duffell
Mark A. Duffell
14 Ratings
  • "Great team to work with"

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    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kana full-time

    Pros

    Support
    Co-workers
    Competitive compensation
    Benefits
    Good to work for an industry leader

    Cons

    Could have benefited from better access to management

See All 60 Reviews

Kana Photos

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Kana Interviews

Experience

Experience
55%
25%
20%

Getting an Interview

Getting an Interview
52%
16%
11%
11
5
5

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Director Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Interview

    Three phone interviews - one with the Human Resources personnel who went over typical questions asked including behavioral questions. There were questions also related to the types of engagements I had worked in the past that enabled me to apply for the role, and why I was a good fit.

    This was followed by phone screenings by two people at the Senior Director and Director level: one, to whom I was going to work with, and another who was at the same level. These interviews were more in-depth and went indepth into Project Management and best practices. There were also situational questions that asked about how best to address scenarios presented.

    After these two rounds, there were two in-person interviews: the first was with the Senior Director, and the second was with the VP of Professional Services.

    Interview Questions

    • How would you handle a new client that was brought onboard?   Answer Question
See All 22 Interviews

Kana Awards & Accolades

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