Working at Kareo | Glassdoor

Kareo Overview

www.kareo.com
Irvine, CA
201 to 500 employees
2004
Company - Private
Information Technology
$50 to $100 million (USD) per year
Kareo is the only cloud-based and complete medical technology platform purpose built to meet the unique needs of independent practices. Today we help over 35,000 providers in all 50 states run more efficient and profitable practices, while delivering outstanding patient care. In ... Read more

Mission: We exist because we believe that independent healthcare practices are the best place for building relationships with patients and providing the most meaningful care, and as such, we believe they should continue to play a central role in the delivery of healthcare to all ... Read more


Glassdoor Awards

Best Places to Work: 2015 (#22)

Company Updates

  • Kareo ranked as EHR leader in the 2017 FrontRunners list, powered by Gartner Methodology. http://glassdoor.com/slink.htm?key=vQEql

    New EHR Evaluation Identifies Kareo as Leader Amongst Leaders

    Software Advice, a provider of detailed reviews and research on software applications, published a new data-driven evaluation of electronic medical records software providers for independent medical practices. Amongst dozens of EHR and EMR companies, Kareo ranked highest in combined scores, emerging as the leader within the "Leaders" quadrant, according to Software Advice's ranking matrix.

  • May 10th, 2016 - Today Kareo announced the launch of the first and only complete, seamlessly integrated technology platform. http://glassdoor.com/slink.htm?key=vIxG9

    Kareo Introduces First Complete Technology Platform Built to Enable Success of Independent Medical Practices

    Irvine, CA – May 10, 2016 – Kareo, the leading provider of cloud-based solutions for independent medical practices, today announced the launch of the first and only complete, seamlessly integrated technology platform purpose-built for the unique needs of independent medical practices. While other solutions in the industry have point-products serving various aspects of a practice, Kareo is the first to combine all clinical, administrative, billing, practice marketing and patient engagement functions in one end-to-end platform.

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Kareo – Why Work For Us?


Want to help us change healthcare for the better?

We are Kareo (www.kareo.com), a fast growing cloud-based software company based in Irvine, CA less than 2 miles from the beach. Our cloud-based software platform powers over 10,000 medical practices in the U.S (and over 35,000 providers). We’re leading our industry in the shift from traditional software to cloud computing (a.k.a. Software-as-a-Service) and helping physicians get paid by taking today’s complex healthcare system and making it simpler with helpful technology.

In the last three years, we've grown over 368%. We were selected by Forbes as one of America’s 100 Most Promising Companies, one of the few companies in all of Southern California to make this prestigious list and the only one in Orange County. Recently, we were listed as One of the Fastest Growing Technology Companies in North America via Deloitte’s Technology Fast 500. And for the fourth year in a row, we were selected by the Orange County Register as one of Orange County’s Top Workplaces, a selection driven completely by positive feedback given by our team members. And, as we grow to include more locations around the United States, it was especially gratifying to be named one of the 50 Best Places to Work for 2015 by Glassdoor. We think you’ll love working at Kareo!

Doesn’t Kareo sound like a great place to build your career?

Working at Kareo is an experience - not just a job! Why?

We are on a mission to help independent physicians succeed in business while spending more time with their patients. We do this by reducing the complexities of running a medical practice through the application of helpful, cloud-based technology. Kareo helps the physician deliver outstanding patient care while building a healthy and sustainable practice

To accomplish that mission, we are building the most productive, most imaginative, and most fun-loving team in healthcare IT. You'll find our positive approach and attitude refreshing. Our team comes from diverse industries and we take the best ideas and perspectives to help simplify the complexity of healthcare. And, every day we come to work passionate about designing, developing, selling, and supporting software tools that help small medical practices run their business in the most intuitive way possible.

Learn more about Kareo here on Glassdoor and also visit our website at http://www.kareo.com/careers


3 Locations: Las Vegas (NV), Irvine (CA), and our newest office in San Francisco (CA).

Perks & Benefits

  • Productively Chill Workspaces
  • Stocked Refrigerators and Break Rooms (Caffeinated & Non-Caffeinated Drinks)
  • Team Building Events
  • Regular Staff Mixers & Company Huddles
  • Employee Medical and Dental benefits paid 100% for the employee portion by Kareo!
  • 401K Investment Options
  • Paid Time Off
  • Convenient Office Locations
  • Oh, and a chance to work for one of the fastest growing healthcare IT companies in the country

Kareo Company Perks

Kareo offers an end-to-end technological platform for independent practices. This include Kareo Clinical (EHR), Kareo Marketing (Practice Marketing), Kareo Managed Billing (Practice Management), and Kareo Billing (Medical Billing) 

Kareo Clinical

After years of being told what your EHR should be, learn how Kareo Clinical delivers the EHR you always wanted. With our mobile applications for iPhone and iPad, feel the freedom of spending more time, fully-engaged, with your patients. Of course, you’ll find everything you need to create notes, access critical information and navigate through your day with a new sense of speed and purpose. Experience the EHR with functions designed to work for you, not against you. With Kareo Clinical, you’ll also get access to our platform functions. These include secure messaging, scheduling, appointment reminders, patient payments and so much more. Each function helps you and your staff communicate better internally, connect with patients, ensure that your patients show up when scheduled and give them a simple way to pay their balance during their visit. It’s everything you want in an EHR and more! 

Kareo Managed Billing

Kareo Managed Billing allows you to focus on running a successful practice, including patient care. Our Kareo Smart Workflow approach has you doing things right the first time, every time, while identifying and eliminating the root cause of mistakes. The benefit? You collect faster payments with better insights, and expert help to get the results you need. Our technology enables easier intake, more accurate coding, and faster turnaround time on collections. With Kareo Managed Billing, you get access to our platform and an entire set of additional functions. These include secure messaging, scheduling, appointment reminders, patient payments and so much more. Each function helps you and your staff communicate better internally, connect with your patients, while ensuring that your patients show up when scheduled and have a simple way to pay their balance during their visit. It’s your revenue, let our experts collect it.

Kareo Billing

With Kareo Billing, there’s no better software to support your in-house billing process. Our web and mobile applications help your practice easily manage patients and the complications that come with billing insurance. It allows your biller to use a robust desktop application that supports flexible workflows, A/R management, reporting and analytics. This gives you total visibility into the financial health of your practice. With Kareo Billing, you’ll also get access to our platform and an entire set of additional functions. These include secure messaging, scheduling, appointment reminders, patient payments and so much more. Each function helps you and your staff communicate better internally, connect with your patients, while ensuring that your patients show up when scheduled and have a simple way to pay their balance during their visit. Now you can bill better when doing it yourself!

Kareo Marketing

With Kareo Marketing, you get automated marketing and front office tools to help you build your brand online and connect with patients. We make it easy for patients to find you, choose you, promote you and keep coming back. Kareo Marketing is a fully integrated practice marketing and patient engagement module that helps you attract new patients, manage your online presence and proactively engage existing patients to grow patient satisfaction and help your practice succeed. With Kareo Marketing, you’ll also get access to our platform and an entire set of additional functions. These include secure messaging, calendar and online scheduling, appointment reminders, registration, mobile and so much more. Each function helps you and your staff communicate better internally, connect with your patients, while ensuring that your patients show up when scheduled and have a simple way to pay their balance during their visit. Start building your brand online today. And connect with patients!

Yep, we have fun here too. Here are some members of #TeamKareo, our group social media rebels who help spread the word about our company!


  

undefinedCory:

Cory is from Indianapolis, Indiana. He played football for Purdue University (Boiler up!) before receiving his Bachelors of Science in Organizational Leadership, and a Masters in Curriculum Instruction.  Prior to joining Kareo, Cory was a Football Strength & Conditioning coach at Purdue. And later traveled to Europe to continue coaching & playing American football in Bologna, Italy.

Cory manages Kareo’s Clinical (EHR) Success Coach Team AND plays an important role in maintaining Kareo’s work culture, or in his own words…

“I lead a team of fabulous people, committed to making the lives of their customers easier. We focus on helping new Clinical customers implement our software, and provide guidance on the additional products & services we offer. I also enrich our work culture by leading various office activities and events throughout the year”.

Cory is being humble here. He singlehandedly kicked off a companywide wellness promotion which was a smashing success & is currently a Kareo Wellness Champion for Kareo’s Virgin Pulse Program. He has organized numerous Kareo softball teams, basketball teams, 5K runs, and organized an epic “Mud Run” for his team. Plus, Cory is an active member of Kareo’s Culture Council & has organized office wide competitions, potlucks, and serves as a cultural leader.  

“What I like best about working for Kareo? I get to work with amazing people who truly care about the success of our clients, and I can call them all friends! Kareo has the coolest company culture you will find, period.” I also like the fact that Kareo provides customers with a dedicated Customer Success Coach who is 100% focused on helping them work through the challenges of adopting new software.” 

Why is fixing the US Healthcare system important to you?

“There are a lot of hardworking single-provider practices that are overwhelmed by the many complexities of the healthcare system. The number of small practices is rapidly growing and they need quick and easy tools to help manage their day-to-day events. Kareo’s Products & Services provide health care providers the freedom to do what they do best, care for patients. Helping medical practices run more efficiently is important to me”.

Words of wisdom for people interested in becoming a full time difference makers?

“I find it impressive when candidates display confidence, knowledge of our company, hunger, and most importantly…a sense of humor & friendly personality”. To be selected as a Customer Support Coach, candidates need top-notch communication & influencing skills. We look for people with backgrounds in account management and software implementation. We hire people who genuinely care about helping customers achieve success, so we look for candidates with high levels of empathy for others. \

Cory’s Q&A:

  • Where are you from?
    • Indianapolis, Indiana
  • Where did you go to school and what did you study?
    • Purdue University, Football, B.S. Organizational Leadership, M.S. Curriculum & Instruction 
  • What were you doing before joining Kareo?
    • Football Strength & Conditioning coach at Purdue and then traveled to continue coaching/playing American football in Bologna, Italy
  • What do you do for Kareo? (1-5 sentences is ideal)
    • Manage the EHR Customer Success team and enrich our culture by  leading various office activities and events throughout the year. 
    • I lead a team of fabulous people, committed to making the lives of their customers easier. We focus on helping new EHR customers implement our software, and provide guidance and information on additional products that we offer. 
  • What do you like best about working for Kareo?
    • I get to work with amazing people who truly care about the success of our clients and I can call them all friends! Kareo has the coolest culture you will find at a company
    • We help people when they don’t realize they need help. With Customer Success Coaches, our customers know and trust that we are here to walk with them through the challenges of adopting new softwares. 
  • Why is fixing the US Healthcare system important to you?
    • There are a lot of hardworking single-provider practices that are overwhelmed by the many complexities of a vast healthcare system. The number of small practices is rapidly growing and they need quick and easy tools to help manage their day to day events. Kareo will provide that freedom in a variety of ways allowing providers to do what they do best, care for patients. Helping these small practices is important to me. 
  • Most amazing Kareo experience?
    • Relocating from Indianapolis office to Southern California HQ
    • Tough Mudder in Kentucky with Kareo team
  • Words of wisdom for people interested in working on your team?
    • Keep an eye on on the job openings on Kareo.com and be proactive. Get to know us and understand what we do here at Kareo.


      • What skills do they need?
        • Excellent communication skills
        • Strong negotiation, conflict resolution and influencing skills. 
        • Account Management and Implementation experience
        • Strong sales background, with focus on up-selling to paid products
      • Personality type?
        • Life of the party! 
        • Outgoing people who care about helping other’s reach levels of success
        •  Customer Service heart with a sharp Sales hunger
      • What do you find impressive when interviewing candidates
        • When a person displays confidence, knowledge of our company, hunger, and most importantly…a sense of humor and friendly personality. 


Kareo Reviews

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Kareo Founder & CEO Dan Rodrigues
Dan Rodrigues
126 Ratings
  • Featured Review

    Helpful (2)

    "Really great work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kareo full-time (More than a year)

    Pros

    First and foremost, the people here are among the friendliest you will ever meet. The hiring team must've screened heavily for this quality because everyone is so darn nice and endearing. Secondly, everyone is incredibly skilled and knowledgeable in their area. I never have any doubts my co-workers will follow through on their jobs and do it well. The managers (at least in the Marketing department) have done a great job of balancing a relaxed, low-pressure environment while also encouraging everyone to do their best. There's always plenty of opportunities to try different projects and expand your skills. Each month feels a little different from the last.

    Cons

    I think the promotion and salary negotiation process is rather vague (maybe purposefully kept so), but I can understand that. It's really up to you to take that initiative. I really can't think of any other cons. I think upper management has taken a lot of steps in the past few months to address concerns listed in the previous reviews. A lot of these reviews may seem to imply that the executive team doesn't listen to employee feedback, but I really do get a sense that they're trying, especially in the past few months. But I can only speak for the Marketing department.

    Advice to Management

    There's a lot of tough feedback on this page, and perhaps it is fair. I just want to represent those in the company that still feel Kareo is a great place to work and to show appreciation for your efforts in trying to address your employee's concerns and incorporate our feedback. Keep doing more of that!

See All 184 Reviews

Kareo Interviews

Experience

Experience
79%
8%
11%

Getting an Interview

Getting an Interview
50%
13%
12%
12
10

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Senior Software Engineer Interview

    Anonymous Interview Candidate in Irvine, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Kareo (Irvine, CA) in June 2017.

    Interview

    Applied online, went through phone interview, was asked to come onsite.

    Went through interview with different groups of people for 3 hours. Technical questions - algorithms, data structures, design, web API, problem solving.

    I was stuck on some aspects of algorithm white-board coding, although I explained how to solve the algorithm verbally. Was kind of a big mood killer when they showed negativity very openly, saying things like "there's no point to ask anything else". Then there was a question with an answer that nobody would guess what's on that person's mind. Question was on what to do to optimize RESTful web API performance. After several approaches it turns out they were looking for "make RESTful API stateless" - really? I commented saying, "it is stateless by definition" and got as reply - "well, sometimes it could have state"... Then there was a question on SQL query - I think they were shooting for "WITH"-kind of grouping query - I didn't remember the syntax on how it should be. But this last one was under the negativity that they had started showing and rushing to get it over with. This was with the first group of engineers. After they left, I saw and heard them talking to another group - one guy was very distinctively shaking his head and saying, "he's no good". After this I really just wanted to wrap it up and leave.

    The next group of people I think felt my discouragement, I answered the questions pretty well in my point of view, but it took me some time to pull myself together after the first round :). There was a question they asked on algorithm which turned out to be poorly asked - I created a piece of code that was doing one thing according to the task I heard and was told at the end that the task was something else - they were not clear on that.

    The third group of people was concerned about my mood and the impression I made - I explained why I was feeling that way and sincerely apologized. We had great conversation - some design questions, some software and web API.

    Overall - great company, great tour, atmosphere, I really liked it, but the interview process wasn't that of a good experience for me :)

    Interview Questions

See All 86 Interviews

Kareo Awards & Accolades

  • Employees’ Choice Award - Top 50 Best Small & Medium Companies to Work For, Glassdoor, 2015
  • America's 100 Most Promising Companies, Forbes, 2014
  • Fastest Growing Private Companies in America, Inc. Magazine, 2014
  • Top 100 North America Winner, Red Herring, 2014
  • #1 Integrated EHR, Practice Management, and Revenue Cycle Management Software Vendor, Blackbook Rankings, 2014
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