Working at Keap | Glassdoor

Keap Overview

Chandler, AZ
501 to 1000 employees
2001
Company - Private
Computer Hardware & Software
$100 to $500 million (USD) per year
Keap is on a mission to simplify growth for millions of small businesses. For 15 years, Keap has been helping small businesses get organized so they can deliver great service and close more business. Today the pioneer of CRM and marketing automation software for small business ... Read more

Mission: We help small businesses succeed.

The decision to keep going, keep serving, and keep growing is at the heart of what our customers do everyday to succeed. And what we do to support them.

Company Updates

  • Infusionsoft announced today it has rebranded the company as Keap, a name that represents the very essence of the grit and passion small businesses put in each day to keep going, keep serving and keep growing. With the rebrand, comes the launch of a new product, also named Keap, the industry’s first smart client management software built specifically for small businesses in the home, personal and professional service industries. For 17 years Infusionsoft has led the market as the pioneer of CRM and marketing automation software for small businesses. The Keap product launch and company rebrand is a signal the company is expanding to serve a new market.

    “We’ll continue to lead the CRM and marketing automation industry with exciting updates coming this year with what we are now calling Infusionsoft by Keap,” says Keap COO Keith Reed. “With the introduction of our new Keap product, we are able to serve an even larger market of small service providers who have been shut out of the benefits of automation because software providers have made it too hard and expensive.”

  • Exciting write up on Pentragram's website about our rebrand-- our brand, web, and product designers are world class!

    http://glassdoor.com/slink.htm?key=vQo8A

    Keap - Pentagram

    Brand identity and naming for the company specializing in management software for small businesses.

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Keap – Why Work With Us?


We help small businesses succeed

Small business is our focus

We build the technology that accelerates small business growth. We provide the support, coaches, and partners while fostering communities you can rely on, to make your dream of being your own boss a reality.

Paving the way

Our team is helping change the world for small business.

Small business to the core

We don’t just believe in small business—we live it. Over half of our employees have owned or worked for a small business.

Passion. Growth. Responsibility.

We’re serious about helping small businesses succeed. Are you?

Join the movement

200,000+ users count on Keap to provide what other solutions can't: consulting and support that is mission-critical to success. Whether it's one-on-one consulting, live training, or large-scale events, small businesses know that Keap is more than software. It's a way to connect to the small business movement.

The Keap mission is to help small businesses succeed. Our culture and core values reflect this commitment.

We genuinely care

We listen to, care for, and serve the diverse people central to our Purpose: our employees, partners, customers, shareholders, and entrepreneurs everywhere.

We own it

We are a culture of performance and accountability, and face challenges with grit and optimism to achieve our goals.

We learn always

We have a forever-curious, learn-it-all mindset, and value learning over knowledge. We use data and experimentation to innovate and constantly improve.

We build trust

We build trust through transparency and open, authentic communication. We assume positive intent and are the first to extend trust.

We check ego

We check our ego at the door. Humility and gratitude help us work collaboratively, serve others, and accomplish more.

We dream big

We empower the entrepreneurial spirit by believing in people and championing their dreams.

We win together

We are one team, unified in our Purpose and Mission. We all win when everyone does their part in service of the whole.

Lead from the front, not from the top

Our leadership model is simple: care about people and the cause. When leadership comes from a place of care, we all thrive.

Set the vision

  • Visualize the future
  • Co-create plans that align
  • Declare goals and inspire commitment

Multiply people

  • Identify native genius
  • Give ownership and let go
  • Expect and inspire personal growth

Deliver results

  • Organize the work
  • Collaborate and efficiently execute
  • Hit your numbers

Health, vision, dental, and life insurance

Stock options + matching 401K

Flexible PTO plan and work schedule

Fully stocked snacks and drinks

Engaging team-building activities

Diverse, inclusive work environment

Generous paid parental leave

Rewarding well-being program

Premium work spaces and amenities

Do what you love. Help small businesses win.

Rewarding tech jobs. An innovative, diverse work culture. Amazing benefits. You’ll like it here.

We're growing fast.

Join us!

Keap Reviews

  • "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Chandler, AZ
    Current Employee - Product Manager in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of autonomy! Pay for performance organization so if you crush it, the company will take care of you! Product org is great to work in, lots of problems to solve for customers and the room to do it!

    Cons

    If you don’t like ambiguity or doing customer research you may struggle. We’re intentional, but we move fast and some folks have had a hard time with that.

    Advice to Management

    Keep the autonomy and ownership with the contributors’

See All 268 Reviews

Keap Photos

Keap photo of: Rebrand Party
Keap photo of: World Famous Keap Field
Keap photo of: Dream Room
Keap photo of: Dining area
Keap photo of: The Famous Cereal Bar
Keap photo of: Work Hard, Play Hard
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Keap Interviews

Experience

Experience
38%
17%
45%

Getting an Interview

Getting an Interview
74%
13%
10%
1
1
1

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Software Engineer Interview

    Anonymous Interview Candidate in Chandler, AZ
    No Offer
    Negative Experience
    Average Interview

    Application

    The process took 3 weeks. I interviewed at Keap (Chandler, AZ).

    Interview

    It seems like Keap is still trying to figure out their interviewing process - they've changed it several times over the past couple of years. In the current iteration I had the following steps:

    1:1 phone screen with the recruiter:
    This was a relatively pleasant phase and the recruiter seemed enthusiastic and friendly. The questions asked were typically what you would expect: why are you interested in Keap, give a little background about yourself, etc.

    Online technical assessment:
    This phase of the interview involves 2 live, online, coding sessions with Keap senior engineers. Each session is 45 minutes long. The sessions starts out with 5 minutes of brief introductions of yourself and the Keap engineer. After that you are given an algorithm/data structure type question. These are relatively easy i.e. sorting, use of hashmaps for lookups, etc. The interviewers were friendly - I had no real issues with this portion of the interview process either.

    On-site interview:
    This is where Keap's interviewing process fell apart in my eyes. Frankly, it seems like they haphazardly glued together interviewing techniques you frequently hear about at FAANG companies, but Keap grossly lacks the execution of the latter. The onsite is 4-5ish hours of 4 separate interviews, split up into approximately 1 hour each. The interviews are split into an algorithms section, a system design section, an app-building section, and finally an HR section with dev managers. What blew me away during the onsite was how rude and disinterested every interviewer seemed. I was also told at the beginning of the day that I would be interviewing with different people than initially planned (unknown reasons). Needless to say, the interviewers seemed extremely unprepared to be interviewing. Their laptops were open (it appeared they were doing their own work), and communicating with them seemed like a chore. During the app building section, the Keap engineer couldn't even get the project running on their own machine which left me with half the alotted time to complete the tasks. The dev managers seemed very condescending and made sure it was clear that they had better things to be doing with their time than speaking with me. The list of things like this went on hour after hour...it was honestly (in my opinion) an embarrassing display of an onsite interview. I left that day in shock that Keap doesn't have higher standards for their onsite interviews.

    My advice to people thinking about applying to Keap:
    Be critical and cognizant of the way the Keap engineers/managers treat you. Don't be blinded by the "reputation" Keap has because that's not even the case anymore. The Infusionsoft of 4 years ago is no more. There's a reason why most of their talented engineers left earlier this year - maybe ask them why.

    My advice to Keap:
    1. Refine your interviewing process to the role you are trying to fill. A system designs interview to discuss consistent hashing of servers doesn't seem appropriate for a front end engineering role does it?
    2. It might be wise to be selective about who will represent your company during the onsite interview. The vibe I got was it's a miserable place to work based off their attitudes. That may not be what it's actually like to work there, but they certainly made it appear so.
    3. Have your interviewers be prepared to interview candidates. It is unacceptable to ask someone to interview for 5 hours straight and not be prepared for that.

    In hindsight - I have to say I am glad that they didn't decide to move forward with me, I'm much happier working at a company that values candidates/employees. Keap appeared disorganized and lost. A new CTO scrambling to put together teams too quickly to build software that has received poor review from its users/customers (as evidenced by a multitude of comments left on their product demos/videos as well as some quick googling).

    As a final note, I'll add that communication after the interview process is complete should still be important (EVEN if the candidate doesn't get the job). Getting constructive feedback is how people hone their skills and improve. Don't ghost people! It's rude, unprofessional, and perpetuates a toxic hiring community in the valley. Yeah - Keap did that too.

    Interview Questions

See All 88 Interviews

Keap Awards & Accolades

  • Best Medium Sized Workplaces, Great Place to Work Institute, 2013
  • Best Small Workplace, Great Place to Work, 2011
  • 50 Best Small and Medium-Size Companies to Work For, Fortune and Great Place to Work, 2014
  • Top 100 Best Workplace for Women, Fortune, 2015
  • 100 Best Workplaces for Millennials, Fortune, 2015
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Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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