Working at Keap | Glassdoor

Keap Overview

Chandler, AZ
501 to 1000 employees
Company - Private
Computer Hardware & Software
$100 to $500 million (USD) per year
Keap is on a mission to simplify growth for millions of small businesses. For 15 years, Keap has been helping small businesses get organized so they can deliver great service and close more business. Today the pioneer of CRM and marketing automation software for small business ... Read more

Mission: We help small businesses succeed.

The decision to keep going, keep serving, and keep growing is at the heart of what our customers do everyday to succeed. And what we do to support them.

Company Updates

  • Infusionsoft announced today it has rebranded the company as Keap, a name that represents the very essence of the grit and passion small businesses put in each day to keep going, keep serving and keep growing. With the rebrand, comes the launch of a new product, also named Keap, the industry’s first smart client management software built specifically for small businesses in the home, personal and professional service industries. For 17 years Infusionsoft has led the market as the pioneer of CRM and marketing automation software for small businesses. The Keap product launch and company rebrand is a signal the company is expanding to serve a new market.

    “We’ll continue to lead the CRM and marketing automation industry with exciting updates coming this year with what we are now calling Infusionsoft by Keap,” says Keap COO Keith Reed. “With the introduction of our new Keap product, we are able to serve an even larger market of small service providers who have been shut out of the benefits of automation because software providers have made it too hard and expensive.”

  • Exciting write up on Pentragram's website about our rebrand-- our brand, web, and product designers are world class!

    Keap - Pentagram

    Brand identity and naming for the company specializing in management software for small businesses.

See AllSee All

Keap – Why Work With Us?

We help small businesses succeed

Small business is our focus

We build the technology that accelerates small business growth. We provide the support, coaches, and partners while fostering communities you can rely on, to make your dream of being your own boss a reality.

Paving the way

Our team is helping change the world for small business.

Small business to the core

We don’t just believe in small business—we live it. Over half of our employees have owned or worked for a small business.

Passion. Growth. Responsibility.

We’re serious about helping small businesses succeed. Are you?

Join the movement

200,000+ users count on Keap to provide what other solutions can't: consulting and support that is mission-critical to success. Whether it's one-on-one consulting, live training, or large-scale events, small businesses know that Keap is more than software. It's a way to connect to the small business movement.

The Keap mission is to help small businesses succeed. Our culture and core values reflect this commitment.

We genuinely care

We listen to, care for, and serve the diverse people central to our Purpose: our employees, partners, customers, shareholders, and entrepreneurs everywhere.

We own it

We are a culture of performance and accountability, and face challenges with grit and optimism to achieve our goals.

We learn always

We have a forever-curious, learn-it-all mindset, and value learning over knowledge. We use data and experimentation to innovate and constantly improve.

We build trust

We build trust through transparency and open, authentic communication. We assume positive intent and are the first to extend trust.

We check ego

We check our ego at the door. Humility and gratitude help us work collaboratively, serve others, and accomplish more.

We dream big

We empower the entrepreneurial spirit by believing in people and championing their dreams.

We win together

We are one team, unified in our Purpose and Mission. We all win when everyone does their part in service of the whole.

Lead from the front, not from the top

Our leadership model is simple: care about people and the cause. When leadership comes from a place of care, we all thrive.

Set the vision

  • Visualize the future
  • Co-create plans that align
  • Declare goals and inspire commitment

Multiply people

  • Identify native genius
  • Give ownership and let go
  • Expect and inspire personal growth

Deliver results

  • Organize the work
  • Collaborate and efficiently execute
  • Hit your numbers

Health, vision, dental, and life insurance

Stock options + matching 401K

Flexible PTO plan and work schedule

Fully stocked snacks and drinks

Engaging team-building activities

Diverse, inclusive work environment

Generous paid parental leave

Rewarding well-being program

Premium work spaces and amenities

Do what you love. Help small businesses win.

Rewarding tech jobs. An innovative, diverse work culture. Amazing benefits. You’ll like it here.

We're growing fast.

Join us!

Keap Reviews

  • Featured Review

    "A rare software company that cares about its people as much as its results!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Operations
    Current Employee - Manager, Operations
    Positive Outlook
    Approves of CEO

    I have been working at Keap full-time (More than a year)


    Having worked for many software companies, it is nice to be at Keap where there is laser focus on tasks and goals but a great work life balance. We are also going through a growth phase so there have been lots of focus on bringing in talented people.


    Due to fast expansion there are times where ownership and responsibilities are not clearly defined. This can lead to silos being created and projects/rollouts not achieving the right results.

    Advice to Management

    Focus more on synchronicity between departments and ensure even individual contributors voice and opinions are heard.

See All 264 Reviews

Keap Photos

Keap photo of: Rebrand Party
Keap photo of: World Famous Keap Field
Keap photo of: Dream Room
Keap photo of: Dining area
Keap photo of: The Famous Cereal Bar
Keap photo of: Work Hard, Play Hard
See All PhotosSee All

Keap Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Associate Creative Director Interview

    Anonymous Interview Candidate in Chandler, AZ
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Keap (Chandler, AZ) in May 2015.


    The process began with a phone interview conducted by the hiring recruiter. Then, there was another phone interview by the Creative Director before being invited to come in and meet the team. The phone interviews focused a lot on what goals and ambitions I had outside of the professional career. The company is obviously big on culture, and they like to support their employees by helping them achieve goals outside of work. It is good to think of yours if you interview with this company.

    Interview Questions

See All 89 Interviews

Keap Awards & Accolades

  • Best Medium Sized Workplaces, Great Place to Work Institute, 2013
  • Best Small Workplace, Great Place to Work, 2011
  • 50 Best Small and Medium-Size Companies to Work For, Fortune and Great Place to Work, 2014
  • Top 100 Best Workplace for Women, Fortune, 2015
  • 100 Best Workplaces for Millennials, Fortune, 2015
See More

Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at Keap? Share Your Experiences

  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate