Mission: Ketchum's vision is to be the most valued agency in the world. We will deliver value and accelerated growth by offering campaign-leading ideas with earned content at the core and communicated across the full PESO (paid, earned, shared, owned) spectrum.
I have been working at Ketchum full-time
Great culture, teams and high level quality of work
They are growing quickly (not really a con!)
I applied online. The process took 4+ weeks. I interviewed at Ketchum (New York, NY).
If you are applying for the vacant role, do yourself a favor and Run, don’t walk! Extremely unprofessional experience all around. Just take a look through multiple Interview Reviews (so many negative reviews about them stringing candidates along for many months, or having them go through multiple rounds and not getting back to them, etc).
This position is definitely going to be opened for some time. It's truly a revolving door and they have a hard time keeping anyone in that role. This role would be supporting a particular team that has really high turnover. Most of the glassdoor reviews for a particular group are fake and are created by the same senior people over and over to convince the outside world that this is a favorable place to work (look into it yourself as there's proof).
The management that you would be supporting in a different team, I was told is extremely difficult to work with and is feared from what I was told during multiple interviews. One person conducting an interview told me that the best piece of advice to me is to not address certain senior heads in public, but to do so only in private, since you run the risk of being demeaned or her making you look bad in public.
For a short-term contract role, they will have you go through MULTIPLE rounds (phone screens, multiple in-person interviews) and EVEN have the audacity of giving you a take home homework assessment.
This homework assignment takes hours to do, you are timed, and you are supposed to write essay-like answers to multiple questions. All for a temporary contract situation!!!
The first part took a month. After that, they will take another few months to deliberate on their decision. Then they will check your references, string you along for some more nonsense. In the end, after they tell you that you are the person that everyone liked and then they dare take time away from people provided as references, they will probably call you back and tell you that business needs have changed and they are no longer hiring.
Not only is the entire process done in a very unprofessional manner, but you can just see how highly unorganized the company is. There is no strategy. I think they forget that it's a candidate's market in NYC and there are more jobs than people, and their outdated processes are no longer fitting to the changing recruitment realities.
It’s interesting that at no point of the interview process, did I have the pleasure of meeting anyone from the department that I would be supporting that they all spoke negatively about. My guess is that would be a breaking point for the person in ultimately not accepting this position.
Not only that, but salaries are way below market, no benefits, low vacation time, and exposure to high levels of unprofessionalism. Yes, they will try to sell you on the fact that they have happy hour in the office on Fridays, but I’d rather make more money and purchase it myself, after hours.
PS the department that I dealt with has way too many people occupying similar roles, so one would expect efficiency, seamless processes, and professionalism. And yet, it’s far from the truth. Even my very senior references complained about the way that representatives from Ketchum were conducting themselves over the phone.
At the point of the offer negotiation, none of my basic and standard offer questions were answered in an articulate way. Example "is this position benefits eligible?" Answer: Hmm, I think so, but not sure. Maybe. Actually no. Not sure. and this went on for every question.
I went with another offer and so happy I did! But in retrospect, the entire experience has been so negative, that I couldn’t help but warn others.
PPS it's not just several departments that I dealt with..each time that I went into their NYC office and would request some water, I was always told to go and get it myself even though there would be people manning the reception area at all times. As a candidate interviewing for a rather senior role, at the very least I would expect to be offered some water.
It's the little things, but they matter and speak volumes about the culture.
Reasons for Declining
Terrible experience with hiring managers, departments, and the more I learned about the culture and the company's practices, the more I was turned off.
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