Mission: We help companies create customers for life.
Khoros built from Spredfast+Lithium:
Read more about the Spredfast + Lithium merger:
Khoros is the only customer engagement platform that brings the consumer voice into every part of your business. By connecting consumer insights across all departments, our platform gives companies the ability to run their business with their customers, anticipating their needs, accelerating sales, loyalty, and innovation. Our team works with the world’s best brands and media companies to connect them with consumers in an increasingly social world.
We are a company built on community. That means a few things.
It means that customer engagement is our guiding light and it’s where we focus our innovation. From our developers to our customer success team to our executive leadership, we all come to work thinking about how to better connect brands with consumers in an increasingly digital world.
It means that we believe customers should come first in brands’ marketing and care efforts—including our own. We work with transformative marketers at the world’s best brands. We celebrate their successes and stay attuned to their needs and desires.
It means that we stay social together. Daily catered lunches, group fitness sessions, and company-sponsored volunteer opportunities are just a few of the many ways that our team stays connected.
We approach who we hire and how we work based on a set of core values that support our company vision, shape our culture, and reflect our core beliefs as an organization.
We earn trust through our actions and attitudes—Our customers and colleagues trust us to follow through on our promises. Every day, we earn that trust by working hard, operating with transparency and positive intent, and delighting our customers with our best efforts. We do what we say we’re going to do, and we know our contributions are measured not only by what we deliver but how we deliver it.
We win and grow as one team—Our greatest strength is our people. We aim to attract and retain amazing people with curiosity and aptitude to tackle complex questions with a growth mindset. We are motivated to take risks, work hard and have fun together. Being part of our team means contributing to a supportive, collaborative environment. We high five each other when we win, and we pick each other up when we fall.
We listen, learn, and lead to help our customers succeed—With our combined expertise, we offer the market a deep knowledge in customer engagement that is unparalleled. We believe that being a leader means growing and evolving with our customers. One of our strongest competitive advantages is our ability to listen to our customers when they give us feedback and turn those insights into action. If our customers succeed, so do we.
When we say everyone should feel included at work, we mean every single person. We’re stronger when we’re diverse, which means our business relies on having different voices and perspectives at the table. All backgrounds, national origins, races, religions, sexual orientations, ages, abilities, and family structures are welcome at Khoros.
Helpful (1)
I have been working at Khoros full-time (More than 3 years)
Pros
Overall, I think Khoros has a great future ahead of it. It's not the right place for everyone, so I would suggest anyone looking to join ask questions in the interviews to make sure you think it's a good fit for you.
* Amazing opportunities for all levels of the organization to grow in their career
* A lot of learning and options to expand your knowledge of how businesses work
* Decent benefits (including 4 / week lunch, access to gym, collaborative spaces, etc)
* Vision for what the company can be is phenomenal
Cons
* Still a lot of unknowns
* Disparate systems make for challenging day-to-day execution
Advice to Management
* Focus on employee morale
* Don't underinvest in customer facing roles
Application
I applied through a staffing agency. The process took 2 weeks. I interviewed at Khoros (Austin, TX) in November 2017.
Interview
Spredfast reached out to me through hired. There was an initial online live coding session and then an on-site with lunch plus 3 rounds of interviews. Each round was with 2 developers / Leads and involved discussing my resume and solving whiteboard problems and discussing more general problems.
Interview Questions
Pay Equality Pledge
Committed to paying equitably for equal work & experience
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Diversity Commitment
Has programs that support a diverse and inclusive workforce
