Working at Khoros | Glassdoor

Khoros Overview

Austin, TX
501 to 1000 employees
2008
Company - Private
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
Built from Spredfast + Lithium, Khoros prides itself on a culture where every employee is valued and has the opportunity to learn and grow with the organization. We hire for potential and value employees looking to grow and promote within the organisation. Local flavor at a ... Read more

Mission: We help companies create customers for life.

Company Updates

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Khoros – Why Work With Us?


Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day with one of the largest digital footprints in the world. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey building Customers for Life.

We are a company built on community. That means a few things.

It means that customer engagement is our guiding light and it’s where we focus our innovation. From our developers to our customer success team to our executive leadership, we all come to work thinking about how to better connect brands with consumers in an increasingly digital world.

It means that we believe customers should come first in brands’ marketing and care efforts—including our own. We work with transformative marketers at the world’s best brands. We celebrate their successes and stay attuned to their needs and desires.

It means that we stay social together. Team lunches, group fitness sessions, and company-sponsored volunteer opportunities are just a few of the many ways that our team stays connected.

Khoros embodies cultural diversity through inclusivity and team engagement. Not only do we offer catered lunches and regular massage sessions, but we organise quarterly social experiences and team-building activities and fortnightly 'Lunch and Learn' sessions to find out about other teams and individual topics of interest.

We approach who we hire and how we work based on a set of core values that support our company vision, shape our culture, and reflect our core beliefs as an organisation.

We earn trust through our actions and attitudes—Our customers and colleagues trust us to follow through on our promises. Every day, we earn that trust by working hard, operating with transparency and positive intent, and delighting our customers with our best efforts. We do what we say we’re going to do, and we know our contributions are measured not only by what we deliver but how we deliver it.

We win and grow as one team—Our greatest strength is our people. We aim to attract and retain amazing people with curiosity and aptitude to tackle complex questions with a growth mindset. We are motivated to take risks, work hard and have fun together. Being part of our team means contributing to a supportive, collaborative environment. We high five each other when we win, and we pick each other up when we fall.

We listen, learn, and lead to help our customers succeed—With our combined expertise, we offer the market a deep knowledge in customer engagement that is unparalleled. We believe that being a leader means growing and evolving with our customers. One of our strongest competitive advantages is our ability to listen to our customers when they give us feedback and turn those insights into action. If our customers succeed, so do we.

 

Diversity and Inclusion

We're stronger when we're diverse

When we say everyone should feel included at work, we mean every single person. We’re stronger when we’re diverse, which means our business relies on having different voices and perspectives at the table. All backgrounds, national origins, races, religions, sexual orientations, ages, abilities, and family structures are welcome at Khoros.

Equality and Transparency

We're stronger when we're equal and transparent

We are committed to equal pay across the organization as well as advocating for equality in the communities where we live and work. This is the kind of work that is never “done”, and we believe we should be vocal about the progress we still need to make.

 

 

"I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros." -Kristine Lim, Associate Sales Engineer

"Even in an highly competitive sales role, I am continually supported and encouraged by my colleagues, my leadership and Khoros as a whole." -Heather Buckingham, RVP of Customer Sales

"The impact one can create in program management attracted me to this role and when I researched more in this area. I felt that my strong areas of skill will help me succeed in this role." -Bharath Prakash, Associate Program Manager

"After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love." -Sidney Gomez, Sales Engineer

"I enjoy engaging with the new hires and helping them grow. Also, the ability to build out sessions, trainings, and ongoing developement is awesome. I love more project-based work."  -Chris Hamborsky, Learning & Development

"Moving to the strategy enables me to interact directly with customers to better understand their most pressing questions related to customer engagement." -Justine Braun, Senior Analytics Strategist

Khoros Reviews

  • "Great"

    StarStarStarStarStar
    Former Employee - CSM
    Former Employee - CSM

    I worked at Khoros full-time

    Pros

    Fantastic place in which to work

    Cons

    No downside as far as I can tell

See All 219 Reviews

Khoros Photos

Khoros photo of: Khoros Engage
Khoros photo of: Khoros Engage
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Khoros photo of: Khoros Engage
Khoros photo of: coding
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Khoros Interviews

Experience

Experience
59%
12%
29%

Getting an Interview

Getting an Interview
56%
20%
9%
9
3
2
1

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Project Manager Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at Khoros (Austin, TX).

    Interview

    A few online tests before a phone interview with a recruiter, and then 3 video interviews- hiring manager, senior PMO team and senior management. Overall, a very good experience; total hiring process from first call to offer took ~6 weeks.

    Interview Questions

See All 110 Interviews

Khoros Awards & Accolades

  • 100 Best Places to Work in Austin, BuiltInAustin, 2019
  • Best Places to Work, Austin Business Journal, 2014
  • Best Places to Work(Large Category), Austin Business Journal, 2015
  • Best Places to Work, Austin Business Journal, 2016
  • Best Places to Work, Austin Business Journal, 2013
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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