Working at Kimpton Hotels & Restaurants | Glassdoor

Kimpton Hotels & Restaurants Overview

San Francisco, CA
5001 to 10000 employees
Company - Private
Travel & Tourism
$1 to $2 billion (USD) per year
Kimpton Hotels & Restaurants is a leading collection of boutique hotels and restaurants and the acknowledged industry pioneer that first introduced the boutique hotel concept. We operate a growing list of over 60 hotels and 70 restaurants, bars, and lounges ... Read more

Mission: At Kimpton, our shared mission is to make people's lives better through heartfelt human connections. It’s a level of emotional investment you won’t find elsewhere. It’s what drives all that we do, and it’s what inspires a ... Read more

Kimpton Hotels & Restaurants – Why Work For Us?

Just like Kimpton guests get lots of personal perks, Kimpton employees enjoy tons of thoughtful benefits, like:

  1. Competitive medical, dental, and vision plans (100% free preventative care)
  2. Generous vacation time, wellness days, and paid holidays (including your birthday)
  3. 6 weeks paid paternity/maternity leave*
  4. Bright Horizons Back-Up Care Advantage Program (child or elder care)
  5. Employee Assistance Program (when you need a little extra TLC)
  6. Life, short-term, and long-term disability insurance
  7. 401(k) Plan with Employer Matching Enhancement
  8. Wellness programs, such as smoking cessation and gym discounts
  9. Employee discount on hotel stays
  10. Pet insurance

Our work is personal. We help our employees become their best selves, both professionally and personally. To support continual growth and development, and building a successful hospitality career, Kimpton offers a number of learning opportunities through Kimpton University, our Mentorship Program, and our Managers In Training Program:

Kimpton University offers a selection of classroom courses, with core leadership classes for managers, and more than 30 online courses ranging from hotel and restaurant operations management, to Kimpton culture, and even self-insight. The idea is to help our Kimpton family grow as people, not just as workers. You’ll find classes on diversity and inclusion, wellness, stress management, positive employee relations, personal financial management, English as a second language, building trust at work and home, and work/life balance.

The Kimpton Mentorship Program is dedicated to building relationships and pairing you with mentors across properties, departments, and even regions to enhance your personal and professional growth. It’s meant to expose you to the bigger Kimpton family nationwide (now worldwide) and diverse hospitality jobs, while encouraging intra-company camaraderie and learning opportunities.

The Kimpton Manager in Training (MIT) Program offers a fast-tracked trajectory to become a Kimpton manager at select properties. MIT candidates spend 12 months in a hotel operations role learning the ropes. They develop leadership skills while also learning the technical side of various positions. Once fully steeped in Kimpton culture and the technical aspects of the position, they start leading shifts and being managers on duty. 

*For salaried managers only

We empower every employee to connect with people in their own unique and personal way, and to blaze their own hospitality career path. We’ve got the programs and tools to support our people, but we believe the path to becoming their best self is unscripted, beyond formulas and manuals. We trust our employees will figure it out, be creative, take chances, and find a genuine way to make guests feel at home. Our company culture thrives on this idea of self-leadership—where everyone takes ownership, is accountable for their own actions, and produces results—all while having a little fun.

We know that when people can be themselves at work, they shine. We seek and welcome lively, genuine people with diverse backgrounds, races, genders, talents, and experiences who care a great deal and bring a mix of creativity, passion, and determination.

This all makes for a work environment that’s a bit quirky, irreverent, exciting, uncommon, and downright exceptional. Guests feel it, and you’ll feel it, too.

Be Yourself

Who you are is who we are. So bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality. It’s those just-you qualities that make it more personal for you, and our guests.

The list of people we seek to understand, welcome, and celebrate is long and glorious. It includes people of all personalities, lifestyles, experiences, races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders. In fact, since our founding in San Francisco more than 30 years ago, we have been a longstanding supporter of the LGBTQ community. For our complete EEO policy click here.

Lead Yourself

We support you, and you support we. We trust you to give it your all, take initiative, do right when no one’s watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow, and continually improve at whatever you do.

You’ll find plenty of help, with programs, tools, and people dedicated to making your journey at Kimpton awesome, as long as you take the first step.

Make it Count

As long as we’re here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a heartfelt, human connections. That focus and passion gives our work meaning. What you do matters. You matter.

You won’t be punching a clock and counting the hours; you’ll be making it count one Kimpton moment at a time.

From the start, Kimpton’s extended core values are of human connection, heartfelt care, and diversity and inclusion with communities, causes, and values that have an impact far beyond our properties. Beginning with Bill’s early support for AIDS-related causes, we’ve taken a “do the right thing” approach to community involvement, forging partnerships focused on health and wellness, the environment, and individuality and diversity.

  • The Trevor Project: Kimpton’s longest-standing partnership, The Trevor Project is the leading national organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender, and questioning (LGBTQ) young people.
  • Pride Marches, HIV/AIDS Support Groups: Our individual hotels support activities in regional markets, such as Pride parades for the LGBT community and HIV/AIDS Support Groups that provide education, advocacy, and direct services for prevention and care of those confronting HIV in communities most vulnerable to the disease.
  • No Kid Hungry: The No Kid Hungry campaign aims to end childhood hunger in America by connecting kids in need with nutritious food, and teaching families how to cook healthy, affordable meals.
  • Chefs Cycle: Kimpton encourages restaurant staff to participate in this series of person-to-person fundraising bicycle endurance events, featuring award-winning chefs fighting hunger outside the kitchen.
  • The Movember Foundation: a global charity committed to men living happier, healthier, longer lives, funding more than 1,000 projects focusing on prostate cancer, testicular cancer, and suicide prevention.
  • Clean the World: Created in 2009 by a regular business traveler, Clean the World is committed to maintaining an environmentally and hygienically safe recycling process. They are the world’s first and only high-volume soap recycler.

Kimpton Hotels & Restaurants Reviews

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Kimpton Hotels & Restaurants CEO Mike 
94 Ratings
  • "Awesome Job"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Front Desk Agent/Staff Accountant in Salt Lake City, UT
    Current Employee - Front Desk Agent/Staff Accountant in Salt Lake City, UT
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than a year)


    - Most of the employees are like family to me. Really easy to build quality relationships with some really fantastic people.
    - Diversity in management. In the ~15 management positions at the Hotel, around 9 are women.
    - Very LGBTQ+ friendly. For a short period while I was at the front desk, none of the front desk staff were straight! We also celebrate Pride.
    -Discount at on location restaurant.
    - Pretty easy to get hotel rooms, at this property or other ones, for a good discount.
    - Monthly employee luncheons
    - Perks for undercover shoppers and peer-nominated regular awards.


    - Customer service jobs are utterly horrible. Kimpton's policy is to make the guests happy at any cost, and the cost is usually being yelled at for five minutes. Too much "reward" for bad behavior of guests.
    - Crazy hours. At the front desk, you have to become accustomed to wildly inconsistent shifts.
    - Very small team. It always felt understaffed at the Hotel Monaco.

    Advice to Management

    - Make a more formal initial training sequence for new hires.
    - Make it easier to hop around to different departments or have some cross-training available.

See All 308 Reviews

Kimpton Hotels & Restaurants Photos

Kimpton Hotels & Restaurants photo of: Kimpton Cardinal Hotel
Kimpton Hotels & Restaurants photo of: Kimpton Hotel Monaco - Portland
Kimpton Hotels & Restaurants photo of: The Kimpton Gray Hotel
Kimpton Hotels & Restaurants photo of: Kimpton Mason & Rook Hotel
Kimpton Hotels & Restaurants photo of: The Kimpton Goodland
Kimpton Hotels & Restaurants photo of: Geraldine's
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Kimpton Hotels & Restaurants Interviews



Getting an Interview

Getting an Interview





    Staff Accountant Interview

    Anonymous Interview Candidate in Washington, DC
    No Offer
    Positive Experience
    Easy Interview


    I applied online. I interviewed at Kimpton Hotels & Restaurants (Washington, DC) in June 2017.


    I applied online and got an email about two days later to schedule an phone interview. And it was about minutes.I was asked to give a self introduction, then asked about what do I know about their company. And the lady then talked about this position.

    Interview Questions

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Kimpton Hotels & Restaurants Awards & Accolades

  • 100 Best Companies to Work For, Fortune, 2017
  • 100 Best Companies to Work For, Fortune, 2016
  • Best Places to Work for LGBT Equality, Human Rights Campaign, 2016
  • 50 Best Workplaces for Diversity, Fortune, 2016
  • 100 Best Companies to Work For, Fortune, 2015
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