Mission: At Kimpton, our shared mission is to make people's lives better through heartfelt human connections. It’s a level of emotional investment you won’t find elsewhere. It’s what drives all that we do, and it’s what inspires a ...
Just like Kimpton guests get lots of personal perks, Kimpton employees enjoy tons of thoughtful benefits, like:
Our work is personal. We help our employees become their best selves, both professionally and personally. To support continual growth and development, and building a successful hospitality career, Kimpton offers a number of learning opportunities through Kimpton University, our Mentorship Program, and our Managers In Training Program:
Kimpton University offers a selection of classroom courses, with core leadership classes for managers, and more than 30 online courses ranging from hotel and restaurant operations management, to Kimpton culture, and even self-insight. The idea is to help our Kimpton family grow as people, not just as workers. You’ll find classes on diversity and inclusion, wellness, stress management, positive employee relations, personal financial management, English as a second language, building trust at work and home, and work/life balance.
The Kimpton Mentorship Program is dedicated to building relationships and pairing you with mentors across properties, departments, and even regions to enhance your personal and professional growth. It’s meant to expose you to the bigger Kimpton family nationwide (now worldwide) and diverse hospitality jobs, while encouraging intra-company camaraderie and learning opportunities.
The Kimpton Manager in Training (MIT) Program offers a fast-tracked trajectory to become a Kimpton manager at select properties. MIT candidates spend 12 months in a hotel operations role learning the ropes. They develop leadership skills while also learning the technical side of various positions. Once fully steeped in Kimpton culture and the technical aspects of the position, they start leading shifts and being managers on duty.
*For salaried managers only
We empower every employee to connect with people in their own unique and personal way, and to blaze their own hospitality career path. We’ve got the programs and tools to support our people, but we believe the path to becoming their best self is unscripted, beyond formulas and manuals. We trust our employees will figure it out, be creative, take chances, and find a genuine way to make guests feel at home. Our company culture thrives on this idea of self-leadership—where everyone takes ownership, is accountable for their own actions, and produces results—all while having a little fun.
We know that when people can be themselves at work, they shine. We seek and welcome lively, genuine people with diverse backgrounds, races, genders, talents, and experiences who care a great deal and bring a mix of creativity, passion, and determination.
This all makes for a work environment that’s a bit quirky, irreverent, exciting, uncommon, and downright exceptional. Guests feel it, and you’ll feel it, too.
Who you are is who we are. So bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality. It’s those just-you qualities that make it more personal for you, and our guests.
The list of people we seek to understand, welcome, and celebrate is long and glorious. It includes people of all personalities, lifestyles, experiences, races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders. In fact, since our founding in San Francisco more than 30 years ago, we have been a longstanding supporter of the LGBTQ community. For our complete EEO policy click here.
We support you, and you support we. We trust you to give it your all, take initiative, do right when no one’s watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow, and continually improve at whatever you do.
You’ll find plenty of help, with programs, tools, and people dedicated to making your journey at Kimpton awesome, as long as you take the first step.
Make it Count
As long as we’re here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a heartfelt, human connections. That focus and passion gives our work meaning. What you do matters. You matter.
You won’t be punching a clock and counting the hours; you’ll be making it count one Kimpton moment at a time.
From the start, Kimpton’s extended core values are of human connection, heartfelt care, and diversity and inclusion with communities, causes, and values that have an impact far beyond our properties. Beginning with Bill’s early support for AIDS-related causes, we’ve taken a “do the right thing” approach to community involvement, forging partnerships focused on health and wellness, the environment, and individuality and diversity.
I have been working at Kimpton Hotels & Restaurants full-time (More than a year)
- Most of the employees are like family to me. Really easy to build quality relationships with some really fantastic people.
- Diversity in management. In the ~15 management positions at the Hotel, around 9 are women.
- Very LGBTQ+ friendly. For a short period while I was at the front desk, none of the front desk staff were straight! We also celebrate Pride.
-Discount at on location restaurant.
- Pretty easy to get hotel rooms, at this property or other ones, for a good discount.
- Monthly employee luncheons
- Perks for undercover shoppers and peer-nominated regular awards.
- Customer service jobs are utterly horrible. Kimpton's policy is to make the guests happy at any cost, and the cost is usually being yelled at for five minutes. Too much "reward" for bad behavior of guests.
- Crazy hours. At the front desk, you have to become accustomed to wildly inconsistent shifts.
- Very small team. It always felt understaffed at the Hotel Monaco.
Advice to Management
- Make a more formal initial training sequence for new hires.
- Make it easier to hop around to different departments or have some cross-training available.
I applied online. I interviewed at Kimpton Hotels & Restaurants (Washington, DC) in June 2017.
I applied online and got an email about two days later to schedule an phone interview. And it was about minutes.I was asked to give a self introduction, then asked about what do I know about their company. And the lady then talked about this position.