Working at Kinetix Technology Services | Glassdoor

Kinetix Technology Services Overview

San Mateo, CA
1 to 50 employees
2004
Company - Private
IT Services
$5 to $10 million (USD) per year
Kinetix Technology Services is a rapidly growing, early-stage MSP supporting high-growth startups in the Bay Area and beyond. We provide CTO-level strategic planning and the cumulative knowledge of an entire team of IT pros whose goal is to find the best solution for our clients.

Mission: Our mission is to make every client into a raving fan by providing them with outstanding customer IT service, and to make every employee into a raving fan by accomplishing shared objectives, committing ourselves to training and development, and having fun with each other.

Kinetix Technology Services – Why Work For Us?


HOW WE DO IT

  • CUSTOMER-COMMITTED
    Ten years running and we’ve never lost a client to the competition
  • SERVICE-OBSESSED
    We’re not happy until you think we’re the best.
  • HIGHLY RESPONSIVE
    Thanks to 24-hour availability and aggressive service standards, you get what you need, when you need it.
  • GROWTH FOCUSED
    We pride ourselves on knowing your business needs before they’re needed.
  • PAY WHAT’S FAIR
    If you’re not happy with our service, you pay us what you think we earned.
  • ALWAYS EASY
    No contracts and a fixed monthly fee mean IT is hassle-free.

WHAT WE DO

HELP DESK

  • Procurement
  • User Support
  • End-point Security

NETWORK MANAGEMENT

  • Design, Installation, & Management
  • Network and Security
  • Emergency Response

SERVER MANAGEMENT

  • Server Infrastructure
  • Mission Critical Services
  • Server Performance Tuning

CLOUD SERVICES

  • Cloud Vendor Management & Integration
  • Infrastructure as a Service
  • Desktop as a Service

HAVE A GREAT TIME WORKING WITH FUN CO-WORKERS

" I think we do a good job of hiring people that share the company values and goals. I feel like everyone at Kinetix are good friends, both inside and outside the office, which is something I haven't seen at any other company I have worked at."

"I've been to other company outings and have always felt the need to still be uptight and super professional among 'coworkers'. But at Kinetix outings, I feel at ease to celebrate the hard work we all put in, among friends."

"Everyone gets along really well here. I spend a lot of weekends hanging out with Kinetix people."

PERKS

ROOM TO GROW

· Fully Stocked Kitchen

· Kegerator

· Catered Lunches

· Monthly Offsite Happy Hours

· Company Softball League

· Quarterly Employee Appreciation Events

· Annual Holiday Party

· Annual Camping Retreat

· 100% Coverage of Medical, Dental, and Vision Premiums

· Quarterly Profit Sharing

· Educational and Self Development Bonuses

· 401(K) Program

· $125 Monthly Cell Phone Reimbursement

· Monthly Bonus System

What Kristin Does

DIRECTOR OF FINANCE

Question: How do you start your day?

Answer: Breakfast – it’s the most important part of my morning. Then, if I didn’t set my Wunderlist the night before, I like to take a moment to layout a handful of top priorities for the day. After a quick run through my email and check on the procurement queue, I kick off with a couple hours focused on my to-do list.

Question: What is your day-to-day work like?

Answer: I try to dedicate half of my day to proactive, bigger picture work like improving profitability and finding ways to make our procurement and finance processes more efficient. The other half of my day is left for the routine stuff like reporting, managing AR, preparing our financials, etc.

Question: How would you summarize your job?

Answer: I manage finance and procurement.

Question: What do you like most about your job?

Answer: The variety of work and types of challenges keep me entertained and on my toes.


Office Life

TRUST & PRODUCTIVITY 

Question: How did you find Kinetix?

Answer: I was doing a pretty broad job search and when I interviewed for a position with Client Operations, I was excited to hear there was more room for growth than the initial job posting conveyed. With the promise of great learning and the possibility of turning my position into something that aligned more with my background and interests, I was hooked. They have stayed true to their word and I continue to find and explore new opportunities. 

Question: What would you tell your best friend about office life at Kinetix?

Answer: It’s experimental and full of independent and ambitious people who trust and like each other. This combination makes for a fun, motivating environment.

Question: What is the best new skill you’ve learned at Kinetix? 

Answer: My favorite new area of personal development has been in productivity. I thought I was pretty structured with my work before, but I’ve learned so many cool new tricks and habits that have helped me improve both my work and personal life. 

What Chris Does

DIRECTOR OF OPERATIONS 

Question: How do you start your day?

Answer: I like to start my day with a large cup of coffee and some headphones so I can catch up on everything before the day starts getting too crazy.

Question: How would you summarize your role?

Answer: My job is to make sure that clients are just as satisfied if not more satisfied with the one time projects we do as they are with our ongoing support services.

Question: What do you like most about your job?

Answer: The thing I like best about my job is that it is always changing. There are no two projects that are ever the same and each has its own requirements and issues that need to be solved. I really enjoy helping our clients find a unique solution that helps them do their own jobs in a more productive way.



Office Life  

NEW SKILLS

Question: What is the best new skill you’ve learned at Kinetix?

Answer: I’ve learned too many new skills to count. Aside from the technical skills that I’ve picked up, I think my favorite learning experiences have been the productivity training we do. I’ll be the first to tell you that before Kinetix I spent a lot more time than necessary trying to coordinate things in both my personal and professional life and this has helped me organize my life ten-fold!

Question: What has been your favorite company event?

Answer: My favorite company event was probably dodgeball. You never really know a person until they’re trying to take your head off with a rubber ball.

Question: What would you tell your best friend about office life at Kinetix?

Answer: I would tell them that the Kinetix office is a little bit of controlled chaos but in a good way. There’s a great energy here and it pushes everyone to bring their A game to the office every day.


What Max Does

RESPONSIVE SUPPORT TECHNICIAN 

Question: How do you start your day?

Answer: With a cup of coffee and light flirting with Chris.  

Question: How would you describe your day-to-day work? 

Answer: I troubleshoot issues that range anywhere between setting up a printer to fixing a network outage. I also serve as an escalation point for networking issues. 

Question: How would you summarize your job?

Answer: I am a Senior Responsive Support Technician specializing in network troubleshooting. I deal mostly with networking issues, projects, and escalations.

Question: What do you like most about your job?

Answer: I think the biggest thing that Kinetix provides me with is breadth of knowledge. We have 110+ clients, all with their own unique infrastructure, which means I am constantly working on and learning from 110+ different infrastructures. There are few places that can provide me with the diversity of clients and freedom to practice my troubleshooting skills.  

The other great thing about working here is that I never fear of making a mistake in the process of troubleshooting.  I tend to learn from trial and error and the general consensus from my fellow techs is that we all make mistakes in this career, and it's from mistakes that we have become so experienced.  

 

Office Life

LAID BACK ENVIRONMENT 

Question: Favorite Perk & Why?

Answer: Who likes catered lunch? This guy. We get lunch catered at least once a week, if not 2-3 times. For the days there is no catering, there’s lunch reimbursement…so dope.

Question: What is the best new skill you’ve learned at Kinetix?

Answer: Hands down best skill I’ve learned at Kinetix is how to completely break down huge problems into bite-sized portions.  It is a skill that is applicable to any situation, both at work and home. Being able to understand network infrastructures, how they’re built, how pieces of network equipment talk to each other across the Internet, and how to troubleshoot the issues that may occur.

I’ve also honed my skill of being able to make clients happy.  It’s a skill that really helps in this role, as we’re always dealing with people who are always at least a little irritated when they begin a conversation with you. The sooner you get them feeling happy, the sooner you can begin your troubleshooting; it’s a skill I consider invaluable.

Question: What is your favorite company event?

Answer: Definitely my first Christmas party at Kinetix. That was my 4th month at Kinetix, and it was the first time where I had no inhibitions partying with co-workers and managers. Deep down, I think we can all agree that our best events have been impromptu hangouts after work with plenty of booze.

Question: What would you tell your best friend about office life at Kinetix?

Answer: When I’m in the office, I don’t necessarily feel the need to be super professional. The environment is laid back, and unless we’re doing something client facing, we tend to not take ourselves too seriously. It definitely has that start-up vibe with the free snacks/beverages and ping pong table, but then we buckle down to get work done. I couldn’t ask for a better team. We’re all very supportive of each other’s goals and help each other in every way possible.

With that being said, if your goal is to better your skills and grow at a rapid rate, Kinetix is the place for you. We learn new skills every day on the job, and our managers provide very clear career paths that outline milestones that directly correspond with our career goals.  The consistent push for being better will keep you on your A-game, and every day is hugely rewarding.

Kinetix Technology Services Reviews

3.1
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Recommend to a friend
Approve of CEO
Kinetix Technology Services CEO Pratap Mukherjee
Pratap Mukherjee
30 Ratings
  • Helpful (6)

    "Awesome employer who cares!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in San Mateo, CA
    Current Employee - Employee in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kinetix Technology Services full-time (Less than a year)

    Pros

    -Exceptional personal development perks including customized career development plans, paid time off for studying, certification bonuses and funding for all learning.

    -Awesome management team that truly cares about employees. Management is not afraid to stand up for techs and will turn away abusive clients (money) in return for increased happiness. Who does that?!

    - Kinetix takes an impossible and notoriously difficult industry, IT managed services, and is striving to make it fun, engaging and with a focus on learning and personal development. Not an easy task and I havent seen this done by anyone else in the industry.

    -Upfront feedback system. If you are making mistakes Kinetix will work with you to find a solution. From what I understand, making multiple, repeat mistakes can send underperformers down an objective and documented exit process.

    I cant count the number of improvements I have made in my life since I have started working here. I am night and day a better person and have jumpstarted my IT career.

    Cons

    -This truly is an environment for productive, focused and elite IT professionals. Those that are unable to manage their priorities and communicate go down in flames. The only drawback is that there will always be a handful of employees that make it through the recruiting process and fit into the later bucket.

    Advice to Management

    Continue to invest in automation and tools to further empower employees

See All 33 Reviews

Kinetix Technology Services Photos

Kinetix Technology Services photo of: Kinetix Technology Service's Office
Kinetix Technology Services photo of: Favorite Sports Team Day
Kinetix Technology Services photo of: Escape Room
Kinetix Technology Services photo of: Pajama Day
Kinetix Technology Services photo of: Go-Kart Racing
Kinetix Technology Services photo of: Kinetix Car
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Kinetix Technology Services Interviews

Experience

Experience
34%
8%
58%

Getting an Interview

Getting an Interview
91%
9%

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    IT Support Engineer Interview

    Anonymous Interview Candidate in Greensboro, NC
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Kinetix Technology Services (Greensboro, NC) in May 2017.

    Interview

    I first got an email to explore the Kinetix culture with the link to their website.
    Then they asked me to give answers to the following questions
    Based on what you read, please answer the following questions:

    Interview Questions

    • - What did you read that seems the most exciting about working here and why?   Answer Question
    • - Please list one specific example of a time when you went above and beyond to make a client into raving fan of your work.   Answer Question
    • - What is one good habit and one bad habit you have?   Answer Question
    • - Please list two specific examples of how you have improved yourself in IT outside of your regular jobs.   Answer Question
See All 12 Interviews

Kinetix Technology Services Awards & Accolades

  • 100 Fastest-Growing Private Companies, San Francisco Business Times, 2014
  • Best Places to Work, San Francisco Business Times, 2015
  • 100 Fastest-Growing Private Companies, San Francisco Business Times, 2012
  • Fast 100: Fastest Growing Private Companies, San Francisco Business Times, 2013
  • 100 Fastest Growing Private Companies(Bay Area), San Francisco Business Times, 2015
See More

Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Work at Kinetix Technology Services? Share Your Experiences

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