Working at Kura | Glassdoor

Kura Overview

Glasgow, Scotland (UK)
1001 to 5000 employees
2015
Company - Private
Business Services
$10 to $25 million (USD) per year
Unknown
Kura is a market leading provider of outsourced contact centre services and software solutions for a number of the UK’s most successful brands. We provide award winning people and technology solutions that enable our clients to provide great service and grow their ... Read more

Kura Reviews

2.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Kura Managing Director Brian Bannatyne
Brian Bannatyne
15 Ratings
  • "No progression and useless management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Former Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kura full-time (Less than a year)

    Pros

    If you have no soul, dont care how your spoken to or if your dating/seeing a manager then you'll go far, otherwise you'll stay as an advisor forever

    Cons

    - Management don't care about you, all they care about is stats
    - No progression unless you are dating/seeing management
    - No work / life balance
    - You get a ROC (Record of Conversation) for the smallest of things
    - No support from managers
    - Revolving Door, went through 5 managers in space of 6 months
    - Avoid, Avoid, Avoid

    Advice to Management

    Dissolve the company, and give up. Your a company that apparently work on "Values" tell me where your values actually come into play when you work in that place.

See All 36 Reviews

Kura Interviews

Experience

Experience
50%
0%
50%

Getting an Interview

Getting an Interview
75%
12%
12%

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Advisor Interview

    Anonymous Employee in Glasgow, Scotland (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Kura (Glasgow, Scotland (UK)).

    Interview

    Sent through my CV through Indeed and heard back within a few days. I then had a phone call with one of the recruitment team who gave me a lot of in depth information about the role and the organisation I'd be working for. She then scheduled me in for a telephone interview. The telephone interview was pretty standard, asking questions such as why I wanted to work for Kura, what I thought the role involved ect., I was then invited to an assessment day, which was a week in advance, of signing paperwork and trying some roleplay. They also tested my maths, grammar, and fact checking skills. The next day I heard back from them.

    Interview Questions

See All 8 Interviews

Kura Awards & Accolades

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