Kustomer Overview

  • www.kustomer.com
  • New York, NY
  • 51 to 200 Employees
  • 2015
  • Company - Private
  • Enterprise Software & Network Solutions
  • Unknown / Non-Applicable

CompetitorsZendesk, Salesforce, Oracle
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Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a ...
Mission: Perfecting customer experiences.

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Kustomer Reviews

4.0
73%
Recommend to a Friend
77%
Approve of CEO
Brad Birnbaum
Brad Birnbaum
69 Ratings
5.0
Current Employee, more than 1 year

"Very cool company to work for"

Feb 19, 2022 - Implementations Engineer in New York, NY
Recommends
Positive Outlook
Approves of CEO

Pros

The team is incredible and there's a lot of support from everyone.
You can also grow and change teams easily if your skills meet the proper requirements.

Cons

It is important to make sure your manager have the power of ability to help you in challenging situations in the company
See All 86 Reviews

Diversity & Inclusion at Kustomer

3.6
(29 Reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Kustomer Reviews and are not edited or altered.

How is diversity at Kustomer?

...There is barely any diversity in the company and there are higher level managers who make discriminatory comments and jokes to team members due to their origins, nationality, accents, etc....Read More

Read 4 more responses

Kustomer Photos

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Kustomer Interviews

Experience
Positive56%
Negative23%
Neutral21%
Getting an Interview
Applied online68%
Recruiter11%
Employee Referral11%
Difficulty
2.9
Average
HardAverageEasy

  1. Technical Recruiter Interview

    Anonymous Employee in New York, NY
    No Offer
    Negative Experience
    Average Interview
    Application

    I applied online. The process took 4 weeks. I interviewed at Kustomer (New York, NY)

    Interview

    The overall interview process lasted a whole month.

    1) Phone screen with Recruiter
    2) Zoom call with VP of People
    *take home assignment*
    3) Another zoom call with VP of Talent
    4) Final zoom with two members of Talent

    Didn’t get an offer and was told it was because they didn’t have the time nor budget to train me… not sure why they couldn’t have ruled me out during the initial screening instead of wasting my time. I found this to be the worst company interview process I’ve gone through. I don’t think people here realize the amount of time that goes into interviewing/ prepping and having to make time during our day to fit their schedule.

    Word of advice:
    I get you’re trying to find the right people for the company, but try to condense the interview process… and maybe don’t give me false hope or waste their time.
    Interview

    Why am I looking to leave my current company

    Answer Question

See All 43 interviews

Company Updates

July 17, 2019
Interested in joining our technology team? Learn more about what we’re working on, and take a look at our open roles here: http://glassdoor.com/slink.htm?key=vMtVp
Shared image - Prepare for impact: How 4 NYC tech leaders drive innovation
Prepare for impact: How 4 NYC tech leaders drive innovation
glassdoor.com
June 6, 2019
Our Talent Acquisition Lead Justin Curtis reflects on Pride Month and the importance of human, personable interactions at Kustomer: http://glassdoor.com/slink.htm?key=vMBA0
Shared image - Happy Pride Month | Kustomer Blog
Happy Pride Month | Kustomer Blog
glassdoor.com

Kustomer Awards & Accolades

Let us know if we're missing any workplace or industry recognition

Pledges & Certifications

  • Tech Hiring Commitment

    Helping to train, hire and promote more technology workers

Popular Careers with Kustomer Job Seekers

JobsSalariesInterviews

Kustomer FAQ

(29 Questions)

All answers shown come directly from Kustomer Reviews and are not edited or altered.

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What are perks and other benefits like at Kustomer?

...term success; 4) even though the company runs like a series B company, pay and benefits are commensurate with a later stage startup; 5) company is good for the resume given it is now a unicorn; 6) some of the executives are incredibly talented and individually they are all really nice people to interact with....

May 18, 2021

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