I have been working at LRES full-time
On the associate level it is about teamwork and working toward a common goal, great customer service. From the department manager level down there are no egos and people are treated with respect.
The problem with LRES is some of the executive management. There is a real feeling that they could care less about the people who do the day to day work. They give lip service like they care but actions speak louder. This past year they were focused on acquisition in what they say is an attempt to diversify to make the company stronger, that may be so but in reality all it did was leave the people in the main office feeling like the first wife whose husband was now focused on courting the younger and prettier new sister wife. Meanwhile there are people who are struggling to pay their bills because people dealt with a lower hourly rate and infrequent raises in exchange for what used to be regular bonuses paid. The management says that these bonuses were always discretionary but after many years of them being paid regularly to have them stop was a bit of a shock to the system. Now that the season of acquisition seems to be over people were looking forward to the possibility of the bonus coming back and the stress and pressure to keep their heads above water might let up a little. Then we find out nope, fooled again. Now the executive management thinks that what is needed is a "Starbuck's like open kitchen" and a remodel of the main office. Pretty sure I have not heard one person say, hey this office we sit in all day sure sucks, let me give up my potential bonus money (and who know maybe the possibility of a raise) in exchange for some new carpet, paint and stainless steel refrigerators. I think most of us can deal with the office how it looks now if it meant we could pay a couple of more bills on time every month. Even if you want to make the argument that it is for the benefit of visiting clients, in reality that happens very infrequently, and those who do rarely see anything other than a conference room anyway. Is LRES the worst place to work? No, not by far. There are definitely some great things about the people and it has the potential to be great. What is needed are executives who don't just say they care about their employees but ones whose actions show they do.
Advice to Management
Get better in touch with your employees. Let them know in tangible ways that the effort they put in, day in and day out matters. Plaques and pats on the back are great, but they don't feed families. If you want your employees to "run through brick walls" for your customers, let them know you are willing to "run through brick walls" for them. I know businesses exist to make money, and I support that 100%, but be mindful of the people who help you get there. Yeah you can always hire another temp to do a job when someone leaves for better pay but the temp won't want to give everything they have to make your company better the way people who have put in time and effort to build something do. Be the company that your employees want to do business with and you become the company that your clients and vendors want to do business with. Then LRES will be truly as great as the principals on the little red cards.
Overall, it was a pleasant experience. Colleen is very professional. Felt the pay was below standard. Similar positions in the market pay higher wages. The company appears to be strong at first sight, but speaking with their associates tells a different story. The vibe I got was that there is a big disconnect between the executives and staff.
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