LUSH North America Career Overview | Glassdoor

LUSH North America Overview

Vancouver, BC (Canada)
1001 to 5000 employees
Company - Private
Beauty & Personal Accessories Stores
Unknown / Non-Applicable
Lush is an international retailer of fresh handmade cosmetics that is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a fun &; funky store atmosphere. We are ... Read more

Mission: We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics.

We invent our own products and fragrances.

We believe in buying ingredients only from companies that do not ... Read more

Glassdoor Awards

Best Places to Interview: 2017 (#8)

Company Updates

  • Topping the 2017 Best Midsize Employers List this year is Lush, a retail cosmetics and personal care products company that operates 200 locations in the United States but is headquartered in Poole, U.K.

    America's Best Midsize Employers, 2017

    Each year, FORBES seeks to discover which companies operating in the U.S. today are best at making their employees feel happy, inspired, and well-compensated. We round up the top 800 in a ranking we call our "Best Employers."

  • Padriac Ryan, Lush's Talent Resource Recruiter (North American Head Office)
    wrote an informative piece titled 'Resumes are all the same....but different' on the what recruiters look for.

    How does yours measure up?

    Resumes are all the same...but different

    Did you ever try to write your signature with your left and right hand and see what happens? You'll be surprised at the results. At Lush, we recently held a series of workshops for our seasonal manufacturing staff, who wanted to better their resume writing skills and learn how to develop a kick-ass application.

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LUSH North America – Why Work For Us?

In a world where you could work anywhere, why choose Lush?

Working here is always an adventure. Whether you’re a part-time sales ambassador, a manager on our manufacturing team or a financial analyst, the culture of our company flows through every area of the business. We work hard because we believe in the beauty and effectiveness of our fresh handmade products, and we’re thrilled to be helping people, animals and the planet with everything we do.

Taking care

We believe in paying our staff members a competitive wage and rewarding outstanding results with a strong bonus structure. We provide all full-time employees with a comprehensive health benefits package and promote a healthy and sustainable lifestyle with subsidized transit passes and a corporate gym membership for employees located in the Vancouver and Toronto areas. In the United States, we’re proud to offer a one-year paid maternity leave for employees after five years of employment.

Career growth

Across all areas of our business, there’s a strong potential for internal promotion and the chance to develop your skills in specialized project teams and roles. In each of our retail shops for example, there are specialized roles supporting our Charity Pot, sustainability and visual merchandising teams.

Retail managers clearing Microtrash with Los Padres Forestwatch

Retail managers clearing Microtrash with Los Padres Forestwatch

Charitable giving (and doing)

We’re a campaigning company and use our voices to stand up for the causes that mean the most to us. We've donated millions of dollars to hundreds of organizations at home and abroad through our Charity Pot program. We actively speak out against animal testing while supporting the development of alternatives with the annual Lush Prize, and are helping to fund sustainable permaculture projects across the globe.

Charitable giving is at the heart of our business, and we provide opportunities for all employees to experience it firsthand. Every staff member gets paid hours to participate in charity events like a local beach cleanup, and we offer international employee volunteer trips each year to destinations like Tanzania, Mexico and Cambodia.

The perks

Working with us has some pretty serious perks. For starters, a 50% discount on all our fresh handmade products will ensure you’ve always got a healthy Lush stash in your bathroom! Several times a year, we also offer staff sales that benefit fellow staff members in need or local charities.

Our planning and events team puts together two large company parties per year in our Vancouver and Toronto hubs, plus there are always teambuilding events happening at the local shop level across North America.

If all that hasn’t convinced you that Lush is a fabulous place to work, we’ve also been recognized as a best employer in both Canada and the United States—certifications that make us incredibly proud because they’re based on our own employees’ feedback.

So what are you waiting for?

Take a look at our current opportunities,

or follow Lush Careers on Twitter, Facebook and LinkedIn.

Vancouver Headquarters

Since 1996, Lush HQ has made Vancouver its home, and it’s where the first Lush store opened in North America. To this day, our Vancouver headquarters continues to be the main home for all things Lush, but Toronto is also home to our satellite office, where a few of our teams call home.

Located just steps from public transit and bike routes, our Vancouver offices are a cinch to get to whether you’re travelling from downtown or even outside of the city. Inside this open-concept building, you’ll find reclaimed wood furnishings, bright open workspaces and rooms where you can share ideas and plan for the future, as well as a bike room, showers, permaculture garden and a gym three minutes up the road, where you can put your corporate gym membership to good use.

There are several buildings that make up our head office in Vancouver. A quick bike ride or walk easily takes you from building to building, where you’ll find:

- Brand Communications, which is comprised of internal communications, public relations, ecommerce, designers, content creators, training, and photo/video.

- Manufacturing Support, which is comprised of buying, item setup, production planning support, compliance, freight, and procurement.

- Manufacturing, which includes managers, managers-in-training, compounders, production assistants, and inventory control specialists.

- Finance, real estate, profit, and payroll.

- Woodshop, where staff build many of the shelves and furniture you find in our shops and offices.

- Distribution center, where items are packaged and shipped out to shops and customers.

- Store design, visual merchandising and product allocation 

So what are you waiting for?

Take a look at our current opportunities,

or follow Lush Careers on Twitter, Facebook and LinkedIn.

Brand Communications staff at work


Manufacturing Centres 

Vancouver, British Columbia  and Etobicoke, Ontario  

Our manufacturing employees create fabulous, top quality Lush products in our Rooms, ensuring they get to the stores ready for eager customers and shop staff. Each Lush Manufacturing “Room” is responsible for a specific product line. As a Lush room employee, you must possess a genuine love of our products and a desire to take a hands–on approach to our handmade products. It’s kind of like working in a giant kitchen: fresh fruit, barrels of lavender water and seaweed, shelves of essential oils. We promise you won’t find a better smelling factory.

There are generally five positions in the Lush Rooms: Room Manager, Manager–in–Training, Compounder, Team Lead, and Production Assistant. Manufacturing and Distribution facilities are located in Vancouver, BC and Etobicoke, ON. The development program at our manufacturing facility creates mini–management teams and the ability to grow both as a leader and to diversify in compounding by moving Room to Room. We also have support positions in Buying, Forecasting, Training, and Finance. There are also endless possibilities for advancement within LUSH's ever–growing business, and unique experiences not found with any other manufacturer! 

So what are you waiting for?

Take a look at our current opportunities,

or follow Lush Careers on Twitter, Facebook and LinkedIn.

Retail Stores-  

There are four positions in the LUSH Shop: Shop Manager, Manager–in–Training (for mid–high volume shops), Floor Leader, and Sales Ambassador. We work hard to bring the best experience to both our customers and employees.

We're valued by offering competitive wages, an unbelievable bonus scheme, comprehensive health and dental benefits for management, not to mention an amazing discount program (50% retail).

There are also endless possibilities for advancement within LUSH's ever–growing business, our retail shops are supported by our Retail Support Team, a group of highly–skilled former Shop Managers dedicated to improving the retail business in a variety of capacities across North America. We only staff these positions from within our store base and they include: Recruiting, Training, New Shop Opening, and Sales Support. It’s important to our retail business that we grow from within and everyone has the experience of working in a shop.


So what are you waiting for?

Take a look at our current opportunities,

or follow Lush Careers on Twitter, Facebook and LinkedIn.

Lush Spas 
Come work for one of our LUSH North American spas in New York City or Philadelphia!
Our traditional English spas are the ultimate LUSH experience with eight unique treatments that are as fresh and handmade as our products. Surrender yourself to an experience that lifts you up, takes you on a beautiful journey and then sets you back on earth feeling serene and radiant.

LUSH North America Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
LUSH North America CEO & President Mark Wolverton
Mark Wolverton
143 Ratings
  • "Sales Associate"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA
    Positive Outlook
    Approves of CEO

    I worked at LUSH North America (More than 3 years)


    Great perks of 50% off and smells nice


    long standing hours and sometimes weird customers because of downtown location

    Advice to Management

    get a security personnel for stores not in mall

See All 664 Reviews

LUSH North America Photos

LUSH North America photo of: Lush Life
LUSH North America photo of: Freshly Made
LUSH North America photo of: Lush Life: Home Office
LUSH North America photo of: Lush Life
LUSH North America photo of: Lush Life: Retail
LUSH North America photo of: Learning and growing
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LUSH North America Interviews



Getting an Interview

Getting an Interview





    Retail Salesperson Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview


    A group interview, followed up by asking for references and then a one-on-one interview with a manager. Many candidates showed up to the group interview, and I think they only selected about a fifth of us for next steps. Based on who was hired from the group interview, it was clear managers were looking for enthusiasm about the brand and products, and very outgoing personalities.

    Interview Questions

See All 298 Interviews

LUSH North America Awards & Accolades

  • Best employer in Canada and US, AON Hewitt, 2016

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