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LV= Overview

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Website www.lv.com
Headquarters Bournemouth, United Kingdom
Size 5001 to 10000 Employees
Founded 1843
Type Other Organization
Industry Insurance
Revenue Unknown / Non-Applicable
Competitors Unknown
LV= employs 6,000 people and serves over 5.5 million customers with a range of financial products. We are the UK’s largest friendly society and a leading financial mutual.

When we started in 1843 our goal was to give financial security to more than ... More

Mission: Our goal of growing member value is underpinned by our vision: to be Britain’s best loved insurer. We believe that developing products of benefit for our customers and offering a high quality of service will translate into enhanced profitability for our members.

LV= Reviews

Rating Trends
Recommend to a friend
Approve of CEO
LV= Group Chief Executive Mike Rogers
Mike Rogers
25 Ratings
  • Working at LV=

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bournemouth, England (UK)
    Current Employee - Anonymous Employee in Bournemouth, England (UK)
    Positive Outlook
    Approves of CEO


    LV= is a great place to work and i believe this is down to the company values. All employees are not only hired because of their previous experience, skillset or technical expertise, but they are also assessed against the values and behaviours of LV= therefore making sure that the great culture and environment is maintained. There is a genuine focus on work/life balance and managers are supportive, flexible and understanding.


    Although LV= is a big company with opportunities to grow your career, internal promotions may not be as competitive (salary wise) as other companies offer for the same role.

    Advice to Management

    Keep up the fantastic work in supporting, coaching, developing existing employees and value internal talent to retain employees.

LV= Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. Helpful (1)  

    Customer Representative Interview

    Anonymous Interview Candidate in Bristol, England (UK)
    No Offer
    Negative Experience
    Difficult Interview


    I applied online. The process took 2 weeks. I interviewed at LV= (Bristol, England (UK)) in August 2015.


    I, for one, had to wait 40 minutes until someone came to collect me. They proceeded to blame this on someone "failing to communicate" that I was there. So eventually, I was taken upstairs and asked some basic competency questions, along with the hideously awkward "so how long would you work in this role before moving to the next position?". Despite not even working there I still had to give them a specific amount of time, which to me sounds totally ridiculous! Furthermore, to add to the rising levels of insanity at this location, I was informed that, if successful, I'd have to wait 2 years for a parking space. It ws further explained that until one became available it was a free for all, and I'd have to park in front of someone's house and walk in. Hideously disorganised, and felt more like an interrogation than an interview. I can't say I was disappointed when I wasn't offered the job!

    Interview Questions

    • Can you think of a time you've dealt with a difficult customer?   Answer Question
    • Can you think of a time you've used your own initiative?   Answer Question
    • Why do you want to work here? Is it because of you interest in insurance or LV as a company?   Answer Question
    • If you progress in the role, how long would you want to stay in the position? (honestly have no idea what the right answer is here)   Answer Question

Company Updates

  • Do you love BBQ's or Baking? Our lovely LV= people received either a white apron with ‘I (heart) Baking’ or a black apron with ‘I (heart) BBQ’ courtesy of LV=. Here is a picture of some of our people in our Bournemouth office modeling their aprons.

  • LV= From Business Clerk to Practice Manager for our Chief Technical Office….read about Louise’s amazing career with LV= and how she is helping to make great things happen in technology at LV= http://glassdoor.com/slink.htm?key=vITWE

    Working together to make great things happen in technology

    I've been working at LV= for 26 years and an incredible amount has changed in that time. When I started here as a Business Clerk, it was a completely different business and I was responsible for application processing. I'd joined the organisation because it was local and clearly had a commercial approach underpinned by a strong customer service ethos.

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