Product and customer loyalty. Some old employees "those who are left" help keep the seams from ripping.
When Lake was lead by the father and son team "Jack and Bob" Lake was a dynamic company. and dominated the market. Once the son left the business the sales direction struggled, they never really recovered. Now the daughter runs the business, she nice and sweet but doesn't belong at the helm.
Advice to Management
Hire someone who knows how to lead the company.
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