—30+ days ago
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Our founder was an adventurer. He was a competitive sailor. A free spirit with a heart to explore the unchallenged.
His entrepreneurial spirit led him to start Lands’ End – and this spirit continues today. While we thrive on pursuing new frontiers, we remain grounded in who we are. Our environment and our products may change but how we go about doing business and working with our customer does not.
From the beginning, our founder Gary Comer stressed that doing business well is built on one thing – relationships: building them, respecting them, maintaining them.
“Think one customer at a time and take care of each one the best way you can.”
His honest commitment to treating people right has turned generations of Lands’ End customers into true friends and family.
The same is true for the people who comprise Lands’ End. Sharing a common goal of offering the unexpected – an edge over our competition – people choose to join Lands’ End because of the people who work here. They are talented. They are fun. They care. We aren’t perfect, but that doesn’t stop us from striving for the best on a daily basis.
A lot of things have changed since Lands' End opened its doors in 1963. Our core beliefs haven't. We still only sell things we believe in. We always unconditionally guarantee every item we offer. We'll never stop treating our customers like family or putting our whole hearts into answering their needs.
We also care for our employees with policies that encourage wellness, volunteerism and a healthy work/life balance. It's a way of doing things that's uniquely Lands' End. And it boils down to two words that mean the world to us: Guaranteed. Period.®
In 1984, our founder Gary Comer wrote an article for the summer catalog. He called it "The Principles of Doing Business." Those ideals still guide our business practices today:
1. We believe that serving our customer serves all of us. Everyone here understands that concept. Our customer care specialists are trained to know our products, and to be friendly and helpful. They are empowered to take all the time necessary to take care of our customers.
2. Real value is a cornerstone of our brand. We price products fairly and honestly. We operate efficiently, and build relationships with manufacturers who have proven they are skilled, cost conscious, efficient and socially responsible.
3. We are passionate about quality. We do everything we can to make our products better. We continually improve fabrics and construction details, and never reduce the quality of a product to make it cheaper.
4. We are a community dedicated to creating new ways of connecting. We consider customers and employees our heartland and seek to engage them in an ongoing conversation that encourages feedback. That's why when you call, click or visit Lands' End, it's a little like coming home.
5. We operate with integrity from the inside out, so employees and partners can be crystal clear about our philosophy of doing business, goals for the future and expectations for success. Everyone here is accountable for his or her decisions under this guiding principle. The result? An engaged workforce that delivers added value to the customer (and the bottom line).
6. We accept any return for any reason, at any time. Our products are guaranteed. No fine print. No arguments. We mean exactly what we say: Guaranteed. Period.®
Our employees believe strongly in giving back to the community. So our company focuses on the programs and issues Lands’ End employees care about most. And they care a lot.
Their passion means our company supports a number of community events‚ local churches‚ veterans’ organizations‚ homeless shelters and more. We’ve built homes, donated equipment to schools and scrap fabrics to charitable quilters. We match our employees’ fundraising efforts‚ and we’ve cast Humane Society dogs in our catalog shoots to highlight the benefits of adoption.
Lands’ End even helps employees connect with volunteer opportunities in their hometowns‚ and we honor the time they give with our matching contributions program.
Lands’ End regularly donates nearly $5 million of new and used merchandise each year to local and global nonprofit organizations. This is especially true when natural disasters strike in the United States and around the world. Acting as a company‚ we readily deliver in-kind contributions of clothing wherever it’s needed. Acting as a community‚ our employees often come together to do even more.
When Hurricane Sandy hit the northeast, Lands’ End partnered with the American Red Cross to deliver a 53-foot truck filled with winter weather items. We collected 4‚500 pairs of shoes for Haiti earthquake victims through the nonprofit organization Soles4Souls. And when earthquakes and a tsunami struck Japan‚ Lands’ End employees around the world raised money and worked together to send victims clothes and blankets‚ paper goods and drinking water.
We often partner and sponsor with local and national not-for-profit organizations to raise awareness of important issues‚ do some collective good and help people in need. Many of these relationships go back for years‚ reflecting our employees’ deep commitment to challenges like education‚ the environment‚ homelessness and more.
In 2010, Lands’ End became the key sponsor of the Clean Lakes Festival. We fund school wish lists at DonorsChoose.org‚ and have a long-standing connection to the Hodan Center of Mineral Point‚ Wisconsin‚ which provides support and work for disabled adults.
Our international offices also give back to in their communities‚ donating to dozens of charitable organizations. Lands’ End Germany supports the Susan G. Komen: Race for the Cure‚ providing T-shirts and caps for survivors and sponsoring a sand-sculpting competition for kids near the racing route. While our UK office sends clothing to children in Uganda and Romania‚ and supports Rutland Friends of Cancer‚ British Red Cross and the Heart Foundation.
What's it like to be a Lands' End employee? Consider the personal services we offer, like dry cleaning pickups and an on-site market to make eating fresh easy. Or our quirky traditions, including lunchtime concerts, a corporate pumpkin patch and our annual bash, the Lands' End Jam. And don't forget the practical pluses, like emergency child care and on-site medical facilities.
Add it all up, and one thing is clear: Lands' End is committed to helping employees enjoy a rewarding, well-balanced life.
At the center of this commitment: the Comer Center. This multimillion-dollar fitness complex gives Lands' End employees, retirees and their families access to dozens of programs—from nutrition and CPR training, basketball and swimming to knitting classes, prenatal care and martial arts.
Over the last 23 years, the Comer Center has furthered our preventative health initiatives, boosted employee morale and productivity, and even helped to stabilize our employees' health care costs. It's also an invaluable part of our culture and community.
Our people know how to pull together. Take our internal care program, Making Wishes Come True. It grants employee wishes throughout the year, through the help of department fundraisers and employee donations.
And when emergencies leave our fellow employees in need—as when recent flooding left 100 Reedsburg, Wisconsin, employees stranded—you can count on an immediate, company-wide response. Well, that and care packages.
I have been working at Lands' End full-time (More than a year)
New CEO looks promising and company finally has a focused vision for future growth. Work life balance, team leads/managers are great to work for. Lots of learning opportunities, interesting and challenging work (in a good way). Half-day Friday's in summer (if u make up the hours during the week)
High turnover. Retail is struggling across the industry. Cross team communication is very bad and causes friction when requests regularly come down the pipe last minute.
Advice to Management
Ive not experienced it directly but Ive heard of problems with some managers/team leads. Train managers to be genuine and good leaders and not play favorites, be petty and only do things only in the interest of office politics. Improve continuing educational opportunities.
I applied online. I interviewed at Lands' End (Madison, WI) in May 2017.
I was first contacted by a Recruiter based in NYC (as am I) via email. We scheduled a phone interview for a Tuesday and I sent her work samples before the call for her to take a look at. She was super personable and laid back during the phone interview, but professional at the same time. We spoke of what the Hiring Manager was looking for in work samples, so I tweaked a few things and sent back to her that evening. She got back to me the next day (Wednesday) and said they would have a project ready for me to complete by the end of the week. I was sent the project from the Hiring Manager that Friday as promised.
The Recruiter touched base with me that following Monday to make sure all was good, and I told her I expected to submit the project Wednesday evening. I submitted it late Wednesday evening and was contacted early the next morning about setting up my trip to WI for the on site interview.
I worked with another HR manager in WI to set up my trip. We worked out dates as well as how long I wanted to be there. I requested 2 nights and to come in the day prior to have time in Madison. I even got to choose my NYC airport (trust me, it matters). Everything was accommodated easily and I was sent all proper paper work. HR Manager said by the end of the next week she would sent me maps and a schedule. She followed up with that.
I got an email the week before from the Recruiter letting me know they were excited to have me coming and let her know if I had questions or needed anything.
As for the on site visit: I was greeted by the HR team member I had scheduled my trip with. I was put into a comfortable room outside her office where I would meet with everyone. Before coming I was sent a schedule for the day and I met with several designers and team members individually at a set time. I think this was super important and helpful as I really got a feel for each person on the team. It was also nice to be able to get comfortable and set up in once place. I met with everyone on the schedule and everything went on time. I was really able to get a feel for the company, the specific team I'd be on, and how it worked. I also left knowing exactly what they were looking for. I was then given a tour of the Comer center (which is great)
I left the campus on time and really feeling great about the experience and everyone I met. Everyone was really willing to talk to me not only about the job and the work, but the personal aspects of relocating and living in Madison.
The original Recruiter followed up with me that afternoon and we set a time to speak in the morning. We discussed how it went and she said she would be putting the offer in for review. This was Wednesday. The following Thursday I had my official offer letter from them. She did keep in touch with me that entire week in between- as it took slightly longer than she expected.
I am now in the process of the relocation and working with the Relocation company. So far, all is going well.
Overall the Lands End interview process was great. I felt compelled to write this review because I have encountered so many unprofessional and negative Recruiter or interview experiences lately, and I know others are as well.
I'm hoping this will help anyone that may consider Lands End, especially anyone that would potentially relocate from NY or another city. Also, Madison is really cool!
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