Working at Lands' End | Glassdoor

Lands' End Overview

Dodgeville, WI
5001 to 10000 employees
1963
Company - Public (LE)
Department, Clothing, & Shoe Stores
$1 to $2 billion (USD) per year
Lands’ End® is a classic American lifestyle brand with a passion for quality, legendary service, real value and a simple two-word promise to stand behind everything it sells: Guaranteed. Period.® Lands’ End delivers timeless style for Men ... Read more

Company Updates

  • Introducing the Lands’ End Internship Class of 2019! Welcome, students! We're excited to have you here.
    #landsend #landsendlife #teamlandsend #landsendinterns

  • Our campus is in full bloom, and so are our career opportunities! Want to work for one of America’s best mid-size employers (source: Forbes, 2019)? Check out our latest openings: http://glassdoor.com/slink.htm?key=vMdB7.

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Lands' End – Why Work For Us?


The Lands’ End Difference

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Our founder was an adventurer. He was a competitive sailor. A free spirit with a heart to explore the unchallenged.

His entrepreneurial spirit led him to start Lands’ End – and this spirit continues today. While we thrive on pursuing new frontiers, we remain grounded in who we are. Our environment and our products may change but how we go about doing business and working with our customer does not.

From the beginning, our founder Gary Comer stressed that doing business well is built on one thing – relationships: building them, respecting them, maintaining them.

“Think one customer at a time and take care of each one the best way you can.”

His honest commitment to treating people right has turned generations of Lands’ End customers into true friends and family.

The same is true for the people who comprise Lands’ End. Sharing a common goal of offering the unexpected – an edge over our competition – people choose to join Lands’ End because of the people who work here. They are talented. They are fun. They care. We aren’t perfect, but that doesn’t stop us from striving for the best on a daily basis.

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Our mission:

To build a global lifestyle brand that stays true to its roots. And that means staying true to our customers.

A lot of things have changed since Lands' End opened its doors in 1963. Our core beliefs haven't. We still only sell things we believe in. We always unconditionally guarantee every item we offer. We'll never stop treating our customers like family or putting our whole hearts into answering their needs.

We also care for our employees with policies that encourage wellness, volunteerism and a healthy work/life balance. It's a way of doing things that's uniquely Lands' End. And it boils down to two words that mean the world to us: Guaranteed. Period.®


The Words We Work By

In 1984, our founder Gary Comer wrote an article for the summer catalog. He called it "The Principles of Doing Business." Those ideals still guide our business practices today:

1. We believe that serving our customer serves all of us. Everyone here understands that concept. Our customer care specialists are trained to know our products, and to be friendly and helpful. They are empowered to take all the time necessary to take care of our customers.

2. Real value is a cornerstone of our brand. We price products fairly and honestly. We operate efficiently, and build relationships with manufacturers who have proven they are skilled, cost conscious, efficient and socially responsible.

3. We are passionate about quality. We do everything we can to make our products better. We continually improve fabrics and construction details, and never reduce the quality of a product to make it cheaper.

4. We are a community dedicated to creating new ways of connecting. We consider customers and employees our heartland and seek to engage them in an ongoing conversation that encourages feedback. That's why when you call, click or visit Lands' End, it's a little like coming home.

5. We operate with integrity from the inside out, so employees and partners can be crystal clear about our philosophy of doing business, goals for the future and expectations for success. Everyone here is accountable for his or her decisions under this guiding principle. The result? An engaged workforce that delivers added value to the customer (and the bottom line).

6. We accept any return for any reason, at any time. Our products are guaranteed. No fine print. No arguments. We mean exactly what we say: Guaranteed. Period.®

COMMUNITY OUTREACH

Helping Neighbors Around the World

undefinedOur employees believe strongly in giving back to the community. So our company focuses on the programs and issues Lands’ End employees care about most. And they care a lot.

Their passion means our company supports a number of community events‚ local churches‚ veterans’ organizations‚ homeless shelters and more. We’ve built homes, donated equipment to schools and scrap fabrics to charitable quilters. We match our employees’ fundraising efforts‚ and we’ve cast Humane Society dogs in our catalog shoots to highlight the benefits of adoption.

Lands’ End even helps employees connect with volunteer opportunities in their hometowns‚ and we honor the time they give with our matching contributions program.


Disaster Relief

Lands’ End regularly donates nearly $5 million of new and used merchandise each year to local and global nonprofit organizations. This is especially true when natural disasters strike in the United States and around the world. Acting as a company‚ we readily deliver in-kind contributions of clothing wherever it’s needed. Acting as a community‚ our employees often come together to do even more.

When Hurricane Sandy hit the northeast, Lands’ End partnered with the American Red Cross to deliver a 53-foot truck filled with winter weather items. We collected 4‚500 pairs of shoes for Haiti earthquake victims through the nonprofit organization Soles4Souls. And when earthquakes and a tsunami struck Japan‚ Lands’ End employees around the world raised money and worked together to send victims clothes and blankets‚ paper goods and drinking water.


Lasting charitable partnerships

We often partner and sponsor with local and national not-for-profit organizations to raise awareness of important issues‚ do some collective good and help people in need. Many of these relationships go back for years‚ reflecting our employees’ deep commitment to challenges like education‚ the environment‚ homelessness and more.

In 2010, Lands’ End became the key sponsor of the Clean Lakes Festival. We fund school wish lists at DonorsChoose.org‚ and have a long-standing connection to the Hodan Center of Mineral Point‚ Wisconsin‚ which provides support and work for disabled adults.

Our international offices also give back to in their communities‚ donating to dozens of charitable organizations. Lands’ End Germany supports the Susan G. Komen: Race for the Cure‚ providing T-shirts and caps for survivors and sponsoring a sand-sculpting competition for kids near the racing route. While our UK office sends clothing to children in Uganda and Romania‚ and supports Rutland Friends of Cancer‚ British Red Cross and the Heart Foundation.

EMPLOYEE WELLNESS

To Our People, Balance is Everything

What's it like to be a Lands' End employee? Consider the personal services we offer, like dry cleaning pickups and an on-site market to make eating fresh easy. Or our quirky traditions, including lunchtime concerts, a corporate pumpkin patch and our annual bash, the Lands' End Jam. And don't forget the practical pluses, like emergency child care and on-site medical facilities.

Add it all up, and one thing is clear: Lands' End is committed to helping employees enjoy a rewarding, well-balanced life.


Healthy Living

At the center of this commitment: the Comer Center. This multimillion-dollar fitness complex gives Lands' End employees, retirees and their families access to dozens of programs—from nutrition and CPR training, basketball and swimming to knitting classes, prenatal care and martial arts.

Over the last 23 years, the Comer Center has furthered our preventative health initiatives, boosted employee morale and productivity, and even helped to stabilize our employees' health care costs. It's also an invaluable part of our culture and community.


Making Wishes Come True

Our people know how to pull together. Take our internal care program, Making Wishes Come True. It grants employee wishes throughout the year, through the help of department fundraisers and employee donations.

And when emergencies leave our fellow employees in need—as when recent flooding left 100 Reedsburg, Wisconsin, employees stranded—you can count on an immediate, company-wide response. Well, that and care packages.

Lands' End Reviews

3.6
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Lands' End CEO Jerome Griffith
Jerome Griffith
36 Ratings
  • Featured Review

    "Managers care"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Advisor
    Current Employee - Business Advisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lands' End full-time (More than 3 years)

    Pros

    ES and Managers truly care about the wellbeing of their coworkers. Both teams have helped me find my place within the company, where I can be successful and thrive.

    Cons

    The commute can be long.

    Advice to Management

    Keep being great mentors to coworkers. The impact you are making is changing the culture we work in!

See All 353 Reviews

Lands' End Photos

Lands' End photo of: Nearly 60 employees brought in cupcakes for a company-wide competition in celebration of our 50-year anniversary.
Lands' End photo of: Lands' End welcomed Steve Spangler to our Home Office in Dodgeville this week! What a beautiful day on campus for our employees and families!
Lands' End photo of: On June 9th, 2016 the CEO and employees of Lands’ End participated for the 6th year in a row in helping to clean Lake Farm County Park in partnership with Clean Lakes Alliance. ‪#‎IAmLandsFriendly‬
Lands' End photo of: The sun is shining over our employee-owned garden today in Dodgeville!
Lands' End photo of: The garden tools are ready and waiting for our employees who have a passion for gardening. We have a beautiful employee-owned garden right here on our Dodgeville campus!
Lands' End photo of: When your board of directors are in town, you challenge them to a game of hoops!
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Lands' End Interviews

Experience

Experience
58%
24%
18%

Getting an Interview

Getting an Interview
59%
13%
13%
9
4
2

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Assistant Merchandiser Interview

    Anonymous Employee in Dodgeville, WI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at Lands' End (Dodgeville, WI) in October 2014.

    Interview

    Met with 1 women from HR and 4 people from various Merchandising Departments. All of the questions were very straight forward. They were all very nice. I felt like I was able to have a conversation with them, not simply back and forth Q&A. Most common question was to ask about my financial experience.

    Interview Questions

    • The only question I hadn't prepared for ahead of time was, "What brand/company do you see as ahead of the curve?"   Answer Question
See All 59 Interviews

Lands' End Awards & Accolades

  • The one thing about hard work? It shows. Lands' End continues to set the standard in customer service‚ retail innovation‚ sustainability and corporate responsibility. In the United States and around the world, we're also considered a great place to work. Take a look at what our people have accomplished together: https://www.landsend.com/aboutus/company/ (click on "Recognition")., Lands' End Awards, 2019

Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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