Mission: Our Vision: To be the preferred partner to healthcare providers and pharmaceutical manufacturers; Our Mission: To improve patients’ lives by delivering innovative products and services that drive quality and efficiency in pharmaceutical care; Our Values: Accountability ...
Lash Group is a patient support services company that provides high-touch to highly-automated patient access, affordability and adherence programs, based on our client's product needs.
We have more than 20 years of experience in the strategic design and delivery of programs that continuously improve product uptake and adherence. Plus, we apply highly trained personnel and our patient-centric service philosophy for the most effective customer experience. We combine this with innovative technology and performance reporting to ensure efficient and optimized program delivery.
Backed by an even wider breadth of healthcare knowledge and partnerships through AmerisourceBergen — part of the largest global generics purchasing organization, the leading specialty pharmaceutical services provider and the partner with more community and health system pharmacy relationships than any other — Lash Group also delivers additional value through Xcenda, the part of AmerisourceBergen for strategic analysis, and Premier Source, the part of AmerisourceBergen that focuses exclusively on the unique needs of novel diagnostics manufacturers, particularly those whose tests advance the utilization of precision medicine.
This unmatched experience and proven service delivery means your patients receive the best possible care and your product‘s performance strengthens at every stage of its life cycle.
To be the preferred partner to healthcare providers and pharmaceutical manufacturers
To improve patients’ lives by delivering innovative products and services that drive quality and efficiency in pharmaceutical care
Accountability • Collaboration • Customer Focus • Innovation • Integrity • Passion
Lash Group, a part of AmerisourceBergen, is a patient support services company. At Lash Group, we work with purpose. As a member of our team, you’ll have an opportunity to learn, work and grow alongside highly motivated associates who genuinely want to make a difference and put patients at the center of everything they do. This patient-centricity is an ethos that lies in the heart of each and every one of our associates. It’s what drives us to help patients gain access, afford and stay adherent to vital therapies. We’re looking for high performers who embrace change, welcome new technology, and are motivated to make an impact on people’s lives. As our fast-paced industry grows and evolves so does the need for our company to gain and retain top talent. If you're seeking a career opportunity that offers great perks and an even greater purpose, we're looking for you.
With a national presence across six state-of-the-art call centers, our professionals are dedicated to providing patient access services including reimbursement support, patient assistance, co-pay assistance, adherence services and clinical support services. Our program counselors (non-clinical support) typically have a minimum of a bachelor’s degree or relevant healthcare-related experience, such as social work, case management, medical insurance or consulting. Many of our case managers have advanced degrees or previous clinical experience, including social work, nursing, pharmacy, medical technology and respiratory therapy.
Our clinical support team is staffed by registered nurses with at least 5 years of nursing experience and specifically certified in the therapeutic areas they support. Many of our clinical support team members are Oncology Certified Nurses (OCN®) whose additional skills elevate the level of care your patients receive.
We strongly believe that our organization’s success is based on the people who support our programs and clients. Every program team member is cross-trained on all areas relating to product support, allowing any of a caller’s needs to be addressed through a single call. In order to ensure that our counselors provide the highest level of service, Lash Group has an in-house learning and development team that is dedicated to providing meaningful and current educational offerings to our associates across a wide variety of topics, including customer service, disease sensitivity and healthcare reform.
I have been working at Lash Group full-time (More than a year)
Salary for managers is competitive
Great benefits and PTO
Not a lot of diversity in management(age, ethnicity, background)
Culture of the company could use some work
Way too many rules
Lack of development from leadership
Advice to Management
Spend more time with your direct reports. The client can wait sometimes. Managers sit in their office with the door closed all day. If that's what you're going to do, just work from home. As a manager, you're in the people business. If you can't relate and spend time with your people, you're destined to fail. They expect things from you and you can't deliver with your door closed all day
I applied online. I interviewed at Lash Group (Frisco, TX).
There were two phone interviews and one in-person interview. The phone interview was about 45 minutes, and the in person was close to an hour. They asked questions about my experience and how it could align with the experience they were looking for a manager.