Mission: Deliver Amazing Travel Experiences by Putting Our Customer at the Heart of Our Business Decisions
I have been working at Liberty Travel full-time (More than a year)
small travel perks. Room for growth if you're on good terms with everyone.
over worked, not enough pay, minimal commission (you make a percentage of a percentage). no pay raise. a lot of rude customers. Outdated technology, which makes it difficult to get work done. Bare in mind that this is retail and customer service, on a larger scale. You're booking someones vacation, which means that in one way or another, that entitles them to blame you for every change that goes wrong. If an airline changes the flight time on their flight (which isn't in your control) then you're the bad guy. Expect to be a punching bag to people that need to punch things. You will be disrespected in one way or another. If you're not detail oriented, this isn't the job for you. Anxiety will be your new best friend. also awful benefits...
Advice to Management
Focus more energy on marketing. You employees need more leads to work with. Increase the pay to match the work load. keep all offices closed on Sundays. UPDATE ALL YOUR SYSTEMS AND COMPUTERS. Some consultants lose sales because of system errors. If you're going to release a new system, make sure it fully works.
Spend less money on events and alcohol and more on new computers. Revamp all the outdated stores. Make the stores look more appealing to people that walk in. Give more allowance for uniform. Its bad enough that we have to wear uniform. Atleast give us more allowance. And make it cheaper. If you're going to create a limit to how much credit we get a year, at least make the uniform cheaper to purchase on our own. Also we shouldn't have to wait 4 months for our uniform. Have days wear we dont wear uniform. Make more of an effort to recycle your paper. you all waste so much paper with old brochures. Liberty Travel probably contributed to a quarter of the deforestation in the Amazon....that how much paper this place wastes. Focus on spending more time on developing your current employees. Management tends to put a lot of pressure on the consultants to make their targets when they should be focusing more energy on re branding Liberty Travel. A lot of the time, people spend most of their time having to lawyer their way into getting a price match, where we make barely enough money to cover our costs. Also what on earth is up with Randy and that random hypnosis video?
I applied online. The process took 1+ week. I interviewed at Liberty Travel.
Online application. Was contacted via email a few days later to set up a time for a phone interview. Interview lasted less than 30 minutes. Basic questions about experience and travel. Moved onto a background check immediately following phone interview which took about a week. Also prompted to complete a brief question via email. Next was an in person interview on location. Supposed to last 30 minutes but varies. I was there for over an hour.
No negotiation on base salary.
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