Working at Liberty Travel | Glassdoor

Liberty Travel Overview

Ramsey, NJ
1001 to 5000 employees
1951
Company - Public
Travel & Tourism
$1 to $2 billion (USD) per year
Unknown
For 60+ years, Liberty Travel is a name synonymous with travel in the USA, providing personalized travel planning and insight into the newest travel trends and destinations. In 1951, Liberty Travel created the “one-price” vacation package by combining land ... Read more

Mission: Deliver Amazing Travel Experiences by Putting Our Customer at the Heart of Our Business Decisions

Liberty Travel Reviews

2.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Randy Alleyne
3 Ratings
  • Helpful (6)

    "Travel Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in New York, NY
    Current Employee - Travel Consultant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Liberty Travel full-time (More than a year)

    Pros

    small travel perks. Room for growth if you're on good terms with everyone.

    Cons

    over worked, not enough pay, minimal commission (you make a percentage of a percentage). no pay raise. a lot of rude customers. Outdated technology, which makes it difficult to get work done. Bare in mind that this is retail and customer service, on a larger scale. You're booking someones vacation, which means that in one way or another, that entitles them to blame you for every change that goes wrong. If an airline changes the flight time on their flight (which isn't in your control) then you're the bad guy. Expect to be a punching bag to people that need to punch things. You will be disrespected in one way or another. If you're not detail oriented, this isn't the job for you. Anxiety will be your new best friend. also awful benefits...

    Advice to Management

    Focus more energy on marketing. You employees need more leads to work with. Increase the pay to match the work load. keep all offices closed on Sundays. UPDATE ALL YOUR SYSTEMS AND COMPUTERS. Some consultants lose sales because of system errors. If you're going to release a new system, make sure it fully works.
    Spend less money on events and alcohol and more on new computers. Revamp all the outdated stores. Make the stores look more appealing to people that walk in. Give more allowance for uniform. Its bad enough that we have to wear uniform. Atleast give us more allowance. And make it cheaper. If you're going to create a limit to how much credit we get a year, at least make the uniform cheaper to purchase on our own. Also we shouldn't have to wait 4 months for our uniform. Have days wear we dont wear uniform. Make more of an effort to recycle your paper. you all waste so much paper with old brochures. Liberty Travel probably contributed to a quarter of the deforestation in the Amazon....that how much paper this place wastes. Focus on spending more time on developing your current employees. Management tends to put a lot of pressure on the consultants to make their targets when they should be focusing more energy on re branding Liberty Travel. A lot of the time, people spend most of their time having to lawyer their way into getting a price match, where we make barely enough money to cover our costs. Also what on earth is up with Randy and that random hypnosis video?

See All 213 Reviews

Liberty Travel Photos

Liberty Travel photo of: Morning start to the day for our travel consultants returning calls from their clients
Liberty Travel photo of: Liberty Travel's New York City Flagship Store
Liberty Travel photo of: Consultant Sales Training
Liberty Travel photo of: Liberty Travel Client Celebration
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Liberty Travel Interviews

Interview Experience

Interview Experience
42%
28%
28%

Getting an Interview

Getting an Interview
69%
13%
10%
3
1
1

Interview Difficulty

2.4
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Travel Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Liberty Travel.

    Interview

    Online application. Was contacted via email a few days later to set up a time for a phone interview. Interview lasted less than 30 minutes. Basic questions about experience and travel. Moved onto a background check immediately following phone interview which took about a week. Also prompted to complete a brief question via email. Next was an in person interview on location. Supposed to last 30 minutes but varies. I was there for over an hour.

    Interview Questions

    Negotiation

    No negotiation on base salary.

See All 68 Interviews

Liberty Travel Awards & Accolades

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