At Life Line Screening and Life Line Community Healthcare we believe in prevetion. The first step is to become aware of health risk factors for cardiovascular and chronic diseases, and that is exactly what we help people do.
**Most of the time, screening results are normal, providing the participant with peace of mind. However, in some cases, potential health issues are identified enabling the person to do something about it before it is too late.Those with abnormal results are encouraged to discuss the results of their tests and possible next steps with their family healthcare providers and make sure they understand the risks and benefits of any additional testing or procedures.
Fall into a New Career
Wednesday, September 20th, 2017
3:00 pm - 6:00 pm
Interviewing for Customer Service / Sales Oriented Positions
FT & PT - Both Offer Great Benefits
Life Line Screening, Call Center
4645 Fulton Rd. NW
Canton, Ohio 44718
At our Career Fairs typically interviewers will have the opportunity to meet with a Team Member, a Hiring Manager, and or a Recruiter, and many qualified candidates are offered on the spot job offers*.
*All offers made are contingent upon successful completion of a background check and drug test.
I have been working at Life Line Screening full-time (Less than a year)
Saving Lives Daily, Not Micro-managed. Everyone is willing to help at all levels of senority. A very friendly and caring enviroment. Open to employee feedback for improvment. Simple to understand Metrics and multi level bonus structure. Advancement from within. Consistant recognition. Open door policy with management. Close to home and also offers work from home postions.
Very fast training, too fast. Not enough emphesis on the VOC. Call flow/structure is lacking empathy. Poor coaching and the quality process does not seem to take into account the VOC.
Advice to Management
The CQ flow and coaching is not to build a lasting relationship with our customers, which IMO should be the goal. CQ grading seems metrics driving, that is okay However the VOC = the NPS. The VOC is driven by making lasting connections. So I think more time should go into develping "soft skills" in training. We are talking to the most vurnerable people. We owe it to them to provide empathy, real care and concern. grading should not be so black and white when you are communicating with human beings there is always a grey area.
I applied online. I interviewed at Life Line Screening.
The interview process was very organized. First you speak with a recruiter, then a general manager and finally a nurse practitioner. The interview questions were straight forward and the interviewer's were friendly.
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