Working at Listrak | Glassdoor

Listrak Overview

Lititz, PA
201 to 500 employees
1999
Company - Private
Internet
$50 to $100 million (USD) per year
Listrak works to provide integrity, quality and service that helps our clients succeed, opportunities that allow our employees to grow, and a sense of purpose that enables us to give back to our community.

At Listrak, we help marketers unlock the power of ... Read more

Company Updates

  • Artificial Intelligence and Predictive Content are changing the way people are shopping today. Download our recent report via Multichannel Merchant magazine http://glassdoor.com/slink.htm?key=vQDxO #AI #Content

    How to Enhance the Customer Experience with AI and Predictive Content

    Artificial Intelligence and predictive content are changing the way people are shopping today. Using AI, a retailer can provide chatbots as personal assistants. AI can also be used to predict what items a customer will like based on their shopping history, displaying those results as they go through the shopping experience.

  • Thank you for the recommendation, Forrester. Check out Forrester's Q3 insights into hashtag#email marketing vendor selection and discover their top recommendations for choosing providers. http://glassdoor.com/slink.htm?key=vQO4c

    Now Tech: Email Marketing Vendors, Q3 2018

    You can use email marketing vendors to deploy compliant email messages and innovate with the email medium. But to access these benefits, you'll first have to select from a diverse set of vendors - vendors that vary by size, functionality, geography, and vertical market focus.

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Listrak – Why Work For Us?


About Us

Listrak works to provide integrity, quality and service that helps our clients succeed, opportunities that allow our employees to grow, and a sense of purpose that enables us to give back to our community.

At Listrak, we help marketers unlock the power of their customer data to create personalized, 1:1 interactions that drive incremental revenue, engagement, lifetime value and growth. Fueled by artificial intelligence, actual human intelligence, machine learning and predictive analytics, the Listrak platform boasts a comprehensive set of marketing automation and CRM solutions that unify, interpret and personalize data to engage customers across channels and devices.

Listrak has nearly two decades of digital marketing experience, serves more than 1,000 clients, and works with leading brands in the retail, hospitality & travel, arts & entertainment, and consumer packaged goods industries.

We know how to have fun

Listrak offers an exciting, fast-paced environment that is both fun and relaxed, as well as stimulating and challenging. We truly enjoy one another personally and professionally, and are committed to a culture that fosters creative collaboration both for business and pleasure.

The picture below is from our bi-annual Grill Day, where our Executive Management team cooks lunch for the entire organization. This is one of the many perks at Listrak during the summer including our Summer Flex Schedule.


Our people are our greatest asset!

Here at Listrak we are committed to investing in our current workforce. We have been growing exponentially and are at the front of a rapidly expanding industry. Since 2015 we have tripled in size and currently have around 300 employees!

We have exciting career opportunities such as: Sales Managers, Account Managers, Technical Project Managers, Application Developers, Quality Assurance Engineers, Programmers, Success Engineers and many more!

Interested in joining a family and not just a company? Click here to take a look at our current openings.

We care about our employees

Listrak offers it all - from multiple Heath and Dental Insurance options, to 100% employer paid Vison, Long Term Disability and Life insurance - Listrak continuously provides its employees with the best benefit options available. Need some time off? Listrak offers its employees generous Paid Time Off, Volunteer Time Off, Birthday Time Off, and Family Care Time off among their many other benefit options.

Listrak’s new state-of-the-art headquarters features a café that offers both breakfast and lunch options to its employees, as well a full-time barista to provide employees with all their specialty coffee and tea needs. At Listrak, the opportunities for learning and growth never end thanks to the continual training sessions hosted by its own in-house Learning and Development team. Listrak is fully committed to investing in all its employees.

No one can do everything, but everyone can do something.

Listrak’s Volunteer Time Off (VTO) policy reflects our commitment to support our community and fulfills employees’ desires to donate time to charitable causes. Driven by our motto above, we value the opportunity to give back whenever possible, as well as the fun and fellowship in serving.

Full-time employees can utilize up to 24 hours (3 days) per calendar year as time donated toward a 501c3 charitable organization, in accordance with Listrak’s giving and volunteering guidelines.

Listrak gives back to the community with Paid Volunteer Time Off - Listrak


Listrak Reviews

3.3
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Recommend to a friend
Approve of CEO
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Ross Kramer
61 Ratings
  • Featured Review

    Helpful (6)

    "An exceptional place to start or advance your career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Applications Developer
    Former Employee - Senior Applications Developer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Listrak full-time (More than 8 years)

    Pros

    I worked at Listrak full time since being hired as a QA Engineer in January, 2011. During that time, I have experienced the ups and downs of a quickly growing company that has gone from about 40 employees when I started, to over 300 today.

    Listrak is not the same company it was in 2011, but that's not necessarily a bad thing. It's not as close knit and family oriented as in 2011, but it is still an exceptional place to work. I read other reviews and I wonder what alternate realities other employees are in because the negative claims made are definitely not accurate, at least not in my experience.

    I can't speak for other departments, but the Product Team has been an absolute blast to be on. I had an exceptional team working at Listrak from top to bottom. The VP of Product is an exceptional leader who understands the product, available technologies, and how to best leverage those technologies. He also actively works to align the people to work, so he is always putting developers in an position to succeed. Everyone on the Product team has the opportunity to succeed and move up in their career; I should know. I went from QA to a mid-level developer to a Senior developer in my time here.

    My co-workers are brilliant. I haven't met one during my tenure who did not consistently put in their best effort. Listrak hires the best people they can find; ones that are motivated to learn, help each other succeed, and build great products.

    With so many pros listed, why did I leave? I was offered a once-in-a-lifetime opportunity that was too difficult to turn down. Leaving Listrak was one of the most difficult decisions I have made both professionally and personally and for good reason; it has been an exceptional place to work the last 7.5 years.

    Cons

    I do not have many cons to list besides two; career paths aren't really clear. Two years ago when I asked management about moving up, I was left with silence. This is in the process of being corrected as the new VP of Product has made it a goal to have clear, defined career paths so that employees know where they stand and know what they have to do to reach the next level.

    The other con I can list is that pay-scales need to be corrected to better align with market value. I came on at a salary below market value and I never caught up to where I should be. If you know your worth going into the job and can ensure that you are paid at market value on day one, you shouldn't have a problem.

    The company is also actively working to get compensation better aligned with competing markets, but it will take some time. Unfortunately for me, our timelines did not line up.

    Advice to Management

    Continue to be transparent to employees. Morale is lower than it has been in past years in part because we seem to have some big sales team or upper management shakeup every few months to try to stay the course. Several other employees I've spoken to are frightened due to this volatility, one of whom recently left the company partly due to fear and uncertainty.

    We have lofty sales and profitability goals and when we don't reach them there is a sense of fear in the company. It is a great goal to always want to shoot for the moon, but don't downplay our success when other companies would kill to be in our position financially.

See All 87 Reviews

Listrak Photos

Listrak photo of: 2017-Ribbon Cutting
Listrak photo of: Kara Surrena - VP, Sales at a Trade Show
Listrak photo of: 2017 Listrak Family Picnic
Listrak photo of: HK taking tours at our open house
Listrak photo of: On The Move- Holiday Decorations
Listrak photo of: Listrak Customer Connections West event
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Listrak Interviews

Experience

Experience
73%
18%
9%

Getting an Interview

Getting an Interview
78%
11%
9%
2

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Intern Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    The process took 2+ weeks. I interviewed at Listrak in March 2017.

    Interview

    I had a phone interview that seemed to go pretty well. They sent me a couple behavioral tests to take, and then never got back to me. Even when I emailed them to make sure they got what I sent them, they just would not respond. I thought it was pretty unprofessional, and I wish they would tell me if they weren't interested hiring me instead of just ignoring me.

    Interview Questions

See All 45 Interviews

Listrak Awards & Accolades

  • Best Places to Work in PA - Large Companies (#8), Central Penn Business Journal, 2017
  • Top 50 Fastest Growing Companies ( #10), Central Penn Business Journal, 2017
  • Inc. 5000 Fastest Growing Companies, Inc. Magazine, 2016
  • Fastest Growing Private Companies in America, Inc. Magazine, 2014
  • Top 50 Fastest Growing Companies(#4), Central Penn Business Journal, 2014
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Pledges & Certifications

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