Working at LivePerson | Glassdoor

LivePerson Overview

New York, NY
1001 to 5000 employees
1995
Company - Public (LPSN)
Information Technology
$100 to $500 million (USD) per year
LivePerson’s leading platform, LiveEngage, enables thousands of brands around the world to connect with consumers through online and mobile messaging.

LiveEngage offers unparalleled security and scalability, enabling brands to
proactively ... Read more

Mission: We believe that every interaction—be it between employees, clients, consumers,
or the community—is an opportunity to achieve great things. We believe that
connection is the foundation for trust, innovation and ultimately ... Read more

Company Updates

  • At LivePerson, we make sure everyone has the tools and resources they need to be successful and grow professionally. We even won an award for it! Find out more about how we train employees here.

    Knowledge Is Power: Inside LivePerson's Award-Winning Training Programs

    We put a lot of effort into our onboarding and training programs. Here are just a few ways we support longtime employees as well as new hires.

  • LivePerson was just listed as one of Atlanta's Top Workplaces by The Atlanta Journal-Constitution! http://glassdoor.com/slink.htm?key=vIkBc

    The Atlanta Journal-Constitution Top Workplaces 2016 - LivePerson, Inc.

    LivePerson is a hyper intelligent global group of innovators, entrepreneurs, creatives, and collaborators who solve complicated enterprise customer service challenges for major global brands. As a B2B SaaS company with 20 years of proven success, we help our 18,000+ customers live out our mission of creating lasting, meaningful connections with their customers in a time when people have stopped talking on the phone and primarily connect via messaging.

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LivePerson – Why Work For Us?


We know you want more than just a job.
You want to be part of something meaningful. So do we.

Learn More About Our Culture

The world is a very connected place. Thanks to innovations in mobile and social, we feel connected to our friends and family like never before. Yet, when it comes to brands, we’ve never been more disconnected. Most of the time, we have to dial a 1-800 number, navigate an automated system, and wait for endless minutes on hold.


Our vision is to disrupt the status quo for how brands and consumers connect through messaging, so the brand can be in the consumer’s pocket at all times. We believe everyone deserves a meaningful connection with a live person. But we can’t do it alone. We’re looking for people to help us end the 800 number and create a world where we hold no more.

Our Mission: We Create Meaningful Connections. 
Click here to get the full story 

We believe that every interaction—be it between employees, clients, consumers, or the community—is an opportunity to achieve great things. We believe that connection is the foundation for trust, innovation and ultimately, success.

It begins in our workplace, where we seek to connect with each other on more than just a professional level. We are compelled by our collective mission of connecting brands and their customers, giving them the service experience they deserve.


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What LPers from around the world have to say about "Bleeding Orange":                                                                                          

“Our values of ‘Be an Owner’ and ‘Help Others’ is more than just a slogan...we move forward because we have this spirit of collaboration.” - Lisa, Product Team


“It’s a big city, we’re young people, we like to have fun. You don’t get that in every company.” - Kyle, Sales


“We have a tight knit family vibe here. Many of us spend the majority of our day teleconferencing with colleagues in other regions, yet we come to the office so we can spend time together in a shared workspace.” - Myke, People Group


“We walk in with confidence and swagger. The only way to do that is to create trust.” - Einav, Sales


“When we arrive to the office on Mondays, we’re high-fiving...that’s why I love this place. I wake up every morning and want to come into the office” - Rob, Sales


“The most vibrant and welcoming office I have ever worked, in any company. Our workspace sells our mission and ethos ‘in spades’. - Tony, Marketing


Our offices are designed to be the foundation of the connections we make at LivePerson. No barriers. No cubicles. No closed doors. No limits. Explore some of our worldwide offices on our site and in our photo gallery








We created the category of business to consumer live chat 20 years ago, and have been changing how businesses communicate ever since.  Learn more about our story here. 

We have quietly been building a platform that is revolutionizing how more than 18,000 brands connect with their consumers. It’s a fast paced, team-oriented environment ideal for problem solvers who want to work with the latest cutting edge Mobile and big data intelligence like Hadoop, Kafka, Storm, Cassandra, Vertica, and Couchbase,

The Road to LiveEngage

About LiveEngage

Scalable infrastructure ready to support any traffic levels

•27 Million engagements per month

•2 Billion monitored visits per month

•State-of-the-art technology enables scalability

•Latest Big Data technologies support massive event analysis and data storage

•High availability server and database clusters provide redundancy throughout
all systems

•99.97% uptime in 2014


Advanced monitoring

•24*7 monitoring and incident response by dedicated team •1.6 million infrastructure metrics monitored every minute

•Continuous end-to-end monitoring of user scenarios


Tested and verified by our customers

300+ customer due diligence processes and assessments a year



We like to highlight special stories experienced by our LivePerson team members across the world that exemplify how meaningful connections lead to better outcomes. Whether they are small moments of appreciation with a customer, major unexpected experiences shared with a coworker, or something hilarious that happened long after the Happy Hour ended somewhere in Korea Town, we are on a mission to capture these pieces that together make up the LivePerson story. Get to know some LivePersons better through some connection stories:




LivePerson Reviews

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
LivePerson Chairman and CEO Robert P. LoCascio
Robert P. LoCascio
134 Ratings
  • "Digital Engagement Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Engagement Specialist in New York, NY
    Current Employee - Digital Engagement Specialist in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LivePerson full-time (More than a year)

    Pros

    great culture, people and place

    Cons

    difficult to move up in the comapny

    Advice to Management

    better communication with in departments

See All 213 Reviews

LivePerson Interviews

Interview Experience

Interview Experience
64%
25%
9%

Getting an Interview

Getting an Interview
66%
14%
9%
3
3
3

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Sales Operations Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at LivePerson (New York, NY) in March 2017.

    Interview

    One phone interview, to which the caller was late, and two in person interviews in their offices. First was with the hiring manager, and the second was a panel interview - 4 people in total. Basic questions. Nothing too hard

    Interview Questions

See All 66 Interviews

LivePerson Awards & Accolades

  • CODiE Award - Best Customer Success Management Solution, Software & Information Industry Association (SIIA), 2015
  • Best Places to Work, Crain's New York Business, 2015
  • Best Places to Work NYC Tech Finalist, Internet Week, 2014
  • Business Intelligence Solution (Silver), The Stevie Awards, 2013
  • Best Marketing Solution (Silver), The Stevie Awards, 2013
See More

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