Livongo Health

Livongo offers a whole-person platform that empowers people with chronic conditions to live better and healthier lives, beginning with diabetes and now including hypertension, weight management, diabetes prevention, and behavioral health. Our individually-tailored member solutions integrate consumer health technology and personalized, real-time support, based on a foundation of advanced data science. 

We’ve pioneered a whole new category in healthcare: Applied Health Signals, powered by AI+AI. AI+AI stands for Aggregate, Interpret, Apply and Iterate – the four pillars of Livongo’s Applied Health Signals engine. 

This unparalleled, breakthrough platform leads to improved Member satisfaction and positive clinical outcomes while lowering overall healthcare spending. Livongo is the first company at the intersection of data science, behavior enablement, and clinical impact with the technologies and capabilities to Silence Noisy Healthcare™. 

In early 2019 we acquired myStrength, bringing behavioral health solutions into the Livongo product suite and enabling us to more fully address the health of the whole person. To that end, in 2018 we also purchased Retrofit, which provides weight-management and disease-prevention programs. 

On July 25, 2019 we took our company public, in order to elevate and expand the way the industry views us, thus ushering us into a whole new set of mission-critical conversations that will help us to accomplish the work still to be done. As we reach new levels of achievement, we accelerate our ability to deliver life-changing services. As Amazon is to Commerce, Livongo is to Healthcare, transforming how care is delivered.

Our Mission

Our mission is to empower people with chronic conditions to live better and healthier lives. The Livongo approach is leading to improved clinical and financial outcomes, as well as superior Member experiences.  

As a ground-breaking innovator in digital healthcare platforms, Livongo creates solutions that combine the powers of modern technology and human interaction. Our reimagined approach to healthcare supports the whole person, motivating behavior change in real-time, through mobile and online resources and personalized interactions with our certified health coaches. 

Our people-centric mission extends to our employees, who come to Livongo because they want to make a difference. Livongo is a company that empowers innovation, collaboration and leadership. We’ve fostered a passionate, lively, and creative environment in which to thrive, achieve, and expand horizons. We also embrace inclusivity, and celebrate the diversity that has made us strong.

Our Technology

Livongo’s ground-breaking technology is called AI+AI: Aggregate, Interpret, Apply and Iterate – the four pillars of the Applied Health Signals engine. Today, Livongo aggregates dozens of data sets and combines them to interpret and extract the drivers of behavior change on a personal member-by-member level, just like an Amazon or Netflix experience. We deliver actionable, personalized, and timely recommendations through a broad set of applications to our members. Using advanced data science tools (whether that’s A/B testing, reinforcement learning, regressions, clustering, or other techniques), we observe and iterate in order to create clarity and silence Noisy Healthcare. 

AI+AI starts with Livongo’s own suite of devices for measuring clinical signals at their source in the real world – our Members. We then augment our informed perspective based on thousands of collected and integrated data points. We apply the information in the form of real-time messages back to the Members, in order to help them make behavioral adjustments. If your blood sugar is out of range, we’re there to help, with immediate, personalized information. Our goal is to make it easier for our Members to stay healthy.  

Armed with data, we are constantly learning and iterating our solutions, as we continue to deliver actionable, personalized and timely recommendations to our Members. Leveraging Applied Health Signals platform, we’re able to empower our Members during the 99.9% of the time they spend outside the doctor’s office.

Our Impact

Did you know…

• Approximately 147 million Americans suffer from at least one chronic condition
• As of 2014, approximately 60% of all U.S. adults lived with one or more chronic conditions, and over 40% had two or more chronic conditions
• According to the CDC, 90% of healthcare expenditures are for people with chronic and behavioral health conditions
• A study in collaboration with Eli Lilly and Company showed that Livongo delivered an $88 per Member monthly reduction in medical spending
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Data Tells the Story

HbA1c is a commonly used indicator in diabetes management. It is expressed in percentage terms, and is proportional to a person’s blood glucose average over the course of the past 90 days. The American Diabetes Association recommends that people with diabetes keep their HbA1c below 7%. The higher the HbA1c, the greater the risk of complications. 

In a 2-year study, Livongo members reduced their HbA1c level by almost 1%.

A 1.0% reduction in HbA1c translates to:

• A 21% reduction in death from diabetes
• A 14% reduction in heart attacks
• A 21% reduction in peripheral vascular disease

Our impact? Real, measurable health benefits – as well as financial benefits – for real people.

Propelling Us Forward

We build our culture around the acronym PROPEL:

People: Members and employees come first.

Results: We deliber results, both clinical and financial, and make a measurable improvement in people’s health and lives.

Originality: Innovation makes Livongo the market leader.

Passion: Employees come for the mission and stay because of the mission.

Excellence: Our employees are exceptional performers at all levels.

Learning: We learn from our mistakes. We listen to ideas. We move fast and adapt quickly.

Every year we honor standout employees with the PROPEL awards, presenting them with their own MPP (Most Propelled Player) personalized bobble head. Here are a couple of this year's winners: Sydney for PEOPLE, Martell for ORIGINALITY and Norm for EXCELLENCE. Congrats to ALL - truly outstanding members of our team.