Working at London Overground Rail Operations | Glassdoor

London Overground Rail Operations Overview

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London, England (UK)
Unknown
Unknown
Company - Private
Rail
Unknown / Non-Applicable per year
Unknown
LOROL is the train operating company responsible for running the London Overground network which we do under a Concession Agreement with Transport for London (TfL).

London Overground Rail Operations Reviews

3.1
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CEO
2 Ratings
  • "Non inclusive employer"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at London Overground Rail Operations full-time

    Pros

    The pay is semi decent

    Cons

    No training, No help, Rude staff, Rude managers

    Advice to Management

    Train staff, Learn empathy, Stop working your staff to death.

See All 9 Reviews

London Overground Rail Operations Interviews

Experience

Experience
67%
0%
33%

Getting an Interview

Getting an Interview
67%
33%

Difficulty

4.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    GPR Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at London Overground Rail Operations (London, England (UK)) in January 2016.

    Interview

    After submitting online application form you are then asked to do a competency based questionnaire. It has various customer scenarios and you have to choose what you would do in that situation. If you pass that, you get called in for assessment. The assessment consists of basic numeric questions on how much change you would give for tickets. Then map and timetable reading assessment. Then identifying different types of tickets. Then basic grammar where you have to identify any grammar issues in a paragraph. If you pass all these then you go onto a role play where you are playing the part of a staff at a railway station. If you pass that you get called for interview with manager. The manager asks questions about your experiences e.g. describe a time where you were under a pressure or exceeded customer expectations etc.

    Interview Questions

    • How would you get to work at 5:30am?
      What do you know about London Overground?
      Give us a example of when you had to deal with difficult customer and what did you do?What was the outcome?   Answer Question
See All 3 Interviews

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