Working at Lovelace Health System | Glassdoor

Lovelace Health System Overview

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Albuquerque, NM
1001 to 5000 employees
2003
Hospital
Health Care
$100 to $500 million (USD) per year
Unknown
Lovelace Health System is comprised of Lovelace Medical Center, Heart Hospital of New Mexico at Lovelace Medical Center, Lovelace Rehabilitation Hospital, Lovelace Women's Hospital, Lovelace Westside Hospital, Lovelace Regional Hospital-Roswell, and Lovelace ... Read more

Mission: Lovelace Health System is a premier provider of health care services, delivered with compassion for patients and their families, with respect for employees, physicians and other health professionals, with accountability for our fiscal and ethical performance, and with ... Read more

Lovelace Health System Reviews

2.9
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Ron Stern
9 Ratings
  • "Lovelace Westside Hospital (not your average Downtown Location nightmare!)"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Coordinator in Rio Rancho, NM
    Former Employee - Customer Service Coordinator in Rio Rancho, NM
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Lovelace Health System part-time (Less than a year)

    Pros

    Possibilities for cross-training, position mobility, extensive training, dynamic team work, relaxing work environment (unless you're in the ED), ability to pick up shifts / move position to other Lovelace Hospitals

    Cons

    Hour availability is always iffy, working with customers in the ED can be quite an adventure (no one wants to wait but you MUST treat everyone as if they are the priority (even when they really aren't))

    Advice to Management

    Take time to talk to your workers (outside of a one-on-one standard rigorous meeting) and ask them how they're doing in their position, what can you do to help, if they're struggling with something specific (like an insurance policy etc), and genuinely let them know you're there to be both a mentor, a leader, and their boss to hold them accountable to Lovelace's standards.

See All 51 Reviews

Lovelace Health System Photos

Lovelace Health System photo of: Lovelace Women's Hospital celebrates winning the 2015 Top Organization for Ardent Health Services at the Albuquerque BioPark Zoo with hospital staff and their families.
Lovelace Health System photo of: Lovelace Health System is proud to be the official health care provider for the Albuquerque International Balloon Fiesta.
Lovelace Health System photo of: A special delivery en route to show our nurses our appreciation for their dedication!
Lovelace Health System photo of: Field trip for a cause! Lovelace employees volunteer at the Roadrunner Food Bank of New Mexico.
Lovelace Health System photo of: The Lovelace Running Club is active in events throughout the year!
Lovelace Health System photo of: Our employees are out in the community raising awareness and money for organizations such as March of Dimes.
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Lovelace Health System Interviews

Experience

Experience
50%
30%
20%

Getting an Interview

Getting an Interview
44%
22%
11%
11
11

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1.  

    PRN Customer Service Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience

    Interview

    Was contacted by the manager and had an interview the next day. The manager explained the job and what it entails and how it could lead to a full time position very fast.

    Interview Questions

    • Give an example of when you had to deal with an angry customer?   Answer Question
See All 10 Interviews

Company Updates

  • Congratulations to Lovelace Westside Hospital - recognized as one of the 150 Top Places to Work in Healthcare by Becker's Hospital Review!

  • Maria Atencio, RN, has taken the fight against heart disease to heart, literally. It is not only her profession, it is her personal mission. http://glassdoor.com/slink.htm?key=vQvKK

    Lovelace leadership series - time is at the heart of the work

    Maria Atencio, RN, is working against the clock. When she joined Lovelace in 1999 in the emergency department at the Heart Hospital of New Mexico at Lovelace Medical Center, she understood the urgency to assess and prepare heart attack patients for intervention as quickly as possible. Every minute mattered.

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Lovelace Health System Awards & Accolades

  • Lovelace Medical Center - Best Places to Work in Healthcare, Modern Healthcare, 2016
  • Lovelace Women's Hospital - Best Places to Work in Healthcare, Modern Healthcare, 2016
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