Working at MAA | Glassdoor

MAA Overview

Memphis, TN
1001 to 5000 employees
1977
Company - Public (MAA)
Real Estate
$1 to $2 billion (USD) per year
Our passion is to transform properties into communities and apartments into homes. And at MAA, we know couldn’t we do that without talented people like you!

Explore our page to learn more about the MAA family and our company — the ... Read more

Mission: To deliver superior service and value for our residents, employees and shareholders. We refer to this as creating "A Brighter View," and we are doing it every day.

MAA – Why Work For Us?


MAA has remained true to our rich tradition of service to each other, to our residents and to our shareholders for over 25 years. We respect the privilege of providing value to those whose lives we touch.

As a way to support each one of our current and future associates, we have developed our People Strategy. This strategy sets forth the steps and commitments we take to cultivate a talented, diverse and industry leading workforce while accomplishing our business objectives. Its principles outline the way we should interact on a daily basis as we provide the highest level of service possible to each other, our residents and our shareholders.

Join Our Team

MAA looks for high-achieving individuals to join our property leadership, leasing, service and corporate teams. To see the careers we currently have available, explore the jobs here at our Glassdoor page. We look forward to getting to know you and your career goals!

MAA is a real estate investment trust (REIT) that focuses on the acquisition, selective development, redevelopment and management of multifamily homes throughout the Southeast, Southwest and Mid-Atlantic regions of the United States. We own or have ownership interest in over 100,000 apartment homes in over 300 communities in 17 states and the District of Columbia. MAA is an S&P 500 company traded on the New York Stock Exchange under the ticker MAA. 

Experience Our Brighter View Culture

Our culture truly sets us apart from others in our industry. MAA is committed to remaining true to our rich tradition of service to each other, our residents and our shareholders. We respect the privilege of providing value to those whose lives we touch, and our associates recognize the impact their contributions have in providing homes to our residents.

Whether supporting each other, making an impact on a resident or returning value to our shareholders, each one of our associates embraces MAA’s culture of stewardship by exceeding the expectations that have been placed with us.

We are proud to be people who are serving people by:

  • Appreciating the uniqueness of each individual — We appreciate, recognize and celebrate the individual differences of our associates and recruit, develop, and retain a talented workforce that is both reflective of our culture and diverse in nature.
  • Communicating openly and with integrity — We are transparent and authentic with our communications and policies.
  • Embracing opportunities — We meet challenges collaboratively and head-on. We equip our associates with cutting edge technology and top notch systems to run our communities, creating the best possible experience for our residents.
  • Doing the right thing at the right time for the right reason — Our strong company culture drives every single decision we make, big or small, and determines how we handle day to day interactions with one another and with our residents.

We proudly display "Our Brighter View" plaques at every MAA office to serve as a daily reminder of our focused mission. Step onto any of our properties or visit our corporate office, and you will feel that our associates live our core values each day.

Giving Back with Open Arms

The Open Arms Foundation is MAA’s corporate charity and the heart of our company. Medical crisis often takes families away from their own home in search of specialized treatment. Establishing a second home near a treatment center can create great financial strain. Open Arms aims to lessen that burden by providing a temporary home in MAA’s existing communities to families traveling for critical medical treatment – all at no cost to our guests. Homes are fully-furnished, two-bedroom, first-floor apartments stocked with linens, kitchen items and other household necessities. The entire rent, along with basic utilities, are all paid for by Open Arms. Throughout its 25-year history, Open Arms has had the privilege of providing community and housing to over 2,900 families.    

The Open Arms mission is possible because of the tireless work of MAA volunteers. Communities of MAA associates from all over the company direct the oversight and operations, and the work of Open Arms is majority funded through MAA associates’ payroll deductions and employee-led fundraisers. In 2019, through the generous support of our MAA teams and our Board of Directors, Open Arms opened its 51st home.

 

Colette's Story

When Colette was two, doctors found an aggressive tumor that needed quick care. Colette's case manager social worker was able to offer Colette and her family an Open Arms home to live in at no cost while Colette was undergoing treatment and recovery.

Develop through Training

Orientation is just the first step in your training at MAA. We offer learning opportunities for every career stage, from hire to retire. Management, leasing, service and corporate associates each have their own unique opportunities for growth and development. You’ll find training approaches that fit your preferred style of learning, including hands-on, self-directed, online and in-classroom.

  • Core Training: Includes all of the courses designed to introduce new associates to the essential functions of their job role.
  • Best Practices Training: Provides ongoing development for new and experienced associates.
  • Conferences and Events: On-site, multi-site and corporate managers enjoy our annual leadership conference, while service technicians and leasing specialists have the opportunity to connect at regional meetings. Associates are encouraged to join professional organizations and attend conferences specialized to their skills.
  • Strategic Initiatives Training: Provides information and guidance to new and experienced associates on new programs and services being offered at MAA.

Grow With MAA

At MAA, your career has a path. Our diverse career growth programs ensure each and every one of our associates has a roadmap for professional development.

  • MAACK (MAA Career Kickoff) Onboarding Program provides training and support as our new hires start their career at MAA.
  • Regional Training Specialists travel throughout their regions training and supporting new hires for success.
  • MAA Power Users are selected to provide systems mentoring and training to their peers.
  • Our Annual Leadership Conference provides property and corporate leaders an opportunity to enhance their leadership skills and network with their peers.
  • STAR Sales Club recognizes high-performing leasing associates.
  • MAA provides Tuition Reimbursementfor relevant courses and industry designations.

Ways We Say Thank You

At MAA, we strive to appreciate and recognize our fellow associates for jobs well done.

Formal Recognition

  • STAR Performance Awards: Our individual STAR Performance Awards are presented once a quarter and recognize leadership, exceptional performance and living our Core Values. We also present a number of STAR Performance Awards to entire property teams each quarter, based on property performance data.

    Additionally, each February, our leadership team comes together at our Annual Leadership Conference in Memphis. The event culminates with our annual Awards Gala, an evening of celebration and recognizing our property leadership teams for outstanding regional and overall performance in more than 20 categories.

  • Milestone Program: We encourage long term employment and celebrate years of service. While all anniversaries are important, we have identified key milestones for the various components of our milestone program, which include discounts on health insurance premiums, additional PTO and physical awards.

Informal Recognition

On-the-spot recognition tools also play an important role at MAA. Associates can easily recognize a fellow associate at any time for living our core values in day to day interactions by creating a message on our company's intranet.

MAA Reviews

  • Featured Review

    Helpful (2)

    "Love the culture at MAA!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager
    Current Employee - Property Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAA full-time (Less than a year)

    Pros

    The help and training is abundant. Every single person you reach out to for help is welcoming and wants to help you. I never feel like I am bothering someone or feel belittled for asking questions. The training is second to none - and their online portals make everything streamlined for easy access to policies and procedures. MAA doesn’t just talk the talk, they walk the walk. My favorite thing about working for MAA is our core values. I can always trust that I am making the right decisions using the four core values. MAA is an inclusive company that really makes you feel like you are a part of a family. I started with MAA 6 years ago as a leasing manager and our community was sold. The MAA team was so supportive during the sale - which is rare to see in our industry. I eventually returned “home” as a property manager and I am looking forward to the rest of my career with the MAA family.

    Cons

    I have experienced no cons working at MAA.

    Advice to Management

    Keep doing what you’re doing - we are the best of the best!

See All 277 Reviews

MAA Photos

MAA photo of: Our passion is to transform properties into communities and apartments into homes.
MAA photo of: Our associates celebrate a successful year
MAA photo of: MAA Corporate Headquarters near Memphis, TN
MAA photo of: MAA Family Day at the Memphis Redbirds game
MAA photo of: MAA owns over 300 communities in 17 states
MAA photo of: Celebrating 25 years at our Annual Leadership Conference
See All PhotosSee All

MAA Interviews

Experience

Experience
69%
11%
20%

Getting an Interview

Getting an Interview
82%
9%
6%
3

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Assistant Service Manager Interview

    Anonymous Employee in Huntsville, AL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at MAA (Huntsville, AL) in March 2014.

    Interview

    Interview with property manager the Service manager. They will go over what it is expected of you in the position. They will give you some typical problems and ask for a solution such as an AC unit icing over or a fan not operation on a condensing unit.

    Interview Questions

    • General knowledge about the work   1 Answer

    Negotiation

    It was pretty straight forward

See All 36 Interviews

MAA Awards & Accolades

  • #1 Owner, National Multifamily Customer Service Award for Excellence – Category III, 2018
  • #7 Manager, National Multifamily Housing Council, 2019

Pledges & Certifications

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